Job Vacancies at Husk Power Systems

Role Summary

Husk is seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria. The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention. This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions. You need to be a team player and have a problem-solving attitude.

Key Responsibilities

General

• Manage all customer complaints and inquiries.
• Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making.
• Ability to use CRM tools to track customer journeys.
• Build and maintain strong relationships with existing and new clients through regular communication.
• Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth.
• Prepare and submit accurate reports on surveys and other customer engagement activities.
• Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention.
• Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.

Salary: 

Negotiable based on Experience 

Location and Travel

• This role is based in Abuja, Nigeria
• Would be required to work from minigrid locations often; and not May be required to travel often to visit sites.

Required Skills & Attributes

• Minimum of a BSC/HND in Arts, Social Sciences, and another related field preferred.
• Proven track record of success in customer service or contact center operations
• High proficiency in Hausa and English Language 
• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional negotiation, persuasion, and interpersonal skills.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
  Willingness to travel frequently within the assigned territory.

go to method of application »

Key responsibilities

Learning & Development:

1. Design and execute training and development programs to address skill gaps and foster professional growth.
2. Continuous skill-building- assessment & program designing.
3. Develop leadership development initiatives to build a strong pipeline of future leaders.
4. Assess training needs and ensure alignment with organizational objectives.

Employee Development:

1. Create and manage training and development programs to enhance employee skills and competencies.
2. Identify leadership potential and implement succession planning strategies.
3. Coordinate mentoring, coaching, and continuous learning initiatives.

Performance Management:

1. Design, implement, and manage performance management systems.
2. Provide tools and resources to support managers and employees in achieving performance goals.
3. Analyze performance data to identify trends and areas for improvement.

Reward and Recognition Programs:

1. Develop and implement reward and recognition programs to motivate employees and enhance performance.
2. Benchmark industry trends to ensure competitive compensation, benefits, and incentive systems.
3. Collaborate with HR and leadership to evaluate and update recognition initiatives to ensure they align with business values and employee expectations.

Diversity, Equity, and Inclusion (DEI):

1. Promote DEI initiatives to create an inclusive work environment.
2. Partner with leadership to ensure DEI principles are integrated into talent strategies.

Analytics & Reporting:

1. Monitor key talent metrics such as turnover, engagement, and workforce demographics.
2. Use data-driven insights to recommend and implement talent management improvements.

General Requirements and Attributes: 

1. Master’s degree in human resources, Business Administration, or related field.
2. 4-7 years of experience in talent management, learning and development, or a similar HR role.:
3. Strong knowledge of talent development and employee engagement practices.
4. Analytical mindset with the ability to interpret data and provide actionable insights.
5. Strong project management and organizational skills.

 Soft Skills

1. Proficiency in HR software and Learning Management Systems (LMS).
2. Experience with performance management systems and tools

Additional Information

Location:

This role is based in Abuja, Nigeria with travels across Husk Mingrid Sites

Salary

Negotiable based on experience. 

go to method of application »

Husk is seeking a Project Development Manager to work with its team in Nigeria with overall responsibility in the development of interconnected mini-grids and C&I power projects, overseeing the full project cycle from site identification, evaluation, and permitting to land acquisition, environmental and social impact assessments (ESIA), and commercial structuring. This role requires a balance of technical expertise, regulatory knowledge, and commercial acumen to deliver bankable and scalable projects.

This position provides the opportunity to join a growing team that is changing the face of rural electrification in Nigeria and Asia. The ideal candidate should have a positive attitude, be a team player, believe in Husk’s values, have an inherent curiosity to find creative solutions for problem-solving and have an appetite for growth.

The ideal candidate will have 7-10 years of experience in energy project development, preferably in large scale MW RE projects. He/she will coordinate cross-functional teams, engage with regulatory authorities, and ensure compliance with all permitting and legal requirements.

Key responsibilities:

Project Development & Site Preparation

• Own and drive the end-to-end development process for interconnected mini-grids and C&I projects.
• Conduct site identification, feasibility studies, and technical due diligence.
• Lead land acquisition processes, including negotiations with landowners and securing legal titles.
• Oversee Environmental and Social Impact Assessments (ESIA), ensuring compliance with national and international standards.
• Secure permits and/or approvals from relevant authorities, including NERC, TCN, DISCOs, and local governments.
• Develop and manage project timelines, ensuring alignment with business objectives.

Stakeholder Engagement & Regulatory Compliance

• Support internal teams in engaging with regulators, utilities, and government agencies to navigate licensing and compliance processes.
• Build and maintain relationships with distribution companies (DisCos) for Interconnected minigrid approvals.
• Coordinate community engagement initiatives to ensure project acceptance and smooth execution.
• Stay updated on policy developments, market trends, and regulatory changes impacting the sector.

Commercial & Financial Structuring

• Support business development teams in structuring commercial agreements, including Power Purchase Agreements (PPAs) and Connection Agreements.
• Support relevant teams with inputs to develop financial models and business cases to assess project viability and bankability.

Project Execution & Coordination

• Work closely with relevant internal teams to ensure project readiness.
• Manage risks associated with site development, permitting, and community relations.
• Monitor project progress and troubleshoot any bottlenecks during the pre-construction phase.
• Ensure documentation and reporting compliance for internal and external stakeholders.

General Skills & Attributes

• Bachelor’s degree in Engineering, Sciences, Business, or related field. An advanced degree (MBA, MSc) is an added advantage.
• 7-10 years of experience in project management and either renewable energy project development, minigrids, or C&I power projects at MW scale.
• Strong understanding of Nigeria’s electricity sector, including regulations, permitting, and licensing for interconnected minigrids and distributed generation projects.
• Proven track record of leading land acquisition, ESIA, and permitting processes.
• Experience working with distribution companies, government agencies, and community stakeholders.
• Commercial acumen with experience structuring and negotiating power agreements, a plus
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple projects simultaneously, with strong problem-solving capabilities.
• Willingness to travel frequently to project sites across Nigeria