Job Vacancies at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Patient Safety Specialist will support in the development, implementation, and monitoring of a comprehensive patient safety programme at AMCE. This role is critical to fostering a culture of safety by managing incident reports, conducting investigations, facilitating training, and ensuring compliance with international standards (e.g., JCI) to minimize risk and enhance patient care outcomes across the hospital.

Key Accountabilities/Responsibilities

Incident Management & Investigation

• Oversee the daily operation of the incident reporting system, ensuring accurate classification and tracking of all patient safety incidents and near-misses.
• Conduct thorough Root Cause Analyses (RCA) for serious incidents and support the development of robust corrective action plans.
• Monitor incident trends, prepare detailed reports, and provide actionable recommendations for systemic improvements to the Patient Safety Manager.
• Ensure timely escalation of critical incidents to senior leadership and assist in preparing mandatory safety reports for external regulatory agencies.

Risk Assessment & Mitigation

• Perform proactive risk assessments across clinical and operational areas to identify high-risk processes and potential sources of patient harm.
• Collaborate with clinical teams to develop and implement mitigation strategies, including clinical pathways and checklists, to reduce errors and prevent adverse events.
• Monitor and analyze data related to medication safety, infection control, and fall prevention, reporting findings to the Patient Safety Manager.
• Coordinate and participate in environmental safety audits and patient safety-focused emergency preparedness drills.

Safety Culture & Training

• Promote a non-punitive, objective culture that encourages transparent reporting and learning from errors across all departments.
• Develop and deliver engaging patient safety training programmes, workshops, and simulation exercises for all levels of hospital staff.
• Integrate core patient safety principles into the orientation program for new hires.
• Facilitate interdisciplinary safety rounds and debrief sessions to engage frontline staff in safety improvements.

Quality Improvement & Data Management

• Collaborate with the Quality Department to integrate patient safety goals into broader quality improvement projects.
• Monitor key patient safety indicators (e.g., HAIs, medication errors, falls) and assist in benchmarking performance against national and international standards.
• Lead Plan-Do-Study-Act (PDSA) cycles to test and implement new safety interventions at the unit level.
• Prepare dashboards and regular safety performance reports for executive review and the Patient Safety Committee.
• Utilize safety software to ensure data integrity, manage incident databases, and leverage analytics to predict and prevent future safety events.

Interdepartmental Collaboration

• Work closely with clinical leaders, Infection Control, Pharmacy, and Facilities departments to address cross-functional safety issues effectively.
• Support the Patient Safety Manager in representing the department in hospital committees and external forums.
• Assist in efforts to involve patients and families in safety initiatives, acting as a resource for patient safety partners.
• Collaborate with Legal and Risk Management on safety-related disclosures and claims investigations as directed.

Qualifications & Experience

• Bachelor’s degree in Nursing, Pharmacy, Health Administration, or a related healthcare field. A Master’s degree is an advantage.
• Minimum of 3-5 years of experience in a clinical or healthcare setting.
• Mandatory: At least 2 years of direct experience in Patient Safety, Quality Improvement, or Risk Management within a hospital.
• Certified Professional in Patient Safety (CPPS) or equivalent certification is highly desirable.
• Demonstrated knowledge of JCI accreditation standards and Root Cause Analysis (RCA) methodology.

Skills & Competencies

• Clinical Knowledge: Strong understanding of clinical workflows and the ability to identify risks in complex healthcare processes.
• Analytical & Investigative: Excellent problem-solving skills with the ability to analyze data, identify trends, and conduct thorough investigations.
• Communication & Influence: Exceptional interpersonal and communication skills to effectively engage and influence multi-disciplinary teams at all levels.
• Tech-Savvy: Proficiency in incident reporting systems, data analysis tools (e.g., Excel), and Microsoft Office Suite.
• Detail-Oriented & Organized: Meticulous attention to detail with the ability to manage multiple projects and priorities simultaneously.
• High Integrity: Demonstrated professionalism, discretion, and commitment to ethical standards in handling sensitive patient safety information.

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Job Purpose

• The Policies and Guidelines Administrator will support the development, implementation, and maintenance of a comprehensive policy and clinical guidelines framework at AMCE. This role is essential to ensuring that all hospital policies, procedures, and clinical guidelines are systematically developed, regularly reviewed, and effectively disseminated to support evidence-based practice and regulatory compliance. The role holder will work collaboratively with clinical and administrative departments to ensure standardization and accessibility of all guidance documents.

Key Accountabilities/Responsibilities

Policy Development & Coordination

• Coordinate the development, review, and approval of new and existing hospital-wide policies, procedures, and clinical guidelines in collaboration with subject matter experts.
• Manage the policy lifecycle, ensuring documents are reviewed and updated according to scheduled timelines and in response to emerging evidence or regulatory changes.
• Facilitate policy working groups and committee meetings, preparing agendas, documenting minutes, and tracking action items to ensure timely progress.
• Support the Director of Patient Safety in translating strategic safety initiatives into operational policies and procedures.
• Ensure all policies align with the hospital’s mission, vision, and values while meeting international accreditation standards.

