Job Vacancies at Lily Hospitals Limited

Job Description

• The Enterprise Risk Managemnet Associate will assist the Enterprise Risk Manager in identifying, assessing, and mitigating risks across the organization.
• This role will involve conducting audits, supporting risk control measures, and contributing to risk management training, all aimed at ensuring a safe and compliant working environment.

Responsibilities

• Support the identification, assessment, and mitigation of risks across the organization.
• Conduct regular audits and inspections to identify hazards and risks.
• Monitor and report on the effectiveness of risk controls.
• Assist in the development and delivery of risk management training programs.
• Collect and analyze data related to risk incidents and trends.
• Collaborate with departments to foster a risk-aware culture.
• Track and document risk incidents for investigation and follow-up.
• Ensure compliance with internal and external risk management standards.

Qualifications

• BSc/HND in Risk Management, Safety management, Business Administration or related field.
• Certificate in Safety management (NEBOSH, JOSH or OSHA) is an added advantage
• 1-3 years of relevant experience, preferably in the healthcare sector.
• Proficiency in Microsoft Office
• Strong communication and interpersonal skills.
• High attention to detail
• Excellent presentation skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• A dynamic and inclusive work environment.

Application Closing Date
20th January, 2025.

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Job Summary

• As an Occupational Health Nurse, you will play a key role in ensuring the health, safety, and well-being of our employees within the workplace.
• You will be responsible for providing a range of occupational health services, including injury and illness prevention, health promotion, and employee education.
• Additionally, you will collaborate with management and other healthcare professionals to develop and implement programs that support a culture of safety and wellness.

Responsibilities

• Conducting health assessments and screenings to identify and mitigate occupational health risks.
• Providing first aid and emergency care for work-related injuries and illnesses.
• Developing and implementing workplace health and safety policies and procedures.
• Conducting ergonomic assessments and recommending adjustments to workstations or processes to prevent injuries.
• Administering immunizations and conducting health surveillance programs as needed.
• Providing health education and counseling to employees on topics such as nutrition, stress management, and injury prevention.
• Collaborating with HR, safety officers, and other stakeholders to investigate workplace incidents and develop corrective action plans.
• Maintaining accurate and confidential health records for all employees.
• Keeping abreast of relevant occupational health regulations and best practices to ensure compliance and continuous improvement.

Requirements and Skills

• Registered Nurse (RN)
• Certification in Occupational Health Nursing (COHN)
• 1 - 2 years of experience working as a nurse in an occupational health setting.
• Strong knowledge of occupational health and safety regulations and standards.
• Excellent communication and interpersonal skills, with the ability to effectively engage with employees at all levels.
• Demonstrated ability to work independently and collaboratively within a multidisciplinary team.
• Proficiency in computer skills, including electronic health record systems.
• Excellent communication skills.

Application Closing Date
16th January, 2025.

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Job Summary

• The Call Center Officer is responsible for providing exceptional services to clients/customers by handling a high volume of inbound and outbound calls, responding to inquiries, handling complaints, answering questions, and seeking to create a positive experience for each caller.

Key Responsibilities
The key responsibilities of this role are:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Route calls to appropriate resources.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call centre database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements

• HND / B.Sc in Mass Communication, English Language, Linguistics and other related Social Sciences
• 1 - 3 years of experience in a call centre environment
• Previous experience in a customer support role
• Superior active listening, verbal, and written communication skills
• Proficient in relevant computer applications
• Familiarity with CRM systems and practices
• Knowledge of customer service practices and principles
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Track record of over-achieving quota
• Excellent data entry and typing skills
• Ability to handle stressful situation appropriately.

Application Closing Date
14th January, 2025.

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Job Summary

• The Security & Safety associate will implement established security measures for Lily hospital Limited and will assist the Lead Internal Security in planning, directing and safeguarding of company assets, patients, employees, visitors and coordination of security, activities in assigned branch.

Key Responsibilities

• Work closely with corporate executives and business managers to understand corporate requirements related to security and regulatory compliance, and to map those requirements to current security projects.
• Assist to implement policies, standards and guidelines related to corporate security.
• Assist to ensure that providers carry continuous monitoring and protection of assigned facilities, personnel safety and security systems.
• Evaluate suspected security breaches and recommend corrective actions (including incidents involving outside vendors).
• Assist the Security Manager in security incident response, investigation resolution.
• Assist in conducting Security risk assessment, periodically identifying security risk, threats and vulnerabilities.
• Assist in conducting Security Awareness Training for security personnel.
• Provide regular updates regarding changes to the Corporate Security Environment to the Security Manager
• Assist in preparation of emergency management and contingency planning
• Co-ordinates the hospitals’ emergency response team and ensure regular updates of the emergency contact list.
• Continually engage with emergency responders, hold pre-drill meetings, and perform periodic emergency drills in line with yearly plan.
• Educate Staff on the requirements of the security policy and ensure compliance
• Create Staff awareness on varied security areas.
• Monitor and ensure implementation of CCTV surveillance for protected facilities.
• Carry out periodic security risk assessment for the organization
• Ensure the implementation of the Organizations search procedures and access control system.
• Conducts, supervises and prepares reports relating to internal investigations of any looses or violations of Lily Hospitals Security Policies and Procedures.
• Prepares security reports and records in line with process needs
• Implements preventive security programs, including the Supervision and monitoring of security personnel.
• Laison with public law enforcement, fire and other agencies as it relates to security of Lily Hospitals and /or Lily Hospitals personnel
• Carry out executive protection duties as may be assigned by the Security Manager.
• Perform any other duties assigned by Senior Leadership.

Key Result Areas (KRA):
The key result areas of this role are:

• Human and Assets Protection
• Risk and Safety Compliance

Key Performance Indicators (KPIs)

• Achieve zero loss incidents by ensuring full implementation of physical security measures within assigned facilities.
• Ensure that security service meets requirements on service level agreement and achieve at least 80% security satisfaction.
• Support the lead in achieving 80% implementation of plan emergency/evacuation drills, toolbox talks, develop and implement new HSE related processes.

Job Requirements

Education:

• A graduate qualification (BSc/HND)
• Certification in security management is required.

Experience:

• Minimum of 2 years post relevant working experience
• Proficiency in the use of Microsoft Office tools and the internet.

Professional (Memberships/Certifications):

• Membership of ISPON or any other security institute is desirable.

Application Closing Date

16th January, 2025.