Job Roles at Guinea Insurance Plc

Role Overview

• We are seeking a highly articulate, confident, and results-driven Customer Experience & Sales Engagement Executive to join our team. The ideal candidate will play a critical role in engaging prospects, nurturing leads, and converting interactions into measurable business outcomes.
• This role requires a unique blend of communication excellence, sales instinct, customer empathy, and data-driven thinking.

Key Responsibilities

• Engage prospects and convert interactions into qualified leads and sales
• Initiate and sustain meaningful conversations that guide prospects through the decision-making journey
• Capture, track, and manage leads effectively using CRM tools (e.g., Zoho CRM)
• Follow up consistently with prospects to drive conversions and close opportunities
• Maintain accurate and up-to-date records of all customer interactions and sales activities
• Analyze customer data to identify patterns, trends, and opportunities for improved engagement and conversion
• Collaborate with marketing and digital teams to improve lead generation and customer acquisition strategies
• Deliver exceptional customer experience across all touchpoints (physical and digital)
• Provide feedback to improve products, messaging, and customer journeys

Required Skills & Competencies

• Excellent verbal and written communication skills (clear, persuasive, and confident)
• Strong interpersonal skills with the ability to build rapport quickly
• Sales-driven mindset with proven ability to convert leads into customers
• High level of professionalism, confidence, and personal presentation
• Ability to think on your feet and handle objections effectively
• Strong follow-up discipline and attention to detail
• Basic data analysis skills (ability to interpret customer data and derive insights)
• Tech-savvy with the ability to quickly learn and use CRM systems and digital tools
• Strong organizational and multitasking skills

Technical Requirements

• Experience using CRM tools (Zoho CRM preferred) or similar platforms
• Proficiency in Microsoft Excel for basic data analysis
• Proficiency in Microsoft Powerpoint for presentations
• Familiarity with digital communication tools (Email (Preferrably M365 - Teams, Sharepoint, One Drive etc, WhatsApp, social platforms)

Experience & Qualifications

• Bachelor’s degree in any relevant field
• 2–4 years experience in customer experience, sales, or business development roles
• Experience in insurance, financial services, or FMCG is an advantage
• Proven track record of meeting or exceeding sales or engagement targets

What We’re Looking For

• A proactive, self-driven individual (Female) who takes ownership of results
• Someone who is energetic, persuasive, and comfortable interacting with diverse customers
• A fast learner who can adapt quickly to new tools, environments, and strategies
• A candidate who combines customer empathy with strong commercial awareness

Success Metrics (KPIs)

• Lead conversion rate
• Number of qualified leads generated
• Customer engagement quality
• CRM data accuracy and usage
• Contribution to revenue growth

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Job Overview;

To minimize risk of loss by defining and ensuring compliance with the approved risk management framework and processes for identification, controlling, managing and reporting operational, underwriting and claims, strategic and reputational risks across all businesses of the Guinea Insurance Plc.

Key Responsibilities;

• Establish framework, procedures and practices to ensure that operational, strategic and reputational risk is appropriately identified, measured, monitored and controlled
• Drive implementation of operational risk action plan approved by the board
• Oversees the implementation of operational risk approach and strategies that are aligned with the GIP’s vision, mission and corporate objectives
• Identifies specific business risks in light of strategy and business specific operational changes
• Determine and approve operational risk tolerance limits
• Formulate and ensure compliance with sensitive operational risk policies
• Develop strategies for mitigating all business and operational risk
• Oversee and ensure the integrity of operational risk assessment process across the business
• Provide direction and drive assimilation of Operational risk management culture across all levels and functions Company wide
• Establish risk mitigation and control processes
• Ensure quarterly surveys are carried out on all identified stakeholders
• Ensure timely regulatory renditions of reports
• Regularly estimate economic capital for strategic, reputational and operational risks
• Estimate and ensure stress testing on strategic and reputational risk
• Develop risk models for measuring strategic and reputational risk
• Establish and maintain effective BCM for business resilience in Guinea Insurance Plc

Requirements;

• First Degree in any discipline
• Relevant Masters degree preferably in Risk Management
• Minimum of 5 years post qualification experience in operational risk management within

financial services Industry, of which at least 2 must have been in the insurance sector.

• Recognized professional certification such as ACIIN, MIRM,CFA.CIS, CFA CRM, FRM, PRM
• Excellent communication and stakeholder management skills
• Advanced knowledge of operational, strategic and reputational risk measurement methodologies

Key Competencies

• Attention to detail
• Critical thinking
• Integrity and professionalism
• Ability to work independently and in a team
• Strong organizational and time management skills

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Job Summary

• We are seeking a detail-oriented and proactive ERM Executive to support the implementation and continuous improvement of the organization’s enterprise risk management framework. The successful candidate will play a key role in identifying, assessing, monitoring, and reporting risks that may impact business objectives.

Key Responsibilities

• Assist in the development and implementation of ERM frameworks, policies, and procedures
• Identify and assess risks across business units, including operational, financial, strategic, and compliance risks
• Monitor risk indicators and report on risk exposures and mitigation strategies
• Support risk workshops, assessments, and control reviews
• Maintain and update the organization’s risk register
• Collaborate with internal stakeholders to ensure effective risk management practices
• Prepare risk reports and dashboards for management and board-level review
• Ensure compliance with regulatory requirements and internal policies
• Support business continuity and crisis management planning

Requirements

• Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field
• 1-2 years of experience in risk management, internal audit, compliance, or related roles
• Knowledge of ERM frameworks (e.g., COSO, ISO 31000)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proficiency in Microsoft Office tools (especially Excel and PowerPoint)
• Professional certifications (e.g., CRM, FRM, PRM) are an added advantage