Document Management & Control

• Maintain a centralized, version-controlled repository for all hospital policies, procedures, and clinical guidelines.
• Implement and manage a document control system that ensures only current, approved versions are accessible to staff.
• Establish and enforce standardized templates and formatting guidelines for all policy documents to ensure consistency and professionalism.
• Track policy expiration dates and proactively initiate review cycles with relevant stakeholders.
• Ensure proper archival of obsolete or superseded documents in accordance with records management policies.

Quality Assurance & Compliance

• Review all policy drafts for clarity, consistency, alignment with regulatory requirements, and adherence to approved templates.
• Verify that all policies cite appropriate evidence-based sources and reference applicable laws, regulations, and accreditation standards.
• Collaborate with the Quality and Patient Safety directorate to ensure policies reflect current best practices and safety requirements.
• Support internal and external audit preparations by ensuring policy documentation is complete, current, and readily accessible.
• Assist in identifying gaps in existing policies and recommend areas requiring new or revised guidance.

Stakeholder Engagement & Communication

• Liaise with clinical and administrative department heads to facilitate policy development and gather input from frontline staff.
• Coordinate the dissemination of new and revised policies to all relevant stakeholders through established communication channels.
• Develop and deliver training or orientation sessions on the policy development process and document control procedures.
• Serve as the primary point of contact for staff inquiries regarding policy availability, version status, and interpretation.
• Support the Director of Patient Safety in communicating policy changes and their implications to hospital leadership and committees.

Continuous Improvement

• Monitor external regulatory and accreditation requirements (e.g., JCI, Ministry of Health) to ensure policies remain current and compliant.
• Solicit feedback from policy users to identify opportunities for improving policy clarity, usability, and accessibility.
• Recommend enhancements to the policy management system and processes to increase efficiency and effectiveness.
• Stay informed about best practices in healthcare policy development and document control from peer institutions and professional bodies.
• Contribute to the development of key performance indicators for policy management and track compliance with policy review timelines.

Qualifications & Experience

• Bachelor’s degree in Health Administration, Nursing, Public Health, Law, or a related field. A Master’s degree is an advantage.
• Minimum of 3-5 years of experience in a healthcare setting.
• Mandatory: At least 2 years of direct experience in policy development, document control, quality improvement, or clinical governance within a hospital or healthcare organization.
• Demonstrated knowledge of accreditation standards (e.g., JCI, ISO) and regulatory requirements in healthcare.
• Experience with document management systems and version control processes is highly desirable.

Skills & Competencies

• Document Management Expertise: Strong understanding of policy lifecycle management, version control principles, and document control best practices.
• Attention to Detail: Meticulous approach to reviewing documents for accuracy, consistency, and adherence to templates and formatting standards.
• Organizational Skills: Excellent ability to manage multiple concurrent policy reviews, track deadlines, and maintain an organized document repository.
• Technical Proficiency: Proficiency in Microsoft Office Suite (particularly Word for template management) and experience with document management software or databases.
• Writing & Editing: Exceptional written communication skills with the ability to edit complex clinical and administrative content for clarity and consistency.
• Collaboration & Influence: Ability to work effectively with diverse stakeholders, including clinical leaders, department heads, and committee members.
• Process Orientation: Systematic approach to establishing and following procedures to ensure consistent outcomes.
• High Integrity: Demonstrated professionalism and discretion in handling confidential and sensitive organizational documents.

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Job Purpose

• The Senior Dietitian will lead the provision of advanced clinical nutrition services at AMCE, ensuring the delivery of evidence-based Medical Nutrition Therapy (MNT) at AMCE. This role is responsible for overseeing nutritional care for complex cases and contributing to the development of nutrition-related policies and protocols. The role holder will work collaboratively with multidisciplinary teams to optimize patient outcomes through expert nutritional assessment, intervention, and education while maintaining the highest standards of clinical practice and regulatory compliance.

Key Accountabilities/Responsibilities

Clinical Leadership & Advanced Practice

• Lead the delivery of specialized Medical Nutrition Therapy (MNT) for complex patient cases, including those in ICU, oncology, renal, and surgical units.
• Provide expert consultation to physicians and multidisciplinary teams on intricate nutritional management challenges.
• Oversee the management of patients requiring advanced nutrition support, including enteral and parenteral nutrition regimens.
• Monitor and evaluate patient responses to complex nutritional interventions, adjusting plans in collaboration with the medical team.
• Serve as the primary clinical resource for complex cases involving refeeding syndrome, metabolic disorders, and multi-organ involvement.

