Job Vacancies at 9mobile Nigeria

Job Summary

• Gather and process consumer data for input into EMTS's overall business plan.  

Principal Functions
Operational:

• Gather and analyse consumer data along but not limited to the following parameters:
  • Minutes of Use (MOU)
  • Line activation
  • Recharge trends/statistics
  • Customer churn
  • Average call duration
  • Call destinations etc.
• Develop periodic business intelligence reports based on information analysed and circulate to relevant commercial units.
• Gather relevant statistics on promotions and new product usage; develop preliminary performance reports and forward to the Manager, Business Intelligence for additional input.
• Liaise with IT to ensure optimal functionality of all Enterprise Warehouse tools required for data collation and reporting.
• Develop and maintain an up-to-date database of all consumer information on EMTS's network.
• Liaise with relevant units/teams/functions in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Business Intelligence.
• Build predicative modelling on Subscriber profiling, Segmentation, forecasting, market based affinity, churn management
• Liaise with Product and Information Department to ensure all launched products are properly developed and implemented to ease BI reporting.
• Creation and monitoring of Commercial Dashboards for C-Level Executives and various department using SAP Xcelsius and Information Design Tool (IDT)
• Perform any other duties as assigned by the Manager, Business Intelligence.

Educational Requirements

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years post NYSC relevant work experience.
• Strong knowledge of Microsoft Excel, Access, and PowerPoint presentation skill.
• Advance knowledge of Structured Query Language (SQL)

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Job Summary

• Responsible for analysis, profiling, and modelling activity in the areas of propensity and segmentation to increase understanding of the customer behaviour pattern and providing actionable insights in developing strategies that will increase the customer lifetime value on the network.

Principal Functions

• Analyze micro profiles of all market segments, design models using customer profile attributes, and develop multiple scenarios  to illustrate behaviour patterns in creating targeting and positioning campaign strategies.
• Develop sensitivity and business models that support direct to consumer marketing programs and maximize execution efficiencies.
• Conducts analyses with a focus on experimental design, assessment, execution, measurement of current programs, evaluation of proposed programs, behavioural analysis, datamining, customer segmentation, predictive modelling, performance management, and other relevant statistical analyses.
• Analysis and data interpretation in support of direct marketing strategy development, program implementation and evaluation/back-end analysis.
• Summarizing analytic findings and integrating with non-traditional data sources (research findings, media surveys, customer behaviours, etc.), when appropriate to enhance campaign development initiatives.
• Develop and use all relevant metrics and measures to continually monitor inactivity and revenue generating base and take appropriate actions to ensure consistent usage and reduce inactivity.
• Conduct analysis and present findings leading to improved customer identification, attraction and retention techniques and methodologies.

Educational Requirements

• A First Degree in relevant discipline.
• Industry Certification(s) and or Postgraduate/Professional qualification(s) in a related field (an added advantage)
• Expert knowledge of competitive environment, consumer trends and trade practices in the industry.
• Advanced datamining and analytical skills such as SAS and SQL.
• Excellent understanding of customer data analysis, propensity modelling and segmentation techniques
• Excellent understanding of data manipulation and interrogation techniques, such as datamining and statistical techniques such as linear and logistical regression, and clustering
• Minimum of four (4) years relevant work experience.

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Job Summary

• Develop and measure customer retention and life cycle management, programmes and campaigns through the outbound and inbound channels to reduce churn and increase usage across all the products and services.

Principal Functions

• Participate in the development, implementation and measurement pro-active and re-active retention programmes to attain and exceed churn targets.
• Monitor customers' movements daily across various services/products and propose a proactive usage enhancement campaign aimed at addressing any noticeable decline in various product baskets.
• Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary.
• Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound and inbound channels.
• Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
• Analyse outbound/inbound campaign results and propose recommendations to the business base on campaign performance and evaluation ;
• Consistently communicate key findings from campaign analysis (uptake/ usage prediction, campaign effectiveness) to segments and product managers for effective offer development.
• Work in close coordination with analytics team to identify pockets of opportunities within the base for a targeted BTL campaign.
• Build strong relationship with segment managers, IT and pricing team to ensure a quick turnaround of campaign development and execution
• Manage campaigns (retain, cross-sell, up-sell & deep-sell) end-to-end
• Analyse the campaign results and understand the impact on customer behaviour and ROI, with a view to utilizing outputs to refine the next round of campaigns for the specific channels
• Manage campaign and capability limitations, initiating projects and actions to minimize the impact on campaign deployment and scale
• Translate the customer value management roadmap into campaign briefs and designs for specific retail channels.

