Specialist, Business Intelligence at T2 (Formerly 9Mobile)

Job Summary

• Gather and process consumer data for input into EMTS's overall business plan.  

Principal Functions
Operational:

• Gather and analyse consumer data along but not limited to the following parameters:
  • Minutes of Use (MOU)
  • Line activation
  • Recharge trends/statistics
  • Customer churn
  • Average call duration
  • Call destinations etc.
• Develop periodic business intelligence reports based on information analysed and circulate to relevant commercial units.
• Gather relevant statistics on promotions and new product usage; develop preliminary performance reports and forward to the Manager, Business Intelligence for additional input.
• Liaise with IT to ensure optimal functionality of all Enterprise Warehouse tools required for data collation and reporting.
• Develop and maintain an up-to-date database of all consumer information on EMTS's network.
• Liaise with relevant units/teams/functions in carrying out all relevant activities.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Business Intelligence.
• Build predicative modelling on Subscriber profiling, Segmentation, forecasting, market based affinity, churn management
• Liaise with Product and Information Department to ensure all launched products are properly developed and implemented to ease BI reporting.
• Creation and monitoring of Commercial Dashboards for C-Level Executives and various department using SAP Xcelsius and Information Design Tool (IDT)
• Perform any other duties as assigned by the Manager, Business Intelligence.

Educational Requirements

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years post NYSC relevant work experience.
• Strong knowledge of Microsoft Excel, Access, and PowerPoint presentation skill.
• Advance knowledge of Structured Query Language (SQL)