Nutritional Assessment & Diagnosis

• Conduct comprehensive nutritional assessments using anthropometric, biochemical, clinical, and dietary data for complex and high-risk patients.
• Diagnose nutritional problems and deficiencies based on assessment findings and medical history.
• Calculate precise nutritional requirements (calories, protein, fluid, micronutrients) based on patient condition, age, and clinical status.
• Identify patients at high nutritional risk through screening protocols and referrals.
• Utilize validated tools and methods for assessment, such as MUST (Malnutrition Universal Screening Tool).
• Document nutritional diagnoses and assessment findings accurately in the patient’s electronic health record.

Medical Nutrition Therapy (MNT) Development & Implementation

• Develop and prescribe individualized, evidence-based Medical Nutrition Therapy (MNT) plans for patients, with particular focus on complex cases.
• Formulate specialized diets for conditions including diabetes, renal disease, cardiac conditions, and oncology.
• Design enteral and parenteral nutrition support regimens in collaboration with physicians and pharmacists.
• Monitor patient tolerance and response to nutritional interventions, adjusting plans as necessary.
• Educate patients and families on the purpose and details of their specific dietary prescription.
• Coordinate with kitchen staff to ensure accurate and timely preparation and delivery of therapeutic diets.

Patient & Family Education

• Provide comprehensive and understandable nutrition education to patients and their families, particularly for complex dietary regimens.
• Utilize various educational methods and materials, including verbal counseling, written handouts, and visual aids.
• Conduct group education sessions for common conditions like diabetes, obesity, and hypertension.
• Assess patient and family readiness to learn and identify barriers to dietary adherence.
• Provide education on meal planning, food label reading, and healthy cooking techniques.
• Evaluate and document patient comprehension using methods such as the “teach-back” technique.

Multidisciplinary Collaboration & Communication

• Actively participate in ward rounds and multidisciplinary team meetings to discuss patient care, providing expert nutritional input.
• Communicate nutritional recommendations and patient progress clearly to physicians, nurses, and other team members.
• Provide expert nutritional input for complex cases, including those in ICU and surgical units.
• Collaborate with speech therapists on texture-modified diets for patients with dysphagia.
• Work with social workers to address socio-economic barriers to accessing recommended foods.
• Ensure seamless nutritional care during patient transfers between units or upon discharge.

Policy Development & Quality Improvement

• Contribute to the development, review, and implementation of nutrition-related policies, procedures, and clinical pathways.
• Lead quality improvement initiatives related to nutritional care and patient outcomes.
• Participate in clinical audits and ensure compliance with documentation standards and key performance indicators.
• Identify opportunities for improving nutritional services and implement evidence-based changes.
• Ensure alignment of nutrition services with JCI accreditation standards and regulatory requirements.

Menu Planning & Food Service Management

• Plan and approve cycle menus for regular and therapeutic diets to ensure nutritional adequacy and variety.
• Review and standardize therapeutic diet recipes to meet specific nutritional guidelines.
• Conduct regular quality assurance checks on patient trays for accuracy, quality, and presentation.
• Liaise with the catering department to address food service issues and implement improvements.
• Provide training and updates to kitchen staff on therapeutic diet preparations and food safety.
• Collaborate with the Store Officer to ensure availability of required ingredients for specialized diets.

Clinical Documentation & Compliance

• Maintain accurate, timely, and thorough documentation of all patient encounters in the electronic health record.
• Ensure all nutritional care plans and recommendations are clearly documented and accessible to the care team.
• Adhere to national and international standards for dietetic documentation and practice.
• Comply with hospital policies, procedures, and clinical pathways related to nutritional care.
• Document all educational interventions and patient responses for continuity of care.

Qualifications & Experience

• Bachelor’s degree in Nutrition and Dietetics, Food Science and Nutrition, or a related field. A Master’s degree is an advantage.
• Minimum of 5-7 years of post-qualification experience as a clinical dietitian in a hospital setting.
• Mandatory: At least 2 years of experience in a supervisory or senior role, demonstrating leadership and clinical mentorship capabilities.
• Valid registration with the relevant professional regulatory body.
• Demonstrated advanced clinical experience in managing complex cases requiring enteral and parenteral nutrition support.
• Experience with JCI accreditation standards and quality improvement processes is highly desirable.

