Job Vacancies at Reliance Health

The Role

• We are looking for a dynamic and ambitious Senior Data Scientist Health Tech to join our Data science team.
• As a Senior Data Scientist Health Tech you would be responsible for building AI/ML models for automating processes, reducing costs and increasing revenues of a modern health-tech organization. 

Key Responsibilities

• Builds AI/ML models to automate different enterprise processes such as claim and provider management, customer acquisition, engagement retention, customer support, and finance and human resource functions 
• Build intelligent mobile app functions to improve members’ health 
• Provide key actionable insights to management 
• Use data to estimate provider quality of care 

Ideal Profile
Must have: 

• Minimum of 4 years' experience as a data scientist, with particular focus on machine learning and NLP.  
• Tertiary education from a recognised institution, in a quantitative field 
• Experience building NLP and/or vision models 
• Experience in modelling consumer behaviour is a plus 
• Experience with medical data is a plus 
• Ability to work independently in a fast-paced environment 
• Excellent oral and written communication skills.

What's on Offer?

• Work alongside & learn from best in class talent
• Excellent career development opportunities
• Attractive salary & benefits

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The Role

• We are looking for a talented and creative Content Writer to join our Marketing, Branding & Communication (MBC) teams.
• You will report to the Head of Brand & Buzz. In this role, you will be responsible for composing, improving, and maintaining content to achieve our business goals.
• You will be a relentless researcher sifting through the data created by the internal team.
• You have demonstrable creative writing skills, perform well under deadlines, and are an expert in content optimization and brand consistency.

Responsibilities

• Develop content aligned with short-term and long-term marketing targets
• Research industry-related topics and identify gaps in our content
• Collaborate with team members and other departments to produce high-quality content for various outlets
• Prepare and publish articles that describe our company and products
• Ensure brand consistency, edit and fact-check pieces of content generated by colleagues
• Use best practices to optimize content considering SEO and Google Analytics
• Liaise with Designers to enrich the text with visual aids, like images and charts
• Shape language and tone used in sales emails, banners, and brochures
• Create and oversee reports on content
• Interview clients, industry experts, and internal teams
• Analyze, report, and optimize content and activities based on media engagement
• Ensure all content is up to date
• Develop an editorial calendar and ensure the content team is on board
• Ensure compliance with the law (e.g., copyright and data protection)
• Stay up to date with developments and customer feedback to generate new ideas to draw the audience’s attention.

Ideal Profile

• Minimum of 4 years experience in communications or a similar role, industry knowledge a big plus
• Bachelor’s Degree in Communications, Journalism, Marketing, or relevant field
• Well-versed with SEO and writing high-quality content
• In-depth understanding of personas and buying journey driven content
• Ability to write and push content in real-time
• Proven ability to communicate complex topics in ways that are relatable and understandable for readers
• A strong understanding of CRO (conversion rate optimization) and how to incorporate a brand naturally into content when appropriate
• Empathy for readers and curiosity to understand their needs and wants
• Ability to bring unique, thoughtful insights into content based on research and data.
• Phenomenal communication (oral and written) skills.
• Proficient command of English.
• Outstanding organizational and project management abilities
• The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
• Excellent attention to detail and an intuitive eye for client needs beyond the obvious
• Ability to collaborate with cross-functional team members at all levels.

Remuneration
This role is 100% remote, with globally competitive pay.

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The Role

• The role is tasked with identifying and presenting new product improvement opportunities, setting design criteria based on insights, and ensuring standard design guidelines are followed.
• Needed is a proven experience across all design phases, proficiency in related visual design tools, intuitive and detailed eye.

The Job responsibilites includes:

• Setting design requirements based on information from internal teams and user research.
• Identifying new product improvement opportunities.
• Working with product managers to analyze how a new product satisfies market needs and consumer preferences.
• Staying up to date on current industry trends and market conditions.
• Coordinate with other design team members to follow consistent design guidelines, standards, and best practices.
• Modifying and revising existing designs to meet changing customer preferences.
• Working closely with product managers to suggest improvements for products and processes.
• Presenting product design ideas to cross-functional teams and senior leadership.
• Communicating design ideas using user flows, process flows, site maps and wireframes.

Ideal Profile
Must have:

• Tertiary Education from a recognized institution.
• Minimum of 2 years work experience as a product designer.
• Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing
• Proficiency in design and prototyping software including Adobe Photoshop, Adobe Illustrator, Figma, Webflow, and other visual design tools.
• Knowledge of front-end development web programming languages such as HTML and CSS, and JavaScript (React).
• Excellent attention to detail and an intuitive eye for customer needs beyond the obvious.
• Ability to collaborate with cross-functional team members.
• Ability to collect and interpret both qualitative and quantitative feedback
• Passion for design; not satisfied with the status quo and always thinking of ways to improve.
• Creative problem-solving skills
• Recommend new tools and technologies by staying abreast of the latest trends and techniques.
• Adaptable and willing to learn new techniques.
• Excellent communication skills.

What's On Offer?

