Customer Service Representative at Workforce Group

Job Brief

• We are looking for a customer-oriented service representative
• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
• Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
• They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Minimum of an OND holders with completed I.T
• At least 2 years proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.