Educational Requirements

• First Degree in a relevant discipline from a recognized university
• Minimum of Four (4) years post NYSC work experience.
• There is an essential requirement for data analysis and critical thinking skills
• A Post-graduate qualification would be advantageous.
• Experience of a combination of the following: Direct Marketing/Customer Value Management, with Customer Data analysis and management reporting (essential)
• Project Management experience will bean added advantage.
• Experience in campaign development and execution lifecycle.

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Job Summary

• Manage all network operations and maintenance activities of the Data Centre, including capacity monitoring and supervision of all network element installations.

Principal Functions

• Ensure AC DC power and cooling availability target 99.8% in Data Centres /MGW sites
• Ensure DC power and cooling availability target 100% in Data Centres /MGW sites
• Ensure strict compliance of change request execution, oversee all routine and corrective maintenance for power and cooling systems, spare parts management and inventory, space management, equipment records and performance data.
• Ensure all operation/implementation activities in the Data Centres are executed in a professional manner and incompliance with the approved changes.
• Monitor and control network element capacity utilisation and always ensure that utilisation level does not exceed industry standard.
• Prepare reports on capacity constraints to the relevant units for possible equipment upgrade.
• Support the network quality assurance team in regular monitoring, tracking and reporting of discrepancies in network elements and reporting same to the relevant stake holders.
• Keep an updated list and layout of all nodes installed in the Data Centre indicating clearly their details/specifications, near and far end connectivity
• Ensure all installed equipment in the Data Centre is maintained in accordance with the outlined maintenance schedules and procedures and keep comprehensive maintenance history of all equipment.
• Build and maintain effective relationships with switch implementation vendors as well as coordinate maintenance activities between the vendors and internal stakeholders in terms of planning, scheduling and database management.
• Ensure compliance with the organization's quality policy on all core network O & M and identify areas where the quality policy needs improvement for escalation to the quality assurance unit for appropriate action.
• Carry out other tasks as directed by the Head, Field Operation

Educational Requirements

• First Degree or equivalent in Electrical Engineering  
• Minimum of Six (6) years work experience with at least three (3) in a supervisory role.

Knowledge:

• Electrical and Mechanical Systems Maintenance & Repair
• Network Equipment Installation

Skills:

• Accountability
• Teaming
• Problem Solving
• Delegation/ Supervisory

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• Provide support on all operational core network equipment and facilitate PAT of newly integrated network elements.
• Perform core network maintenance activities on the network, node integration, network audit and network performance improvement.

Principal Functions

• Perform operation and maintenance on core network elements to achieve network availability
• Facilitate the integrate of new core network nodes
• Provide support for the implementation of an effective operational and maintenance framework for core network
• Implement change requests, resolve fault escalations and ensure TTs are accurately closed within MTTR.
• Participate in acceptance of new core network nodes
• Ensure effective supervision of core CS network performance and other related activities (telecommunications equipment monitoring)
• Ensure effective implementation and maintenance of all SIP/E1-PRI connections
• Ensure routine and corrective maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ U2020/ other CS core nodes.
• Generate incidence reports for core network occurrences weekly and monthly
• Implement software upgrades and hardware replacements on core networks
• Perform network impact analyses of change requests and software upgrades on core nodes
• Perform daily network traffic and KPI trend analysis reports
• Ensure core network spares availability
• Carry out periodic audits on core network nodes and B number analyses
• Participate in BSC and RNC integration into core network
• Definition, integration and migration of Cell sites
• Perform periodic service tests on the network.

Educational Requirements

• First Degree or equivalent in Electrical / Electronic Engineering, Computer Engineering and / or any other relevant discipline.
• At least three (3) years directly relevant post-NYSC work experience in core network operations and maintenance

Knowledge

• Excellent problem-solving and interpersonal skills
• Good time management skills
• Good computer literacy (Good hands on with MS Office applications)
• Good reporting and communication skills

Skills:

• Communication
• Problem Solving

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• Assist in the planning, implementation, and operations of EMTS Nigeria Core Transport (National & Metro fibre/DWDM) network infrastructure and architecture for various services.