• Join a market leader within Healthcare
• Work alongside & learn from best in class talent
• Great work culture

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The Role

• We are looking for a dynamic and ambitious self-starter to join our product team as a Design Lead.
• If you love solving problems around customer journey and technology is your forte, you might just be the one we are looking for to help us manage and deliver winning products.

Key Responsibilities

• Work with Product and Engineering to improve product design and delivery processes.
• Define and improve user experience and user research processes
• Help shape the product strategy and vision
• Manage and mentor a team of product designers and UX researchers.
• Build functional prototypes to validate and test your designs
• Organize and coordinate user research and testing
• Work with Product managers to identify opportunities to solve problems in unique and innovative ways
• Help maintain visual and brand consistency between all products and outlets
• Collaborate with stakeholders to translate business goals into unique product experiences.

Ideal Profile
Must have:

• 4 - 7 years of experience designing products in fast-paced product-led organizations.
• Overall Product Designer with deep expertise in testing, validating and refining product requirements with stakeholders and collaborators based on extensive user research and usability tests.
• Ability to create and implement strategic design thinking principles that can be applied towards product development across multiple business verticals
• Experience in building, leading and mentoring a team of creative design geniuses
• Strong experience in designing user experiences and interactions that delight customers across multiple environments.
• Excellent information presentation and storytelling skills.
• Great knowledge of design tools and practices that help drive efficiency and collaboration.
• Attention to detail, driven by a love for simple, clean and usable design.

What's on Offer?

• Great work culture
• Opportunity within company with a solid track record of success
• Join a market leader within Healthcare.

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The Position

• We are looking for a clinically adept and data-oriented leader to lead quality improvement, growth and expansion of our digital health products to ensure that our digital health practice is fast, convenient, evidence-based and aligned with clinical best practices.

Key Responsibilities

• Design and implement the organization’s quality improvement strategy including measuring and achieving tangible changes in key clinical metrics reflecting clinical outcomes and patient satisfaction
• Evaluate, adapt, translate medical literature to develop clinical trainings and policies that support the adoption of best practices in order to improve outcomes on digital health services.
• Craft and implement strategy to expand user base and scope of cliniical management on digiital health platforms while maintaining quality, safety and regulatory compliance.
• Develop and expand digital health offerings that serve user needs.
• Provide visionary and innovative leadership for digital health at Reliance Family Clinics that is data-driven and aligns with our mission and values

Ideal Profile
Must have:

• Medical training with MBChB or MBBS
• Master's Degree in Public Health, Quality and Safety or related field
• 3-5 years of post-NYSC clinical experience
• Proven experience implementing data-driven quality improvement or patient safety projects with clear clinical outcomes
• Expertise in primary care for children and adults
• Expertise in data collection, analysis and review
• Expertise in the use of Microsoft Office tools including Excel, Word, Teams and Outlook.
• Experience with business intelligence tools (excel, tableau, power BI) is an added advantage
• Excellent written and oral communication
• Ability to communicate medical concepts in clear layman language.

What's on Offer?

• Leadership Role
• Fantastic work culture
• Attractive Salary & Benefits

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Job Summary

• We are looking for a great software engineer to join our Engineering Team as a Frontend Engineer.
• The Frontend Engineer will build new products to design and specification, maintain existing products and improve products based on user feedback.

Responsibilities

• Develop new user-facing features using React.js.
• Use feedback from users to improve the product.
• Build products to match design and specified requirements.
• Make your products easy to use, fast, stable and accessible.
• Make your product work across multiple devices and operating systems.
• Maintain, debug and fix issues that arise in your product.
• Evaluate new methodologies and technologies aimed at improving the quality, reliability, and performance of product development systems and processes.

Requirements

• Must have at least 4 years of experience as a frontend engineer
• Strong knowledge of JavaScript, including DOM manipulation and the JavaScript object model.
• Strong knowledge of HTML and CSS
• Experience using SASS.
• Good understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience working with RESTful APIs.
• Experience with common development tools such as Git, Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.
• Ability to interact and work with other people amicably.
• Able to clearly communicate to technical and non-technical audiences.
• Excellent time management
• Willingness to learn and try new things.
• Knowledge of Next.js is a plus.

Click here to take the online assessment test

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The Role

• This role is 100% remote, with globally competitive pay. We are looking for an analytical SEO Specialist to join our Marketing, Branding & Communications (MBC) team.
• You will report to the Head of Digital. In this role, you will coordinate SEO efforts, including onsite and offsite optimization and keyword expansion research. Your goal will be to ensure that content is search-engine friendly and optimized to build a strong online presence and increase profitability.

Responsibiliities

• Apply effective SEO strategies to attract and engage the target audience and convert visitors into customers.
• Measure the effectiveness of strategy (rankings, traffic, conversions) and make decisions based on data.
• Perform large-scale keyword research and search market analysis
• Analyze competitor's metrics and techniques to benchmark against the company
• Collaborate with the data, product, and engineering teams to use data-driven approaches to help guide decisions to improve SEO health.
• Perform ongoing keyword discovery, expansion, and optimization
• Research and implement search engine optimization recommendations
• Collaborate with team members to drive SEO in content creation.
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
• Conduct keyword research using various tools.
• Track important SEO metrics including organic traffic, conversion rates and time spent on page.
• Update older content and recommend effective calls to action (CTAs) to improve user engagement.
• Develop and implement link building strategies and manage backlinks to build online authority.
• Report on performance metrics comparing them to SEO goals and benchmarking data.
• Follow SEO trends and stay up to date with new tools and practices.

