Job Vacancies at ICAP

Working under the supervision of the Quality Improvement Advisor, ICAP in Nigeria, the Quality Improvement (QI) Officer will drive the frontline implementation of Quality Improvement capacity-building interventions in ICAP-supported States within Nigeria.

S/he will execute capacity-building activities relating to training, coaching, implementation, and supportive supervision for the QI project and the evaluation of QI initiatives at State, LocalGovernments, and Siteslevels, in collaboration with relevant Stakeholders and ICAP implementation partners.

Major Accountabilities

The Quality Improvement Officer will:

• Be responsible for day-to-day monitoring and evaluation of QI initiatives in ICAP-supported sites through active collaboration with the designated technical focal persons in supported States, Local Government Areas (LGAs) and facilities.
• Deliver face-to-face and virtual training and workshops sessions, on-site QI coaching and contribute to evaluating training sessions, workshops, webinars, and other training projects. 
• Build the capacity of the Health care workers (HCWs) and other relevant QI stakeholders within the supported States in establishing structures for delivering QI activities at the facility, LGA and state level; including QI management systems, QI teams, QI meetings, QI champions and QI dashboards or bulletins for relevant audiences.
• Coach HCWs to institutionalize and routinely update paper and digital dashboards to visualize outputs and outcomes of QI projects initiated to optimize program performance at the facility level.
• Support site-level QI assessments, projects and collaboratives including patient satisfaction surveys. 
• Track the availability and routine use of QI-related tools and charts in supported facilities.
• Collate, analyze and report on outcome-level data to help determine the project’s impact on patient’s clinical outcomes and quality of life.
• Document training and technical assistance activities and contribute to the production and dissemination of technical reports, guides, manuals, success stories, and other printed resources and toolkits.
• Routinely attend appropriate program review meetings; executing resolutions within her/his purview.
• Carry out any other QI-related tasks as may be assigned by the Quality Improvement and Innovation Advisor. 

Education

• An Advanced University Degree (MBBS, RN, MPH) in Medicine, Nursing, Public Health or a related field.
• Experience, Skills & Minimum Required Qualifications:
• Minimum of 3 years relevant experience and demonstrated expertise in the implementation of relevant HIV and QI program activities 
• Experience participating in quality improvement projects using the Model for Improvement or similar methods is preferred.
• Familiarity with PEPFAR and Government of Nigeria standards for QI in HIV programs.
• Demonstrated computer skills, including proficiency with MS Word, PowerPoint, and Excel are required.
• Ability to work independently with strong problem-solving skills 
• Fluent English oral and written communication skills; and ability to interact professionally in English.

Travel Requirements:

• Travel within assigned state supporting capacity building, building facility QI systems, stakeholder relationship management and implementing QI activities.

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Working under the guidance and direction of the Technical Lead (Special Projects) for ICAP in Nigeria, the Pediatric and PMTCTAdvisorwill be a key member of the senior technical in-country teamoverseeing the implementation of pediatric and PMTCTinterventionsin Nigeria.

S/he will define strategic capacity-buildingvision, technical and operational guidance and oversight of the Pediatric and PMTCTprogram area at the state, local government, facility and community level, in collaboration with relevant Stakeholders and technical teams in the supported States.

