Commercial Executive at ETAD Consulting Limited

Our client, a leading fund manager and advisory firm focused on west Africa with deep roots in private equity, financial advisory, management consulting and agribusiness

Job Description

• Develop sales action plans based on strategy/targets agreed with Commercial & Marketing Manager and taking into account corporate plans.
• Identify opportunities, prospect new business, drive sales development, and manage existing customers.
• Awareness of the strategic response to external influences such as legislation and environmental pressure.
• Ensure that sales targets as agreed with Commercial & Marketing Manager are achieved.
• Prepares sales communications, responses to RFQ’s, RFI’s, Quotes, etc.
• Validate and sign quotations and contracts in accordance with the Approval Standard
• Identify and communicate market changes, key competitor’s strategies, and industry trends to the local, regional and corporate sales team.
• Ensure sales objectives are met.
• Assist in creating recognition and understanding in the company to deliver the most preferred level of Service, Partnership, and Strategic Value to Strategic and all kinds of customers.
• Manage clients’ relationship and deliver excellence in a committed and consistent manner.
• Make recommendations to concerned Managers for Key Clients exceptions to contracts.
• Monitor adherence to agreed commitments, Service Level, Standard Operating Procedures (SOP), Term and Conditions including Credit Procedures.
• Sell profitable logistics and C & F service to prospective clients.
• Support departments in identifying and evolving direct customers especially key clients.
• Represent the company during Key Client visits, meetings and social events.
• Arrange regular visits, conduct Client Satisfaction Survey and campaign and give Clients feedback to the C & F and off dock Managements.
• Secure large businesses from customer’s competition by tailoring our services to their needs.
• Prepare the Large Accounts Marketing Plan (LAMP) to capture customer commitments and forecast Clients Volumes and Revenue.
• Ensure customer satisfaction and manage Customer Complaint processes including follow-up of improvement actions implementation.
• Provide inputs to shipping agency Manager as to key and direct client nominations and performance.
• Support other branch offices in identifying and evolving direct clients to key clients
• Ensure total and accurate management of client and prospect data in the CRM.
• Approve and ensures that Commercial Quality Management system processes and procedures are implemented and monitored effectively.
• Set commercial Smart Objectives and follow up of all defined KPIs
• Other tasks as may be assigned by the Commercial & Marketing Manager.

Expectations

• B.Sc Degree/HND in relevant fields.
• Five years’ experience in relevant field.
• Resourceful, flexible, able to handle competing priorities and able to fit into an international dynamic and multi-cultural environment.
• Considerable Knowledge of International Trade and INCOTERMS
• Strong written, verbal, and visual communication skills, with the ability to effectively communicate with a wide variety of audiences.
• Excellent analytical, organisational, and creative problem-solving skills.
• Ability to work independently or part of a team and to show initiative and innovation.
• Excellent computer skills in MS Office tools (Word, Excel, PowerPoint) and ideally familiar with the use of CRM tools.
• Result focused.
• Honest and possessing a high level of integrity
• Excellent organisational skills with the ability to regular meet deadlines and work independently even under pressure.
  

Deadline: 11/Feb/2018