Ideal Profile

• Bachelor’s Degree in Marketing, Quantitative field, e.g. Economics, Mathematics, or Statistics, or a related discipline.
• Minimum of 4 years of experience in an SEO Analyst or similar digital marketing role.
• Strong analytical skills.
• Deep understanding and experience with Google Analytics, SEO techniques and analytical tools.
• Hands on search engine optimization and data analytics experience
• Great understanding of web analytics, algorithm changes, and the nuances of links within the SEO ecosystem.
• Up to date with the latest trends and best practices in SEO.
• Experience with SEO A/B testing.
• Working knowledge of HTML a plus.
• Excellent attention to detail and an intuitive eye for customer needs beyond the obvious.
• Ability to collaborate with cross-functional team members at all levels
• Ability to collect and interpret both qualitative and quantitative feedback
• Creative problem-solving skills.
• Adaptable and willing to learn new techniques.
• Strong communication skills.

What's on Offer?

• Attractive Salary & Benefits (Globally competitive pay)
• Fantastic work culture
• Opportunity to make a positive impact

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Job Summary

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Responsibilities

• Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• B.Sc / HND Degree
• 0 - 2 years of post NYSC experience
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales or Customer Success experience is an added advantage but not compulsory.

Click here to take the online assessment test

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Job Summary

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Responsibilities

• Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• B.Sc / HND Degree
• 0 - 2 years of post NYSC experience
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales or Customer Success experience is an added advantage but not compulsory.

Click here to take the online assessment test

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Job Summary

• The role provides direct patient care to our clients

Job Description

• Provide friendly service to all our patients.
• Undertake an initial intake of patient history and physical exam to appropriately triage patients.
• Collect and tag specimens exactly as outlined in each medical requisition.
• Develop effective counselling techniques as they relate to groups such as pediatric and geriatric patients.
• Properly package each specimen and ensure that every specimen is delivered to the laboratory on time.
• Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization.
• Answer patient questions regarding collection techniques and offer additional resources on the collection process if a patient request them.
• Perform patient assessment.
• Initiate emergency treatment if necessary

Requirements

• Minimum Qualification of First Degree or HND
• Registered nurse with a license to practice.
• Comfortable using basic technology including laptops and tablet devices.
• Proven experience of success in a multidisciplinary team
• The ability to provide patient counselling and advising in multiple relevant languages is a plus.
• Solution-oriented, critical thinker, attention to detail, effective communication
• Friendly, enthusiastic, relationship builder and collaborator
• Comfortable working 8am - 8pm on roster 

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Job Summary

• The role sits in our clinical team to provide excellent primary care to our patients.
• The role holder ideally will be an individual comfortable with providing appropriate counselling to patients of all ages, at all levels of health literacy and has an interest in driving ongoing innovations in improving primary care delivery.

Job Description

• Deliver excellent, patient-centred primary care services to  patients seen in the clinic and virtually via telephone, video and chat-based visits
• Support the training of other medical providers
• Develop and utilize treatment tools that standardize the provision of care in the clinic
• Use electronic medical records systems and electronic diagnostic tools
• Coordinate diagnostic tests and other services
• Counsel patients on preventive healthcare practices.

Requirements

• Minimum of MBBS, MBChB.
• 0 - 2 years of post NYSC experience in comprehensive primary care
• Demonstrated experience with developing clinical/scientific research or utilizing medical research findings to guide treatment decisions
• Able to recognize symptoms and signs of various illnesses and injuries to order appropriate tests and prescribe treatments
• Understand proper format for patient note documentation
• Experience using basic technology including laptops and tablet devices
• Familiarity with Microsoft Office suite of products
• Ability to provide patient counselling (advising in multiple relevant languages is a plus)
• Analytical, effective communicator, solution-oriented, strategic thinker and innovative
• Friendly, enthusiastic, relationship builder and collaborator
• Comfortable working 8am - 8pm on roster.

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Job Summary

• This role is responsible for dispensing medications and providing excellent counseling for the patients seen at our clinics.
• The Pharmacy Technician will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.

Job Description

• Provide friendly service to all our patients
• Accurately interpret patient prescriptions
• Advise patients on possible side effects of drugs and how to avoid or manage them.
• Maintain adequate stock of medications on the formulary
• Deliver excellent, patient-centered counselling on medications, adherence and preventive practices.
• Use electronic medical records systems and electronic stock management tools

Requirements

• Minimum of Ordinary National Diploma (OND) in a related course or Certificate of Pharmacy Technician
• Related experience is an added advantage
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Familiarity with and ability to use technological tools.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.
• Comfortable working 8am - 8pm on roster in any of the locations.

Click here to take the online assessment test