Job Vacancies at RED | For Africa

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities.

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Job Description

• Identifying, qualifying, and securing business opportunities
• Building business relationships with current and potential clients
• Collaborating with sales and leadership to secure, retain, and grow accounts
• Developing customized targeted sales strategies
• Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
• Coordinating business generation activities
• Responding to client requests for proposals
• Answering potential client questions and follow-up call questions
• Creating and maintaining a list/database of prospect clients
• Maintaining short- and long-term business development plans
• Maintaining database of prospective client information
• Cold calling; making multiple outbound calls to potential clients
• Understanding client needs and offering solutions and support
• Researching potential leads from business directories, web searches, or digital resources
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Closing sales and working with client through closing process
• Meeting or exceeding annual sales goals.
• Collaborating with management on sales goals, planning, and forecastin.

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Job Description

• Create strong relationships with key client stakeholders at both senior and mid-management levels
• Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
• Understand the competitive landscape and market trends
• Understand and effectively communicate the company's value prop, tech, process and current partnerships
• Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
• Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products
• Competent with Microsoft Office Suite, Salesforce.com and ComScore
• Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture
• Ability to identify and solve client issues strategically
• Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences
• Generate and maintain accurate Account and Opportunity plans
• Work with internal teams on behalf of clients to ensure the highest level of customer service
• Interface with technical support internally to resolve issues that directly impact partners
• Manage and implement the sales forecasting, planning and buyer driven sales and marketing processes, establishing high levels of quality, accuracy and process consistency for the sales and marketing organization
• Work collaboratively with the sales and marketing teams and fosters a culture of continuous process improvement
• Drive the successful implementation and adoption of the sales and marketing automation platforms
• Reporting and analytics
• Ensure reports and other internal intelligence and insight is provided to the sales and marketing organization.