Job Vacancies at 9mobile Nigeria

Job ID: IRC4368

Job Summary

• Responsible for analysis, profiling, and modelling activity in the areas of propensity and segmentation to increase understanding of the customer behaviour pattern and providing actionable insights in developing strategies that will increase the customer lifetime value on the network.

Principal Functions   

• Analyze micro profiles of all market segments, design models using customer profile attributes, and develop multiple scenarios  to illustrate behaviour patterns in creating targeting and positioning campaign strategies.
• Develop sensitivity and business models that support direct to consumer marketing programs and maximize execution efficiencies.
• Conducts analyses with a focus on experimental design, assessment, execution, measurement of current programs, evaluation of proposed programs, behavioural analysis, datamining, customer segmentation, predictive modelling, performance management, and other relevant statistical analyses.
• Analysis and data interpretation in support of direct marketing strategy development, program implementation and evaluation/back-end analysis.
• Summarizing analytic findings and integrating with non-traditional data sources (research findings, media surveys, customer behaviours, etc.), when appropriate to enhance campaign development initiatives.
• Develop and use all relevant metrics and measures to continually monitor inactivity and revenue generating base and take appropriate actions to ensure consistent usage and reduce inactivity.
• Conduct analysis and present findings leading to improved customer identification, attraction and retention techniques and methodologies.

Educational Requirements

• A First Degree in relevant discipline.
• Industry Certification(s) and or Postgraduate/Professional qualification(s) in a related field (an added advantage)
• Expert knowledge of competitive environment, consumer trends and trade practices in the industry.
• Advanced datamining and analytical skills such as SAS and SQL.
• Excellent understanding of customer data analysis, propensity modelling and segmentation techniques
• Excellent understanding of data manipulation and interrogation techniques, such as datamining and statistical techniques such as linear and logistical regression, and clustering
• Three (3) to Five (5) years relevant work experience. 

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Job: IRC4354
Location: Port Harcourt, Rivers

Job Summary

• Provide support on all operational core network equipment and facilitate PAT of newly integrated network elements.
• Perform core network maintenance activities on the network, node integration, network audit and network performance improvement.
• Principal Functions    
• Perform operation and maintenance on core network elements to achieve network availability
• Facilitate the integrate of new core network nodes
• Provide support for the implementation of an effective operational and maintenance framework for core network
• Implement change requests, resolve fault escalations and ensure TTs are accurately closed within MTTR.
• Participate in acceptance of new core network nodes
• Ensure effective supervision of core CS network performance and other related activities (telecommunications equipment monitoring)
• Ensure effective implementation and maintenance of all SIP/E1-PRI connections
• Ensure routine and corrective maintenance on MSC/ HSS/ MGW/ STP/ SPS/ SBC/ U2020/ other CS core nodes.
• Generate incidence reports for core network occurrences weekly and monthly
• Implement software upgrades and hardware replacements on core networks
• Perform network impact analyses of change requests and software upgrades on core nodes
• Perform daily network traffic and KPI trend analysis reports
• Ensure core network spares availability
• Carry out periodic audits on core network nodes and B number analyses
• Participate in BSC and RNC integration into core network
• Definition, integration and migration of Cell sites
• Perform periodic service tests on the network

Educational Requirements

• First Degree or equivalent in Electrical/ Electronic Engineering, Computer Engineering and/ or any other relevant discipline.
• At least three (3) years directly relevant post-NYSC work experience in core network operations and maintenance

Knowledge:

• Excellent problem-solving and interpersonal skills
• Good time management skills
• Good computer literacy (Good hands on with MS Office applications)
• Good reporting and communication skills

Skills:

• Communication
• Problem Solving

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• Perform PS-CORE end to end troubleshooting, conduct Packet core health checks, and carry out end to end KPI analysis and Performance optimization
• Ensure the implementation, maintenance and operations of Packet switch nodes and effectively monitor all data related links.