Principal Functions

• Support the deployment of the fibre network technology (SDH, DWDM, OTN, OADM and IP) for the national backbone transmission.
• Support the optic network planning for the metropolitan ring , last mile fibre network design and enterprise fibre connectivity.
• Support the fibre interconnection and transmission infrastructure to other telecom operators.
• Participate in the planning and design of the Synchronization Network, Core Network Integration, leased circuits provisioning, International Traffic dimensioning and provisioning
• Ensure proper implementation of processes and procedures to guide fibre network roll outprocess
• Ensure that EMTS's fibre network design is in line with accepted local and international standards.
• Prepare the low-level design plans for migration of legacy (TDM) transport to NGN network IP Network (IPRAN/MEN etc)
• Maintain in-depth knowledge and database of existing fibre transmission infrastructure
• Work with the procurement team for the development of RFP with procurement for the fibre network rollout
• Interface with finance teams to develop Business cases and Board Papers to support optical network projects
• Prepare optical network capacity forecast, network capacity matrix and distribution
• Keep abreast of global and local best practice as it relates to fiber transmission planning and design
• WIFI-technologies, Low cost satellite and Higher bandwidth access technologies
• Participate in strategic analysis to transform existing legacy TDM network to scalable, flexible NGN IP/MPLS backhaul network
• Manage vendors appropriately to timely provide HLD and LLD documents for core transmission projects
• Perform other duties as instructed by the Manager, Core and Transmission Planning

Educational Requirements

• First Degree or equivalent in Electrical Engineering  
• Minimum of Three (3) years relevant work experience
• Certified Fiber-Optic Installer (FOI) and/or Certified Fiber Optics Installer - Outside Plant (FOI-OSP)

Knowledge:

• Telecommunications& Mobile Network Standards & Specifications
• Evolving IP and Optical Architectures
• Synchronization requirement of 2/3/4/ 5G Networks
• IP/MPLS Technologies

Skills:

• Problem Solving
• Communication

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• Support all CS core network operation and maintenance activities to ensure required availability.
• Coordinate all CS core related troubleshooting, fault analysis and performance improvement measures - preventive maintenance.
• Coordinate all acceptance testing for all CS core node integrations.
• Oversee all CS core network audit and performance improvement/maintenance activities on the network.
• Ensure preventive measures are implemented to avert network downtime and service disruption on CS core network elements and links.
• Ensure all vendor activities are in line with all agreed SLAs & KPIs.

Principal Functions

• Maintain maximum availability and reliability of the entire CS core network
• Improve mean time to repair (MTTR) on all CS core network related faults and complaints
• Promptly implement all interconnects and service requests with partners
• Implement software upgrades, patch installations and expansion activities on all CS core network nodes
• Support NOC/Field operations teams in all CS core related escalations
• Review all new CS core related features and its impact on existing network
• Ensure regular network performance improvement via key KPI's such as LUSR, PSR, AUTHSR, CSR
• Regularly review B number analysis table across all CS core systems.
• Enforce strict conduct of Quarterly audit of all CS core node configurations and ensure implementation of all relevant recommendations
• Ensure all change requests are implemented timely and accurately by Vendor
• Carry out quarterly backup and restore tests on all CS core network elements.
• Continuously review all CS core operations frameworks, make recommendations for improvement and implement approved initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent high usage activities of illegal inbound/outbound roamers on the network.
• Integration, daily operations and maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ ITSC/ U2020/other CS core nodes.
• Ensure proper documentation of operations on all CS core network systems
• Maintain snag/fault lists and follow up with vendor on clearance.
• Carry out all integrations and implementations on CS core nodes.
• Analyse performance reports and proactively resolve core network challenges.
• Supervise the implementation of software upgrades; file system upgrades; and hardware replacement on core network.
• Specify and review critical CS core performance measurement counters.
• Lead the troubleshooting of core network operations challenges and create solutions.
• Produce policies and procedures for managing and controlling managed services team.
• Perform periodic reconciliation of HLR profiles and templates in line with business requirements.
• Audit announcements and tone files between the IN platform and core network nodes.
• Perform other tasks as may be assigned by the Manager Core & Datacom.

Educational Requirements

• First Degree or equivalent in Electrical / Electronic Engineering, Computer Engineering and / or any other relevant discipline.
• Minimum of four (4) years experience in Telecoms.

Knowledge:

• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Good time management skills.
• Good reporting skills.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus