Job Vacancies at ETAD Cosulting

Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding service

Job Description

• We are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit.

Key Responsibilities

• Develop close relationships with Customers, Vendors and manage clients
• Grow the individual client business through continuous interaction and persuasion
• Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
• Proffer solutions to escalated customer service issues
• Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
• Responsible for negotiation of suitable clearing rates with new clients
• Ensure agreed rates, terms and credit days are maintained in clients transactions
• Play an active role in developing new service plan to fit customer requirements
• Monitor client satisfaction through customer experience measurement
• Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
• Updating clients on status as well as delivery schedule of a shipment
• Perform customer research and profiling to identify and captialize on unmet market needs
• Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals
• Ensure accurate weekly activity reports on job progress are sent to Customers
• Executing vendor- efficiency customer surveys and analyzing results

Skills Requirements

• Clear verbal and written Communication skills
• Time Management skills
• Management of personal emotions
• Ability to listen closely to Customers
• Strong customer focus
• Persuasion skills
• Ability to handle surprises and manage situations calmly

Other Requirements:

• Minimum of 1 year experience in a similar role
• Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
• Competence in Microsoft office products, most especially Excel is a must.

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Our client, a leading fund manager and advisory firm focused on west Africa with deep roots in private equity, financial advisory, management consulting and agribusiness

Job Description

• Develop sales action plans based on strategy/targets agreed with Commercial & Marketing Manager and taking into account corporate plans.
• Identify opportunities, prospect new business, drive sales development, and manage existing customers.
• Awareness of the strategic response to external influences such as legislation and environmental pressure.
• Ensure that sales targets as agreed with Commercial & Marketing Manager are achieved.
• Prepares sales communications, responses to RFQ’s, RFI’s, Quotes, etc.
• Validate and sign quotations and contracts in accordance with the Approval Standard
• Identify and communicate market changes, key competitor’s strategies, and industry trends to the local, regional and corporate sales team.
• Ensure sales objectives are met.
• Assist in creating recognition and understanding in the company to deliver the most preferred level of Service, Partnership, and Strategic Value to Strategic and all kinds of customers.
• Manage clients’ relationship and deliver excellence in a committed and consistent manner.
• Make recommendations to concerned Managers for Key Clients exceptions to contracts.
• Monitor adherence to agreed commitments, Service Level, Standard Operating Procedures (SOP), Term and Conditions including Credit Procedures.
• Sell profitable logistics and C & F service to prospective clients.
• Support departments in identifying and evolving direct customers especially key clients.
• Represent the company during Key Client visits, meetings and social events.
• Arrange regular visits, conduct Client Satisfaction Survey and campaign and give Clients feedback to the C & F and off dock Managements.
• Secure large businesses from customer’s competition by tailoring our services to their needs.
• Prepare the Large Accounts Marketing Plan (LAMP) to capture customer commitments and forecast Clients Volumes and Revenue.
• Ensure customer satisfaction and manage Customer Complaint processes including follow-up of improvement actions implementation.
• Provide inputs to shipping agency Manager as to key and direct client nominations and performance.
• Support other branch offices in identifying and evolving direct clients to key clients
• Ensure total and accurate management of client and prospect data in the CRM.
• Approve and ensures that Commercial Quality Management system processes and procedures are implemented and monitored effectively.
• Set commercial Smart Objectives and follow up of all defined KPIs
• Other tasks as may be assigned by the Commercial & Marketing Manager.

Expectations

• B.Sc Degree/HND in relevant fields.
• Five years’ experience in relevant field.
• Resourceful, flexible, able to handle competing priorities and able to fit into an international dynamic and multi-cultural environment.
• Considerable Knowledge of International Trade and INCOTERMS
• Strong written, verbal, and visual communication skills, with the ability to effectively communicate with a wide variety of audiences.
• Excellent analytical, organisational, and creative problem-solving skills.
• Ability to work independently or part of a team and to show initiative and innovation.
• Excellent computer skills in MS Office tools (Word, Excel, PowerPoint) and ideally familiar with the use of CRM tools.
• Result focused.
• Honest and possessing a high level of integrity
• Excellent organisational skills with the ability to regular meet deadlines and work independently even under pressure.
  

Deadline: 11/Feb/2018

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Our client, a fast growing Real Estate firm in Lagos

Key Responsibilities

• Develop and implement strategic marketing plans and sales plans; and forecast to achieve corporate objectives for products and services.
• Identify marketing opportunities by identifying customer’s needs; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Meet with key clients, maintain relationships, negotiate and close deals.
• Deliver integrated multi-channel marketing campaigns that make effective use of all available communication methods, with emphasis on direct and digital marketing.

Person Specification

• Educational Qualifications: First Degree in any subject. MBA is an added advantage.
• Professional Qualifications: Professional qualification in marketing is an advantage.
• Experience: Minimum of 3 years experience in Sales, PR and marketing

Deadline
2nd February, 2018.

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Our client, a leading Fund Manager and Advisory firm focused on west Africa with deep roots in private equity, financial advisory, management consulting and agribusiness

Location: Lekki, Lagos

Key Roles & Responsibilities

• Preparation of the company accounts reconciliation statements
• Preparation of company management accounts and the schedule of supporting documents variance analysis
• Remittance of statutory returns and reports including taxes
• Co-ordination of the company annual audit and tax review process and exercise
• In concert with the CFO, preparation and monitoring of the company annual budget and variance analysis report
• Relationship management of auditors, regulatory authorities and bank
• Booking and entry of all company’s realized and unrealized gains
• Management of the fixed asset register
• Posting of all transactions relating to the company’s operations
• Execution of all postings entered into Peachtree
• Liaison with external parties e.g Auditors, Regulatory Authorities

Qualifications

• First Degree in Accounting, Administration or Social Sciences. Minimum of Second Class Upper Division or equivalent
• Minimum of three years working experience in a similar role
• ACA or its equivalent will be required.
• Good Communication Skills
• Ability to co-ordinate team members into achieving unit and organizational objectives
• Public/external bodies liaising skills
• Ability to co-ordinate, review & monitor all accounting related transactions