Principal Functions

• Ensure prompt integration of SGSN/GGSN/MME/PGW/SGW nodes across the network and ensure effective operations and its maintenance.
• Ensure prompt integration of data roaming and resolution of related challenges.
• Analyze, prepare, implement and verify the configuration and integration of nodes, network and/or system within data service.
• Co-ordinate the integration of new BSC, RNC and eNode B to the packet nodes.
• Ensure implementation of various caching solutions and resolution of challenges.
• Follow up on data network activities on daily basics and ensure fault free network.
• Perform impact analysis of software upgrade and provide recommendation
• Co-ordinate routine maintenance of PS Datacom switches, firewall and routers in line with standard policies and procedures.
• Troubleshooting/Faultfinding/RCA in configuration/hardware/software.
• Deployment and Integration of new routers, switches and firewall on the network across various OEM (Huawei and Cisco) product lines on the core network.
• Ensure effective analyses of the Packet performance reports and proactively resolve any challenges
• Ensure integrity of public IP address against vulnerabilities.
• Integration and troubleshooting of VPN deployed on the network
• Perform PS Core Audit activity and resolution on identified loopholes
• Ensure that the PS Core nodes availability targets are achieved
• Perform any other duties as assigned by the Manager, Carrier and Data Services.

Educational Requirements

• First Degree in Electrical / Electronics Engineering or Computer Engineering.
• 5 years of experience in telecommunication sector.
• Good knowledge and experience with Linux and IP Networking, especially Transport, Internet and Application Layer (IPv4, IPsec, TCP, UDP, QUIC, HTTP/s, DNS, RTSP, SSH)protocols
• Excellent working knowledge of EPC/IMS/LTE architecture, interfaces and procedures, with understanding of key LTE associated technologies and functionality including IMS, VoLTE, SRVCC and CSFB
• IP Knowledge with minimum certification as CCNA (will be an added advantage)
• Good working knowledge of 3GPP, IETF and GSMA standards and architectures
• Knowledge and basic experience in cloud infrastructure and network function virtualization.

Knowledge:

• GPRS (SGSN/GGSN)operational experience with focus on troubleshooting
• Fault analysis& Performance reporting/analysis.

Skills:

• Personal Effectiveness
• Problem Solving
• Teaming.

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

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Job ID: IRC4356

Job Summary        

• Provide necessary technical support towards IP/MPLS backbone, IP RAN, Internet, Gateway, International Peering Solution and Enterprise Solutions to meet specific business requirements
• Support IP/ MPLS Backbone Network, Technologies such as MPLS Core, MP-BGP, VPNs, VPLS, L3VPN,MPLS, Fast Rerouting, VRRP, BFD etc. 

Principal Functions        

• Manage complex transformation International Networks peering and traffic engineering
• IP Routing Experience: OSPF, BGP, and BGP policing, Route reflectors and Confederations, Multi-homing solutions
• Review the detailed network designs and network configurations of the Network Engineering group to ensure consistency with the architecture, as well as gain insight into how to optimize architecture after real-world application.
• Support & manage all internet gateway routers, Public IP, and other Internet Solution to meet specific business requirements
• Technical knowledge of GSM/LTE environment and interaction of IP system with CS core, PS core, VAS, Interconnect and carrier services
• Review all changes to network configuration for technical accuracy and impact, and provide multi-protocol network problem resolutions.
• Maintain the integrity of configuration database and record systems and ensure IP/MPLS/Internet and network security integrity documentations are updated regularly.
• Responsible for end to end IP integrations for new equipment, Core switching equipment, VAS nodes, Media gateway, and GGSN /SGSN gateways nodes and interconnect nodes into IP network
• Monitor and ensure vendors' adherence to contractual SLAs (vendor management).
• Conduct weekly & monthly network performance monitoring, trend analyses, capacity planning and expansion in line with network growth trends and increases in traffic
• Ensure that approved IP optimization tasks are executed according to schedule and with minimal distortion to service
• Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
• Manage inter-functional relations to ensure synergy across the various departmental functions
• Perform periodic network audit and network performance improvement measures
• Recommends network operational improvement measures
• Develop IP network operational strategy document
• Ensure best practice operational procedure
• Review, approves operational instructions / method of procedures
• Lead the troubleshooting of faults, enforce preventive maintenance methodology
• Perform any other duties as assigned by the line Manager, IP and Enterprise Operations. 