Major Accountabilities

• The Pediatric and PMTCT Advisor will:
• Set the strategic vision for all pediatric HIV and PMTCT capacity-building endeavors at all ICAP-supported projects.
• Work closely with Technical Lead (Special Projects) to develop project work plans, and monitor progress towards program objectives and timelines as well as regular reporting and communication with funders and ICAP in New York.
• Be responsible for the technical design, planning, implementation, monitoring and evaluation of a variety of interventions related to Pediatric HIV care, treatment, and PMTCT cascade of care.
• Set up capacity-building systems for technical teams and Health care workers to improve targeted identification of Children and Adolescent Living with HIV (CALHIV) in line with the PEPFAR Accelerating Progress in Pediatrics and PMTCT (AP3)
• Create visible dashboards to monitor progress in PEPFAR Accelerating Progress in Pediatrics and PMTCT (AP3) strategies
• Build the capacity of the State technical teams and HCWs to scale up community PMTCT services using the hub and spoke approach in line with  PEPFAR AP3and other innovative strategies.
• Support the use of QI collaborativesto address pediatric and PMTCT implementation performance gaps and quality of pediatric and PMTCT care at facility and community levels.
• Liaise with Federal and State Ministry of Health officials and other stakeholders in coordinating HIV care and treatment programming through technical working groups, review meetings and conferences as requested by the Technical Leadand/or in line with approved work plans.
• Collate, analyze and report on capacity-building outcomes to determine the effectof capacity-building and other technical assistance on project performance and quality of pediatric and PMTCT care.
• Document project training and technical assistance activities and contribute to the production and dissemination of technical reports, guides, manuals, success stories, and other printed resources and toolkits.
• Routinely attend and provide appropriate technical leadership in program meetings, executing resolutions within her/his purview as appropriate.
• Carry out any other tasks relating to Pediatrics and PMTCT services as assigned by the Technical Lead.

Experience, Skills & Minimum Required Qualifications

• MD or MBBS with Masters in Public Health (MPH) or similar post-graduate degree strongly preferred.
• Minimum of five (5) years’ experience in public health program planning; with a preference for persons with experience in Pediatrics and PMTCT systems.
• Pediatrician with demonstrated experience in the care and treatment of pediatric HIV is strongly preferred.
• Demonstrated technical expertise in HIV care and treatment, and excellent grasp of clinical issues including the PEPFAR Accelerating Progress in Pediatrics and PMTCT (AP3) strategies and current literature in HIV treatment as well as track record working on US Government-supported PEPFAR programs.
• Experience in managing regional stakeholders in SMOHs, allied ministries, departments and agencies as well as non-governmental sectors for technical success and visibility of PEPFAR programs.
• Experience in leading clinical program support teams within the context and urgencies of the Nigerian HIV Surge is strongly preferred.
• Prior experience in training, mentoring, and supervision of multicultural facility and community-based clinical and program teams (including the institutionalization of relevant review meetings at the service delivery level).
• Ability to work independently with strong problem-solving skills
• Experience working in resource-limited settings
• Strong computer skills with competencies in MS Office Suite required.
• Fluent English oral and written communication skills; ability to interact professionally in English and oversee the production of comprehensive program reports.

Travel Requirements:

• Travel within Nigeria conducting site visits and supporting capacity building, and stakeholder relationship management to drive pediatrics and PMTCT activities.

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• Working under the guidance and direction of the Technical Lead (Special Projects), the Quality Improvement and Innovation Advisor will design, lead, and manage Quality Improvement interventions for ICAP projects in Nigeria.
• S/he will lead the project training and workshops, coaching, implementation, and supportive supervision of QI projects, and evaluation of QI initiatives at the State, Local Government Area,and site level, liaising with partners and local organizations.
• The incumbent will function as driver and curator of innovation and initiatives, scaling internal and external best practices for program optimization and visibility.

Major Accountabilities

• The Quality Improvement and Innovation Advisor will:
• Set the strategic vision for all quality improvement and innovationendeavors in the ICAP-supported HIV program.
• Work closely with Technical Lead (Special Projects) to develop project work plans, and monitor progress towards program objectives and timelines, including regular reporting and communication with funders as well as with ICAP inNew York. 
• Provide capacity-building to supported Health care workers (HCWs)on CQI methodologies, tools, QI collaboratives and performance measurement.  
• Lead the development and deploying of a self-paced QI e-learning platform for ICAP-supported facility and community teams 
• Develop, deploy and supervise the use of CQI methodologies and tools, especially QI collaborativesto address HIV service delivery performance gaps.
• Develop Strategies for the implementation of case-based learning and south-to-south sharing of best practices 
• Build the capacity of the HCWs in the Patient Satisfaction Survey (PSS) to optimize the quality of care using standard tools. 
• Design, implement and evaluateCQI approachesfor facility and community interventions 
• Compile successful change ideas or interventions for dissemination and rollout to other facility settings
• Stay up-to-date and serve as a repository of new information and knowledge in QI and HIV programming in general, collating and sharing best practices with relevant stakeholders for adaptation and adoption.
• Create visible dashboards to visualize outputs and outcomes of QI projects initiated to optimize HIV program performance.
• Build the capacity of the supported technical team and HCWs to collate, analyze and report on outcome-leveldata to help determine the project’s impact on patient’s clinical outcomes and quality of life.
• Liaise with Federal and State Ministry of Health officials and other stakeholders in coordinating QI programming through technical working groups, review meetings, and conferences as requested by the Technical Lead (Special Projects) and/or in line with approved work plans.
• Routinely attend and provide appropriate technical leadership in program meetings, executing resolutions within her/his purview.
• Carry out any other tasks relating to Quality Improvement and Innovation initiatives as assigned by the Technical Lead (Special Projects).
• Education  
• An Advanced Degree (MBBS, RN, MPH) in Medicine, Nursing, Public Health or a related field
• Membership in relevant accreditation agencies for Quality Improvement is desirable.

Experience, Skills & Qualifications 

• Minimum of 5 years of relevant experience and demonstrated expertise in the implementation of relevant HIV and QI program activities 
• Minimum of 3 years of relevant experience training and mentoring teams on QI initiatives including building a cadre of improvement coaches in facilities and agencies of the Government of Nigeria.
• Demonstrated success in leading formal quality improvement projects using the Model for Improvement or similar methods is strongly preferred
• Familiarity with PEPFAR and Government of Nigeria standards for QI in HIV programs.
• Demonstrated proficiency in public health data analysis and communicating that data through presentations.
• Demonstrated computer skills, including proficiency with Word and PowerPoint and the ability to rapidly process and analyze data using MS Excel are required.
• Ability to work independently with strong problem-solving skills 
• Fluent English oral and written communication skills; ability to interact professionally in English and oversee the development of comprehensive program reports

Travel Requirements:

• Travel within Nigeria supporting capacity building, building facility QI systems, stakeholder relationship management and implementing QI activities.

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Position Summary

• The Strategic Information Assistant is responsible to conduct electronic data entry and cleaning and analysis activities to various projects in ICAP Nigeria. 
• S/he will work closely with the other members of the technical teams.

Major Accountabilities
Specific responsibilities and duties:

• Conduct timely and complete data entry from paper-based sources to electronic sources
• Compare data entered with source documents to verify the accuracy of data and detect and correct errors
• Participate in the generation of queries and data-cleaning activities
• Inform the supervisor  of any problems or errors observed in the database and detect any hardware and software malfunctions and notify the supervisor
• Assist in the development of monthly, quarterly, and other reports on all indicators for submission and review by supervisors
• Assist in the development of data analysis presentations and progress tracking.
• Always maintain the security of data tools, including protecting the confidentiality of records and data
• Perform any other duties as assigned by the supervisor.

Required Qualifications, Knowledge and Skills

• Required Education: Degree, Advanced Diploma or Certificate in Data Management, Computer Science, Monitoring & Evaluation, Statistics, or related field.
• Required Experience: Minimum 1-year experience with electronic data entry and data management
• Excellent computer skills, at minimum with Microsoft Office package including Word, Excel, PowerPoint, and Access
• Ability to maintain confidentiality regarding clients’ health status and the sensitive information contained in data sources.
• Flexibility to work.
• Ability to interact well with all targeted groups and peer outreach workers by facilitating an on-judgmental, non-discriminatory, and non-stigmatizing environment in the program, to welcome all key and vulnerable population beneficiaries regardless of their background.