Job Vacancies at Greengates Group Limited

FRONT DESK/CUSTOMER SERVICE REP JOB DESCRIPTION

• We are looking for a pleasant and friendly female Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.
• As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.
• Front Desk Representative duties and responsibilities
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail 
• Check, sort and forward emails
• Monitor office supplies 
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs
• Filing and assisting the HR and Admin department is administrative role
• Front Desk Representative Requirements and qualifications
• 3 years of experience as Front Desk Representative or similar role
• Hands on experience with office machines (for example computer, printer etc.)
• In-depth knowledge of office management and bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented minds
• Must be smart, willing to learn and be a dependable team player
• Integrity is key in this role
• Ability to multi task and ensure completion of given task per time.
• Age should be between 25 and 27 years.
• Must have a HND or BA or a BSC .

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Job Summary

• We are currently recruiting for the position of Head Admin and Corporate Services.
• He/She will be primarily responsible for the business and service functions with a focus on consistency, quality, and compliance with company’s policies and procedures.
• He/She will also responsible for constantly conducting staff meetings to communicate policies and procedures, share best practices, and promote teamwork within the organization.
• The Successful candidate will perform various functions, including providing high-level administrative support in various aspects of the Company’s operations.

Key Responsibilities:

The major tasks, duties, and responsibilities commonly associated with the corporate services manager job description are listed below:

• Oversee all admin and HR-related program support management to ensure timeliness and quality of support services,
• Supervise the assessment of training needs and organize adequate opportunities for all users to upgrade skills.
• Prepare and monitor the implementation of the Unit's budgets
• Control cost, reduce budgets to lowest, cost-efficient limits; thus decreasing financial risks.
• Maintain key admin/HR relationships: Lawyers, Insurance and Tax Agencies, Immigration services, Auditors, Labor law departments, etc
• Support, implement and administer the effective and timely recruitment processes in the hiring, developing and retaining the best talents available to support the strategic human resource planning/needs of the organization.
• Ensure quality staffing; review job descriptions in line with the organization’s competency framework needs
• Design and manage succession and retention plans for key talents and key job positions
• Administer the employee selection process efficiently and in a timely manner.
• Support hiring managers in staff recruitment policy and ensure that advertisement reflect job requirements
• Ensure Administrative policies are available to all staff, understood by staff and are applied.
• Provide guidance and manage all HR interventions and programs (i.e. Recruitment, HR planning, Employee Relations and Performance Management, and other Change Management Interventions)
• Communicate, interpret and advise the strategic leadership team on policies and procedures in compliance with Nigeria labor law.
• Assist in the development of HR plans and budgets, and oversee its administration.
• Strengthen program support teams, systems, and operations to better support program implementation and compliance.
• Responsible for carrying out analysis on complex resource management issues and initiatives that concern the organization, and prepare associated reports, correspondence, and submissions to senior management.
• Provide relevant information and support for the preparation of financial reports and budgets
• Direct, manage, and develop the capacity of administrative staff to guarantee smooth business operations and the provision of accurate and timely information
• Represent the organization on internal and external matters, including negotiations, conventions, seminars, public hearings, and forums
• Responsible for overseeing the formulation and implementation of plans, policies, and processes
• Responsible for conducting commercial activities as required
• Responsible for coordinating aspects related to hiring commercial and residential facilities, lease management, and rental payments
• Undertake measures to tone down business risks associated with physical security, real estate matters, and other risk areas concerning the business
• Carry out audit and inspection to assess risks associated with the business
• Responsible for the implementation of a comprehensive corporate security policy.
• Overseeing day-to-day operations..
• Developing organizational policies.
• Managing administrative budgets.
• Hiring and training administrative staff.
• Negotiating contracts and agreements with vendors.
• Maintaining corporate relationships.
• Monitoring operating expenses.
• Updating executives on business performance.
• Handle all logistics matters for the trucks and the cars of the organization

Requirements:

• Degree in business administration or equivalent.
• Reliable and self-motivated.
• Good communication skills.
• Superior problem solving skills.
• Strong leadership qualities.
• Broad knowledge of business departments and their functions.
• To work as a Corporate services manager requires a minimum of a Bachelor’s degree, but a Master’s degree is often preferred.
• Strategic thinker.
• Budget management experience.
• People-management skills.
• Exceptional organizational skills.

Qualifications/ Experience:

• Minimum of 9 years’ experience providing strategic HR and administration leadership
• A minimum qualification of the first degree in Human Resource, Administration, Management or Business equivalent.
• A Master’s Degree or professional qualification (CIPD, IHRM, and SHRM) will be an added advantage.
• Location:  Yaba, Lagos State
• Salary is N200,000.00 to N250,000 per month
• Age is between 40 and 45 years.