Job Vacancies at Alpha Mead Group

The Patient Experience Officer is responsible for ensuring that patients and their families receive high-quality, compassionate, and efficient care. This role focuses on improving patient satisfaction, addressing complaints, and enhancing overall healthcare service delivery.

Key Responsibilities:

Patient Engagement & Communication

• Act as the first point of contact for patient concerns, feedback, and inquiries.
• Educate patients and families on hospital policies, procedures, and available support services.
• Conduct regular patient rounds to gather feedback and address concerns in real time.

Service Quality Improvement

• Monitor and evaluate patient experience metrics and recommend improvements.
• Collaborate with medical and administrative teams to enhance service delivery.
• Implement and oversee patient satisfaction surveys, analyze results, and develop action plans.

Complaint Resolution & Conflict Management

• Handle patient grievances professionally and ensure timely resolution.
• Escalate unresolved issues to the appropriate department and follow up until resolution.
• Maintain accurate records of complaints, resolutions, and service improvements.

Training & Staff Support

• Work closely with medical teams to promote empathy and effective communication.
• Assist in developing patient experience policies and best practices.

Coordination & Reporting

• Prepare reports on patient satisfaction and service quality for management review.
• Coordinate with various departments to ensure a seamless patient journey.
• Stay updated with industry best practices and recommend innovative strategies to improve patient care.

Qualifications

• Bachelor’s degree in Healthcare Management, Business Administration, Nursing, or a related field.
• Minimum of 2 years of experience in healthcare, patient relations, or customer service.
• Strong interpersonal and communication skills.
• Problem-solving and conflict-resolution abilities.
• Knowledge of hospital operations and patient rights.
• Ability to work in a fast-paced, emotionally sensitive environment.

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Key Responsibilities

• Coordinate and oversee general administrative duties and ensure office operations run smoothly.
• Manage schedules, calendars, and appointments for facility staff and managers.
• Maintain accurate records of service contracts, vendor contacts, and maintenance logs.
• Prepare reports, correspondence, and other documentation as required.
• Oversee inventory management of office and facility supplies.
• Support procurement activities by preparing purchase requests and following up with vendors.
• Ensure compliance with company policies and facility regulations.
• Assist in onboarding and orientation of new administrative staff.
• Liaise with facility technicians, contractors, and external service providers to ensure timely delivery of services.
• Handle office equipment maintenance and act as the first point of contact for administrative inquiries.

Qualifications

• Bachelor\'s degree in Business Administration, Management, or a related field.
• 1 - 2 years of experience in a similar capacity
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Vendor and Inventory management is an added advantage.
• Candidates residing around Okpanam Road, Asaba. Delta state will be favourably considered.

Key Competencies:

• Ability to work independently and within a team.
• Good understanding of administrative processes.
• Confidentiality and professionalism in handling sensitive information.