Job Vacancies at School Kits Limited

Details:

We are looking for an experienced Shop Manager to oversee the daily operations of our Retail store in Abuja. You will be the one to ensure smooth running of operations to maximize sales and minimize costs.

The ideal candidate will have experience as a store manager and knowledge of diverse business subjects such as sales, marketing etc. An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity.

The goal is to manage our store in ways that boost revenues and develop the business.

Responsibilities

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and ordering
• Deal with complaints from customers to maintain the store’s reputation and escalate when necessary
• Daily, weekly and Monthly update of sales report and Missed sales
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Manage petty cash expense

Requirements

• Proven experience as Retail Shop Manager
• Knowledge of Retail Management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software
• BSc/BA in business administration or relevant field
• Must be resident in Abuja or its environs

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Details:

Job Details

• Attend to clients’ inquiries and complaints. Provide customer support services in accurate and timely fashion
• Ability to cross sell and up sell
• Familiarization with organization’s products and advise customers on its availability
• Build positive and productive relationship with customers
• Keep records of sales proceeds at the end of the day
• Maintain high level of professionalism and competence in every client interaction
• Work in compliance with company policies and procedures
• Present and portray a positive image of the organization, its products and services to clients
• Give regular and timely updates on stock level to the store manager
• Recommend potential products or services to the store manager by collecting customer information
• Work together as a team with other colleagues.
• Carry out tasks as assigned by the store manager

Candidate Requirements

• Minimum qualification HND/B.Sc. in Social Sciences and Humanities
• Excellent People and Communication skills
• Experience in Retail/ Education sector
• Proficiency in  Microsoft packages
• Experience in Customer service especially in a one-on-one interaction
• Fast learner
• Responsible and committed to task assigned to handle
• Ability to blend into a new environment and work with people of different ethnicity
• Ability to work under pressure
• Punctual
• Attentive to details
• Courteous
• Ability to Cross Sell and Up-sell
• Certification in Customer Service would be an added advantage