Skills & Competencies

• Advanced Clinical Expertise: Deep knowledge of Medical Nutrition Therapy for a wide range of acute and chronic conditions, with specialized expertise in nutrition support.
• Analytical & Problem-Solving: Excellent clinical reasoning skills with the ability to assess complex patient data and formulate appropriate interventions.
• Communication & Education: Exceptional interpersonal and teaching skills to effectively counsel patients, educate families, and collaborate with multidisciplinary teams.
• Documentation & Compliance: Meticulous attention to detail in clinical documentation and adherence to professional standards and hospital policies.
• Collaboration: Strong ability to work effectively within multidisciplinary teams and build productive relationships across departments.
• Initiative & Independence: Self-motivated professional capable of managing a complex caseload and leading initiatives with minimal supervision.
• Cultural Competence: Sensitivity and adaptability to work with diverse patient populations, respecting cultural beliefs related to food and nutrition.
• High Integrity: Demonstrated professionalism, discretion, and commitment to ethical standards in handling sensitive patient information.

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Job Purpose

• The Social Worker will be responsible for providing comprehensive psychosocial support to patients and their families. This role is essential to ensuring that the emotional, social, and practical needs of patients are addressed to facilitate healing, recovery, and safe discharge planning. The role holder will work collaboratively with the multi-disciplinary team (MDT) to advocate for patient welfare, provide crisis intervention, and connect patients with community resources, all while upholding the highest standards of culturally sensitive care.

Key Accountabilities/Responsibilities

Psychosocial Assessment & Intervention

• Conduct comprehensive biopsychosocial assessments to identify patient and family needs, risks, and strengths.
• Provide short-term individual and family counseling to help patients cope with illness, hospitalization, and treatment adjustments.
• Develop and implement patient-centered care plans in collaboration with the medical team to address identified psychosocial goals.
• Respond to crisis situations, including cases of abuse, neglect, domestic violence, or psychiatric emergencies, ensuring patient safety and appropriate reporting.

Discharge Planning & Care Coordination

• Collaborate with the multi-disciplinary team to facilitate timely and safe discharge plans for complex patients.
• Liaise with external agencies, community health services, and governmental bodies to arrange post-discharge care, medical equipment, or financial assistance.
• Advocate for patients to ensure seamless transitions between care settings (e.g., hospital to home, rehabilitation, or long-term care facilities).
• Educate patients and families on available healthcare resources, patient rights, and advance directives.

Patient Advocacy & Safeguarding

• Act as a patient advocate to ensure their voices, preferences, and cultural beliefs are respected within the care planning process.
• Identify and report concerns regarding vulnerable adults and children in accordance with hospital safeguarding policies and local legal requirements.
• Participate in safeguarding investigations and case conferences as required.
• Ensure all interventions comply with ethical standards and protect patient confidentiality.

Stakeholder Engagement & Communication

• Serve as the primary liaison between the medical team, patients, and families, ensuring clear and compassionate communication.
• Educate clinical staff on the psychosocial aspects of patient care and the role of social work in the healthcare setting.
• Facilitate support groups for patients and families dealing with chronic illnesses or specific medical conditions.
• Maintain accurate, timely, and confidential documentation of all social work interventions in the patient’s electronic health record.

Continuous Improvement

• Stay informed about changes in social welfare policies, community resources, and legal frameworks affecting patient care.
• Participate in quality improvement initiatives aimed at enhancing patient experience and discharge outcomes.
• Contribute to the development and review of patient education materials related to psychosocial support.
• Attend and actively participate in departmental meetings, multidisciplinary rounds, and professional development activities.

Qualifications & Experience

• Bachelor’s degree in Social Work or a related field is mandatory. A Master’s degree in Social Work is an added advantage.
• Valid licensure or registration to practice as a Social Worker is required.
• Minimum of 3-5 years of post-qualification experience in a healthcare setting, such as a hospital, hospice, or rehabilitation center.
• Mandatory: Direct experience in discharge planning, crisis intervention, and safeguarding within a medical environment.
• Experience working in a multicultural or international healthcare setting is a distinct advantage.
• Demonstrated knowledge of medical terminology, patient rights laws, and ethical decision-making frameworks.

Skills & Competencies

• Clinical Assessment Skills: Ability to conduct thorough psychosocial assessments and formulate effective intervention plans.
• Crisis Intervention: Proven ability to remain calm and effective in high-stress situations, managing complex emotional dynamics and safety concerns.
• Communication & Empathy: Exceptional interpersonal and active listening skills, with the ability to build trust with patients from diverse cultural and linguistic backgrounds.
• Advocacy: Strong ability to represent and negotiate on behalf of patients to ensure equitable access to resources and care.
• Organizational Skills: Excellent case management abilities, capable of managing a complex caseload and prioritizing urgent needs effectively.
• Resilience & Self-Care: High level of emotional resilience to cope with challenging cases, with a commitment to maintaining professional boundaries and personal well-being.
• Collaboration: Demonstrated ability to work as an integral part of a multidisciplinary team, respecting the roles of other professionals.
• Documentation: Proficiency in maintaining clear, concise, and legally sound clinical records, preferably within an Electronic Health Record (EHR) system.
• Cultural Competence: Deep understanding and respect for cultural differences in health beliefs, family structures, and decision-making processes.