Educational Requirements

• First Degree in Electrical / Electronic Engineering or a related light current field
• Three(3) to Five (5) years post NYSC relevant work experience.
• Experience in IP/MPLS networks and technologies in multi-service environments
• Experience with IP, IPv6, Ethernet, MPLS BGP VPN, VPLS, VLL and IP Service Edge deployment and operation. Good understanding of IP/MPLS and evolution towards an IP/NGN based technology.
• Clear understanding of the following protocols: MP-BGP, VPNs, VPLS, L3VPN, Fast   Rerouting, VRRP, BFD OSPF, IS-IS, BGP,MP-BGP QOS, NAT, IP routing and switching.
• Hands-on experience with Huawei, Cisco and Nokia IP nodes.
• Experience with Juniper nodes is desired.
• Excellent working knowledge of Cisco, Juniper, Huawei and Nokia (Alcatel) routers and switches.
• Advanced QOS experience especially pertaining to VoIP and DOS
• Familiarity with any object-oriented programming language (Python, C++, etc.).
• Network automation and scripting skills.
• Cisco CCNP certification or equivalent in other DATACOM vendors listed above.
• Good understanding of mobile telecommunication network
• Advanced working skills on Microsoft office suite.
• Excellent presentation skills.

Knowledge:

• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications
• Operational experience with large scale carrier multi-service networks

Skills:

• ProblemSolving
• Accountability
• Teaming

Behaviour:

• Passion for Excellence.
• Integrity.
• Empowering people.
• Growing people.
• Teamwork.
• Customer Focus.

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Job ID: IRC4351

Job Summary

• Plan and coordinate all Project Management activities within the EMTS Technical Team, to ensure all Technical projects are delivered within projected timelines, cost, quality and contractual obligations
• Responsible for implementing Technical Project Governance directives including Budget Implementation, Budget Monitoring and Contract Administration.

Principal Functions
Tactical:

• Keep abreast of global and local best practice for end-to-end management of multi-functional technical projects within the Telecom Industry.
• Review the unit / team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel, funding to achieve the unit/ function's strategy.
• Establish and maintain relationship with key internal and external stakeholders.

Operational:

• Work closely with EMTS PMO & Operational Strategy Department to ensure alignment of all Technical PMO processes and procedures with business requirements and standards.
• Build and manage relationships with diverse set of internal and external stakeholders including Technical teams, non-technical teams and third party suppliers to enhance consistent execution success within the team.
• Build and manage reliable database of project characteristics, documenting all progresses and changes in traceable manner. Ensure diligent update and accuracy.
• Implementation and continuous review of project management automation tools within the Technical Team.
• Documentation and continuous update of all contractual requirements for Technical CAPEX projects.
• Monitoring of Actual CAPEX spends against yearly Budget on line-by-line basis, and providing periodic reports to management at agreed intervals.
• Effective, accurate and timely reporting of Projects to Senior Management. Periodic and ad-hoc reports
• Manage internal and external expectations in line with project critical success factors.
• Contract management for all Technical CAPEX Projects, to ensure all EMTS and vendors' activities on projects are inline with Contract Terms and Conditions.
• Lead a team of Project Managers (PMs) responsible for following up and reporting on all EMTS Technical Projects, end-to-end.
• Work with Technical Functional Heads to ensure quality milestones are identified on projects. Ensure PMs identify and embed agreed milestones in project deliverables.
• Establish and maintain framework for coordinating TPMO activities with Functional Teams and Subject matter experts in the resolution of issues on assigned projects.
• Ensure PMs coordinate PAT for all Network elements deployed, facilitate snags clearance where applicable and ensure proper handover to the Network Operations team; confirm RFS, PAC status based on actual project deliverables and perform project closure activities when all project objectives have been accomplished.
• Work with functional teams to identify, analyse, prioritize, mitigate and communicate project risks throughout project lifecycle and during conceptualization phase.
• Ensure timely communication of project status, risk, and escalations to Project Sponsor and Project Steering Committee
• Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
• Monitor and control the budgetary needs of the unit/function.
• Prepare / compile agreed periodic activity and performance reports for the attention of the CTO
• Perform any other duties as assigned by the CTO.

Educational Requirements

• First Degree or equivalent in a relevant field of Engineering.
• Postgraduate / professional qualification in Project Management will be an added advantage. Ten (10) to twelve (12) year work experience, with at least three (3) years in a managerial role.

Experience & Skills:

• High level of computer literacy and a good level of articulation, thoroughness and rigor.
• Certification by a global project management institution (eg PMP, PRINCE2), or MSC degree will be an advantage.
• Profound knowledge of managing multi-functional projects, with track record of successful completion of projects, end-to-end.
• Must demonstrate good understanding of GSM Technology including Transmission, Core and Access Networks.
• Ability to operate successfully in a dynamic, complex and fast-moving environment.
• Interpersonal and Collaborative problem-solving skills.
• Must have good computer skills in handling MS Office packages such as MS Word, Excel, Power Point, Project, Visio etc.
• Strong written and verbal communication skills
• Financial Management skills.
• Leadership skills.
• Highest ethical standards.

