Job Vacancies at Gamma Mobility

Job Description

• The Station Operations Lead is responsible for overseeing station-level operations, ensuring repayment compliance, asset control, risk prevention, and rider conduct across assigned parking stations. The role provides leadership, coordination, and escalation management to ensure stations operate in line with company policies, safety standards, and operational targets.
• This role ensures consistency, discipline, and control across stations while supporting Station Officers to perform effectively.

Roles and Responsibilities  ​

Repayment Enforcement Oversight

• Oversee repayment enforcement activities across assigned stations
• Ensure riders meet daily or scheduled repayment obligations in line with policy
• Review arrears trends, defaulter behaviour, and compliance levels
• Support and approve escalation actions for unresolved repayment issues
• Ensure collections are conducted strictly via approved channels

Station Monitoring & Performance Management

• Supervise rider inflow and outflow across stations
• Monitor station-level performance, compliance, and operational discipline
• Review and validate daily and weekly station reports submitted by Officers
• Track key metrics such as repayment compliance rates, arrears, and incidents
• Identify operational gaps and implement corrective actions

Asset Control & Risk Management

• Ensure leased assets at stations are properly accounted for and identifiable
• Oversee reporting and resolution of missing, damaged, or tampered assets
• Coordinate authorised immobilisation, recovery, or asset control actions
• Identify fraud risks, impersonation attempts, and misuse of company assets
• Escalate high-risk cases promptly in line with the post-default action plan

Team Leadership & Discipline

• Supervise, coach, and guide Station Officers on enforcement, conduct, and engagement
• Ensure Officers apply policies consistently and professionally
• Address performance gaps, misconduct, or non-compliance by Officers
• Reinforce ethical behaviour, safety awareness, and respectful engagement

Rider Engagement & Issue Resolution

• Support Officers in handling disputes or escalated rider issues
• Ensure rider engagements remain firm, respectful, and non-confrontational
• Reinforce rider understanding of repayment obligations and consequences
• Act as the primary station-level escalation point for complex cases

Compliance, Safety & Governance

• Ensure strict adherence to company policies, ethics, and safety standards
• Avoid cash-handling and enforce controls where applicable
• Identify and report security risks at stations
• Support audits, investigations, and compliance reviews

Requirements

• Minimum of B.Sc or HND in any relevant discipline
• Experience in field operations, enforcement, or asset-based operations
• Proficiency in the use of Microsoft Excel or Google sheets 
• Supervisory or team leadership experience
• Strong understanding of compliance and risk control
• Ability to manage conflict and enforce rules professionally
• High level of integrity, discipline, and attention to detail

Key Skills

• Strong interpersonal and communication skills
• Firm but respectful enforcement capability
• Attention to detail and record-keeping
• Integrity and ethical judgement
• Key Performance Indicators
• Repayment compliance rate
• Arrears and default trends
• Asset loss or damage incidents
• Accuracy and timeliness of station reports
• Resolution time for escalated cases
• Station officer performance and discipline

go to method of application »

Job Description

• As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.

Roles and Responsibilities

• Work closely with field agents to track, locate, and secure assets flagged for recovery.
• Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
• Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
• Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
• Complete recovery forms, checklists, and incident reports in a timely and complete manner.
• Report daily activity and progress to the Recovery Lead.
• Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
• Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
• Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.

Requirements

• Bachelor's degree in any discipline
• Proven experience 1-2 years in field operations
• Good understanding of logistics and fleet management.
• Strong interpersonal and communication skills for engaging with drivers and customers.
• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.

go to method of application »

Position Summary

• Gamma Mobility is seeking an Evaluation Officer to conduct the profiling and evaluation of prospective customers upon their arrival at the Gamma Mobility Hub. The Evaluation Officer will be responsible for assessing applicants' creditworthiness, verifying provided information, and ensuring compliance with eligibility criteria. This role requires keen attention to detail, analytical skills, and adherence to risk management guidelines.

Responsibilities 

• Coordinate with the Acquisition Team to ensure smooth lead transition from initial engagement to profiling.
• Issue a behavioral test to prospective leads to assess their financial responsibility and risk profile.
• Conduct an assessment interview to evaluate the applicant's ability to pay and willingness to pay.
• Ensure applicants meet internal eligibility criteria before proceeding with leasing or financing.
• Identify and report any suspicious activities or fraudulent documentation.
• Maintain accurate and detailed records of customer evaluations.
• Ensure all required documents are properly filed and stored for future reference.

Requirements

• Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field.
• At least 1-2 years of experience in an evaluation, research, or data analysis role
• Strong experience with data collection, statistical analysis, and reporting
• Careful attention to detail in data collection, analysis, and reporting.
• High standards for data quality, ensuring accuracy and integrity throughout the evaluation process.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.

go to method of application »

Position Summary

• Gamma Mobility is seeking a Sales Officer responsible for generating leads, following up on potential customers, and ensuring seamless onboarding experience. This role requires strong communication, persuasion, and relationship-building skills to convert leads into active customers.

Responsibilities

• Identify and acquire new customers through customer referrals, field agents, digital channels, and ride-hailing platform partnerships.
• Organize and participate in community outreach programs and marketing activations to boost customer acquisition.
• Track and follow up on leads to ensure high conversion rates.
• Guide potential customers through the onboarding process, addressing inquiries and concerns.
• Schedule and facilitate customer visits to Gamma Mobility Hubs for profiling and evaluation.
• Maintain accurate records of lead engagement and conversion progress in CRM tools.
• Ensure a seamless customer experience from the first interaction to onboarding.
• Educate potential customers on Gamma Mobility's leasing, financing, and vehicle options.
• Monitor and report on acquisition channel performance, identifying the most effective lead sources.
• Provide insights on market trends, customer behavior, and acquisition challenges.
• Support the continuous improvement of acquisition strategies through data-driven recommendations.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field.
• Good understanding of business development, customer acquisition strategies, and sales processes.
• At least 1-2 years of experience in sales, business development, or customer acquisition roles, preferably within the gig economy, tech, or mobility sectors.
• Proven track record of acquiring new customers,  or business partnerships in a competitive market.
• Experience with lead generation, outreach strategies, and pipeline management.
• Ability to engage potential customers or partners and convert them into long-term relationships or clients.

go to method of application »

Job Description

• Identify potential gig workers through targeted research, outreach, and networking efforts.
• Develop and implement acquisition strategies to attract new riders and drivers to the Gigmile platform.
• Build and maintain relationships with key stakeholders, including gig worker communities, industry partners, and local organizations.
• Collaborate with marketing and operations teams to execute acquisition campaigns and initiatives.
• Track and analyze acquisition metrics to evaluate the effectiveness of strategies and make data-driven decisions.
• Provide ongoing support and guidance to newly onboarded gig workers to ensure seamless integration into the Gigmile ecosystem.
• Stay informed about market trends, competitor activities, and regulatory changes that may impact gig workers in the region.
• Represent Gigmile at events, conferences, and industry forums to enhance brand visibility and attract potential partners and customers.

Requirements

• 4-5 years of professional work experience, preferably in asset financing or loan recovery industry.
• Previous experience in sales, business development and customer acquisition
• Excellent communication, listening and analytical skills
• Ability to work in a fast-paced environment
• Problem-solving skill.