We believe that our technology can universally change the way in which financial services are distributed and accessed by the new digital economy
RedCloud is a leading technology firm based in London, UK. With regional offices across Africa, Latin America, and Southeast Asia, we provide banks, corporates, and governments in emerging markets with an innova...
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As Regional Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
The Regional Account Manager in the Retail Growth Unit will be responsible for overseeing the performance and expansion of retail operations within their designated region. Reporting directly to the Head of Retail Growth, the Regional Account Manager will lead a team of Account Managers and Field Activation Officers, ensuring that all regional activities align with the company's overall strategic objectives. This role requires a deep understanding of the FMCG distribution chain, digital solutions, and a proven ability to drive sales growth and operational excellence.
Key Responsibilities:
Strategic Leadership:
- Develop and implement regional growth strategies to achieve and exceed sales targets.
- Monitor market trends, competitor activities, and customer preferences to identify growth opportunities.
Team Management:
- Lead, mentor, and manage a team of Account Managers and Field Activation Officers, ensuring high performance and professional development.
- Assist in recruitment, training, and performance evaluation of team members.
Sales and Business Development:
- Foster strong relationships with key accounts, customer stakeholders, and executive sponsors.
- Collaborate with the Sales and Product teams to develop and execute strategies for onboarding new clients and expanding existing client relationships.
- Support the Sales team with professional services and implementation of new solutions.
Operational Excellence:
- Ensure the timely and successful delivery of solutions according to customer needs and objective - Act as a liaison between Product Engineering, Pre-Sales Teams, and clients to resolve technical issues swiftly.
- Oversee the implementation of digital solutions across Payments, Ordering, Marketing solutions, and B2B marketplaces within the region.
Performance Monitoring and Reporting:
- Forecast and track key regional metrics, providing accurate and timely reports to senior management.
- Analyze and monitor customer usage of products, identifying areas for improvement or additional support.
Customer Relationship Management:
- Develop a trusted advisor relationship with clients, ensuring satisfaction and long-term loyalty.
- Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders.
Experience and Skills Required:
- Proven experience in a regional management role within the FMCG or retail sector, with a strong track record of driving growth. With at least 10 years experience.
- Strong understanding of the end-to-end FMCG distribution chain and digital solutions.
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence at all levels, including executive and C-level.
- Experience in managing cross-functional teams and working collaboratively across departments.
- Excellent analytical, negotiation, and presentation skills, with keen attention to detail.
- Ability to adapt to a fast-paced environment and manage multiple priorities under tight deadlines.
Benefits
- Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
- Plus, you will get:
- First Class Salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business.
- Company Equipment
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We are seeking a highly motivated and experienced Sales Professional- Distribution Sales Partner to join us at RedCloud. The role-holder will play a crucial part in prospecting, qualifying, delivering our business pitch, recruiting, and onboarding new distributors to our platform. As a startup, we are constantly faced with the need for iterations, and we believe leadership, flexibility and adaptability will be key success factors in this role. The successful candidate report to Regional Sales Manager.
Main Responsibilities
- Sales Pipeline Development: Analyze assigned territory and constantly build a robust pipeline of qualified distributors to achieve business objectives- trade digitization, brand uptake and primary sales.
- RedCloud Distributor Pitch Execution: Excellently execute the RedCloud value propositions to distributors.
- Brand Portfolio Expansion: Execute strategic brand: distributor mapping to aid brand portfolio optimization and revenue growth.
- Digital Product Adoption – Drive strategic adoption of digital products in assigned territory to optimize business opportunities.
- Stakeholder Collaboration: Collaborate with internal teams, including Product, Marketing, and Operations, to align regional strategies with overall business objectives.
Experience we think you'll need:
- Bachelor’s degree in business administration, Marketing, or a related field. A master's degree is a plus.
- Proven experience (4-7 years) in Sales Management role, preferably within an FMCG or a B2B marketplace environment.
- Strong understanding of the local market and relationship with key distributors in assigned territory.
- Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
- Self-starter with a proactive approach, able to work independently and take ownership of projects.
- Proficiency in CRM tools and platforms is a plus.
Benefits
Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
Plus, you will get:
- First Class Salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business.
- Company Equipment
go to method of application »
As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
Main Responsibilities
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
- Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
- Provide Sales Support and/or Professional Services for implementation.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics.
- Build a solid understanding of the FMCG distribution chain, from end to end.
- Monitor and analyse customer's usage of our product.
- Work with the Sales team to onboard and integrate new clients and developing existing client relationships.
Experience we think you'll need:
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
- Demonstrated ability to communicate, present and influence all levels, including executive and C-level.
- Experience in delivering client-focused solutions.
- Excellent listening, negotiation, and presentation skills
- Deep digital understanding
- Keen attention to detail and adherence to deadlines
Benefits
- Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
- Plus, you will get:
- First Class Salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business.
- Company Equipment
go to method of application »
As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
Main Responsibilities
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
- Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
- Provide Sales Support and/or Professional Services for implementation.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics.
- Build a solid understanding of the FMCG distribution chain, from end to end.
- Monitor and analyse customer's usage of our product.
- Work with the Sales team to onboard and integrate new clients and developing existing client relationships.
Experience we think you'll need:
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
- Demonstrated ability to communicate, present and influence all levels, including executive and C-level.
- Experience in delivering client-focused solutions.
- Excellent listening, negotiation, and presentation skills
- Deep digital understanding
- Keen attention to detail and adherence to deadlines
Benefits
- Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
- Plus, you will get:
- First Class Salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business.
- Company Equipment
go to method of application »
As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders. Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
Main Responsibilities
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process.
- Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory.
- Provide Sales Support and/or Professional Services for implementation.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics.
- Build a solid understanding of the FMCG distribution chain, from end to end.
- Monitor and analyse customer's usage of our product.
- Work with the Sales team to onboard and integrate new clients and developing existing client relationships.
Experience We Think You'll Need
- Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
- Demonstrated ability to communicate, present and influence all levels, including executive and C-level.
- Experience in delivering client-focused solutions.
- Excellent listening, negotiation, and presentation skills
- Deep digital understanding
- Keen attention to detail and adherence to deadlines
Benefits
- Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
- Plus, you will get:
- First Class Salary
- 25 days annual leave increasing to 26 days after your first 12 months in the business.
- Company Equipment
go to method of application »
We are seeking a detail-oriented and proactive Financial Operations Controller to manage and oversee the financial operations on RedPay, our payment wallet integrated with the Open Commerce eB2B marketplace platform. RedPay facilitates customer payments and digital services, including bill payments and recharges. The ideal candidate will focus on managing all customer requests related to RedPay, ensuring seamless withdrawal processing, and maintaining the integrity of financial transactions. This role demands a hands-on approach to developing and implementing operational processes while ensuring compliance and efficiency.
Key Responsibilities
- Customer Request Management:
- Handle and resolve all customer queries and requests related to RedPay transactions, including payments, withdrawals, and digital services.
- Ensure timely and accurate processing of withdrawal requests, coordinating with relevant stakeholders as necessary.
- Manage end to end KYC and KYB Management as per individual market requirements
- Transaction Monitoring & Reconciliation:
- Monitor all financial transactions on RedPay to ensure accuracy, compliance, and alignment with company policies.
- Conduct regular reconciliations of transactions to maintain the integrity of financial data and promptly address discrepancies.
- Process Improvement:
- Develop and optimize financial operation processes for RedPay, focusing on enhancing efficiency, accuracy, and customer satisfaction.
- Implement best practices for financial control and risk management, ensuring all processes comply with legal and regulatory requirements.
- Reporting & Analysis:
- Prepare and present regular reports on financial operations, transaction volumes, and key metrics related to RedPay.
- Analyze trends and data to provide insights and recommendations for improving financial operations and customer experience.
- Collaboration & Communication:
- Work closely with the finance, customer support, and technology teams to ensure seamless integration and operation of RedPay within the marketplace platform.
- Liaise with external partners and vendors to manage relationships and ensure service level agreements are met.
- Compliance & Risk Management:
- Ensure all RedPay operations comply with financial regulations and internal policies.
- Identify potential risks in financial processes and implement mitigation strategies to minimize exposure.
Candidate Requirements
- Experience in financial operations, payment processing, or related roles within the fintech, e-commerce, or FMCG sectors.
- Experience managing customer financial transactions and withdrawal processes.
- Customer centric mind-set
- Proficiency in financial software, transaction monitoring systems, and Microsoft Excel
- A proactive and hands-on approach to managing financial operations and improving processes.
- Knowledge of relevant financial regulations and compliance requirements.
Method of Application
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