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Job: IRC4352

Job Summary

• Supervise planning activities and facilitate the deployment of all mechanical and electrical systems at all MSC, BSC, BTS/transmission sites and all satellite earth stations, including the support and space planning.

Principal Functions
Tactical:

• Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
• Provide planning procedures to aid end to end Mechanical, power and space planning across the network.
• Keep abreast of global and local best practice as it relates to the optimal and efficient power technology.
• Continuously review the unit/ team's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Identify required resources, personnel and funding to achieve the unit/ function's strategy.
• Establish and maintain relationship with key internal and external stakeholder.

Operational:

• Co-ordinate complex site surveys to develop installation design plans, including preparation of power system device evaluation, protective device co-ordination and arc flash studies
• Supervise update of technical documentation and drawings pertaining to site upgrades.
• Supervise preparation of drawings on specific types of equipment and materials to be used in construction and equipment installation.
• Co-ordinate regular audit of M & E installations for BTS, BSC MGW and data centres.
• Produce and monitor a proactive planning and implementation cycle on all power and cooling systems (generators, amplifiers, air conditioners, stabilizers, station batteries, rectifiers etc.) at EMTS BTS/Transmission sites.
• Coordinate power systems and space Design/planning procedures, of all power, lighting, and cooling systems at EMTSMSC, BSC, BTS/Transmission sites.
• Ensure the optimal performance of all cooling and power systems on installations in all regions.
• Space management at all Data Centre and MGW locations.
• Coordinate OEM/vendors to ensure proper design and selection of all power sources and equipment at MSC, BSCBTS/Transmission sites:
  • A.C. power sources (PHCN, Generators, and alternative power sources e.g. Solar Power, Micro Turbines, LPG Generators)
  • D.C. power sources (Rectifiers, DC/DC converters and batteries)
  • Earthing systems, surge suppression and lightning protection systems
  • UPS systems
  • Air conditioning systems
  • Diesel tanks, water separators and fuel supply lines.
• Manage relationships with both local and international power system providers.
• Manage vendor performance and ensure agreed SLAs are achieved.
• Conduct continuous search for alternative, cost effective sources of power, e.g. gas-powered turbines, solar panels etc.
• Ensure spare power capacity is available for planned works and future installations on the network.
• Execute work programs and plans in line with agreed upon procedures and guidelines.
• Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinate's performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Mechanical and Electrical Engineering.
• Perform any other duties as assigned by the Chief Technical Officer

Educational Requirements

• First Degree or equivalent in Mechanical or Electrical Engineering   
• Postgraduate degree/relevant professional qualification
• Six (6) to Eight (8) years relevant work experience with at least one year in a managerial position.

Knowledge:

• Telecommunications & Mobile Network Standards & Specifications
• High Voltage Systems Engineering
• Technology Management
• Data Centre Management

Skills:

• Delegation/ Supervisory
• Problem Solving
• Professionalism/ Integrity
• Behaviour
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary        

• Coordination and management of network surveillance, incident, network fault and NOC front office operations

Principal Functions        

• Coordinate Level 1network support (Front Office activities) for the BSS, transmission, IP, Core CS/PS, VAS and Enterprise units
• Handle incident management-escalation, notification, follow-up, and updates
• Coordinates war room for incident resolution
• Takes ownership of follow-up and reporting of incidents according to categories and severity levels
• Responsible for communication during incidents and outages to all stakeholders
• Responsible for ensuring escalation processes are properly followed and optimised
• Ensure all expected reports from the various NOC FO units are prepared and sent as scheduled, including outage/incident reports
• Coordinate NOC FO communication with customers and other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) on network incidents
• Manage relationships with Managed Services NOC teams and ensure efficient service delivery
• Ensure updates of all vendor contacts, escalation matrices, customer contacts, enterprise records, collocation contacts, etc.
• Liaise with IT department on cross-functional issues, incidents, and escalations
• Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements        

• First Degree or equivalent in Electrical Engineering or a related course
• Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level

Knowledge:

• Network Availability and Capacity Management
• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools

Skills:

• Personal Effectiveness
• Problem Solving

Behavioral Competencies:

• Customer focused
• Driving and rewarding excellence
• Team working and collaboration
• Communicating with integrity

Technical Competencies:

• Vendor management
• Network Operations and Maintenance (M&E, Radio, VAS, Core, Transmission, IP)
• Network System Administration/Tools