Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.
Read more about this company
As a Recovery Officer, you will be responsible for recovery operations within an assigned city - ensuring timely repossession of vehicles, maintaining control protocols, and leading a team of recovery agents with discipline, fairness, and agility.
Roles and Responsibilities
Work closely with field agents to track, locate, and secure assets flagged for recovery.
Execute recovery tasks in full compliance with SOPs, safety protocols, and local regulations.
Ensure recovered vehicles are securely returned, documented, and inspected upon receipt.
Maintain accurate and real-time logs of all recovery attempts, customer interactions, and asset handovers.
Complete recovery forms, checklists, and incident reports in a timely and complete manner.
Report daily activity and progress to the Recovery Lead.
Support community-level negotiations or interventions with customers, guarantors, or law enforcement, as directed.
Maintain good working relationships with colleagues, agents, and external partners engaged in recovery.
Escalate unresolved or high-risk recovery cases to the Recovery Lead with complete documentation and incident logs.
Requirements
Bachelor's degree in any discipline
Proven experience 1-2 years in field operations
Good understanding of logistics and fleet management.
Strong interpersonal and communication skills for engaging with drivers and customers.
Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.
Best Freelance Skills You Need to Earn in USDThis article discusses the best freelance skills to learn if you want to earn in USD and shares tips on how you can get your first interantional client.
10 Signs You Need to Hire a Recruitment AgencyThis article discusses 10 clear signs you need to hire a recruitment agency, how recruitment agencies solve these problems, and when outsourcing recruitment makes the most business sense.
Best Online Platforms that Pay Nigerians in USD to Train AILooking for AI training jobs that pay in USD? Discover the best online platforms where Nigerians can earn dollars by training AI models, writing prompts, evaluating AI responses, annotating data, and more.
Gmail
Yahoomail