Job Roles at iCentra

Job Purpose: 

• The Head of Business Development & Growth is responsible for driving revenue growth, expanding iCentra’s client base, and deepening relationships with strategic partners across Africa. This role will lead business development strategy, oversee go-to-market execution for B2B Solutions and B2C Learning, and ensure alignment with iCentra’s vision. 

Key Responsibilities: 

Business Development & Growth Strategy 

• Develop and execute iCentra’s growth strategy for Nigeria and Africa, aligned with global priorities. 
• Identify and pursue high-value opportunities across corporate, public sector, and international organizations. 
• Build and manage a strong business pipeline for both B2B Solutions and B2C Learning. 
• Conduct market research to identify new opportunities, customer needs, and industry trends. 

Client & Partner Engagement 

• Lead client acquisition efforts, negotiate and close deals with high-value accounts. 
• Cultivate long-term relationships with key decision-makers in corporate, government, and development sectors. 
• Drive strategic partnerships and alliances to support market expansion. 

Sales & Revenue Performance 

• Deliver consistent revenue growth in line with set sales targets. 
• Oversee account management processes to ensure high client satisfaction and repeat business. 
• Track, analyze, and report sales performance metrics. 

Team Leadership & Collaboration 

• Work closely with the Managers, B2B Solutions and Learning to execute growth plans. 
• Mentor and manage key account managers and business development executives. 
• Collaborate with global leadership to ensure synergies. 

Brand & Market Visibility 

• Represent iCentra at industry events, conferences, and thought-leadership platforms. 
• Collaborate with Marketing/Comms team to position iCentra as a leader in consulting, innovation, and learning. 

Requirements (Profile): 

• Education: Bachelor’s degree in Business, Marketing, Economics, or related fields (Master’s/MBA preferred). 

Experience: 

• Minimum 10 years in business development, sales, or strategy with at least 5 years in a senior management role. 
• Strong background in consulting, professional services, technology, or learning & development sectors. 
• Proven track record of delivering revenue growth and closing large accounts. 

Skills & Competencies: 

• Strategic thinker with strong execution ability. 
• Excellent negotiation and presentation skills. 
• Deep understanding of African markets and client needs. 
• Network with corporate, government, and donor agency stakeholders (a strong plus). 
• Leadership and people management experience. 

Key Performance Indicators (KPIs): 

• Revenue Growth – % increase in revenue from B2B Solutions and B2C Learning. 
• Client Acquisition – Number of new corporate/public sector accounts acquired. 
• Partnership Development – Number and quality of strategic partnerships secured. 
• Pipeline Health – Value and quality of opportunities in the pipeline. 
• Customer Retention & Satisfaction – Client repeat business and satisfaction ratings. 
• Team Development – Effectiveness of mentoring and collaboration with B2B/B2C managers. 
• Market Visibility – Speaking engagements, events, and brand positioning outcomes. 

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Job Purpose 

• The Head of IT & Innovation will lead iCentra’s technology and innovation agenda, driving both internal IT operations and external client-facing technology solutions. This role is responsible for ensuring robust IT infrastructure, data security, and digital transformation while fostering innovation to deliver competitive advantage and sustainable growth for the company. 

Key Responsibilities 

• Provide strategic leadership and oversight for IT operations, data security, and innovation initiatives. 
• Lead and manage both internal (support) and external (client-facing) technology functions. 
• Develop and implement IT & Innovation strategies aligned with iCentra’s business goals. 
• Ensure reliable and secure IT infrastructure, systems, and applications across the organization. 
• Drive client-facing technology solutions and digital transformation projects, ensuring high-quality delivery. 
• Identify, assess, and integrate emerging technologies to enhance competitiveness and efficiency. 
• Oversee compliance with relevant IT, data privacy, and cybersecurity regulations. 
• Build and mentor a high-performing IT & Innovation team. 
• Report to the CEO on technology strategy, risks, and performance metrics. 

Requirements 

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree preferred). 
• Minimum 10 years of progressive IT and innovation leadership experience, with at least 5 years in a senior management role. 
• Strong knowledge of IT infrastructure, cybersecurity, digital transformation, and emerging technologies. 
• Proven track record of managing IT operations and delivering technology-enabled business solutions. 
• Experience in both internal IT support and external client technology consulting. 
• Excellent leadership, communication, and stakeholder management skills. 
• Relevant certifications (e.g., PMP, ITIL, CISSP, CISM, TOGAF, Agile, or similar) are an advantage. 

Key Performance Indicators (KPIs) 

• System Uptime & Reliability: % uptime of internal IT systems and infrastructure. 
• Cybersecurity Compliance: Zero critical security breaches and full compliance with data privacy regulations. 
• Project Delivery: % of IT and client projects delivered on time, within scope, and budget. 
• Innovation Outcomes: Number of new technology initiatives or solutions implemented annually. 
• Client Satisfaction: % satisfaction rate for client-facing technology solutions. 
• Operational Efficiency: Reduction in IT downtime and service requests resolution time  
• Team Development: High-performing IT & Innovation team