Front Desk/Customer Service at Greengates Group

FRONT DESK/CUSTOMER SERVICE REP JOB DESCRIPTION

• We are looking for a pleasant and friendly female Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office.
• As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.
• Front Desk Representative duties and responsibilities
• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail 
• Check, sort and forward emails
• Monitor office supplies 
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs
• Filing and assisting the HR and Admin department is administrative role
• Front Desk Representative Requirements and qualifications
• 3 years of experience as Front Desk Representative or similar role
• Hands on experience with office machines (for example computer, printer etc.)
• In-depth knowledge of office management and bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented minds
• Must be smart, willing to learn and be a dependable team player
• Integrity is key in this role
• Ability to multi task and ensure completion of given task per time.
• Age should be between 25 and 27 years.
• Must have a HND or BA or a BSC .