Customer Experience / Sales Engagement Executive at Guinea Insurance plc

Role Overview

• We are seeking a highly articulate, confident, and results-driven Customer Experience & Sales Engagement Executive to join our team. The ideal candidate will play a critical role in engaging prospects, nurturing leads, and converting interactions into measurable business outcomes.
• This role requires a unique blend of communication excellence, sales instinct, customer empathy, and data-driven thinking.

Key Responsibilities

• Engage prospects and convert interactions into qualified leads and sales
• Initiate and sustain meaningful conversations that guide prospects through the decision-making journey
• Capture, track, and manage leads effectively using CRM tools (e.g., Zoho CRM)
• Follow up consistently with prospects to drive conversions and close opportunities
• Maintain accurate and up-to-date records of all customer interactions and sales activities
• Analyze customer data to identify patterns, trends, and opportunities for improved engagement and conversion
• Collaborate with marketing and digital teams to improve lead generation and customer acquisition strategies
• Deliver exceptional customer experience across all touchpoints (physical and digital)
• Provide feedback to improve products, messaging, and customer journeys

Required Skills & Competencies

• Excellent verbal and written communication skills (clear, persuasive, and confident)
• Strong interpersonal skills with the ability to build rapport quickly
• Sales-driven mindset with proven ability to convert leads into customers
• High level of professionalism, confidence, and personal presentation
• Ability to think on your feet and handle objections effectively
• Strong follow-up discipline and attention to detail
• Basic data analysis skills (ability to interpret customer data and derive insights)
• Tech-savvy with the ability to quickly learn and use CRM systems and digital tools
• Strong organizational and multitasking skills

Technical Requirements

• Experience using CRM tools (Zoho CRM preferred) or similar platforms
• Proficiency in Microsoft Excel for basic data analysis
• Proficiency in Microsoft Powerpoint for presentations
• Familiarity with digital communication tools (Email (Preferrably M365 - Teams, Sharepoint, One Drive etc, WhatsApp, social platforms)

Experience & Qualifications

• Bachelor’s degree in any relevant field
• 2–4 years experience in customer experience, sales, or business development roles
• Experience in insurance, financial services, or FMCG is an advantage
• Proven track record of meeting or exceeding sales or engagement targets

What We’re Looking For

• A proactive, self-driven individual (Female) who takes ownership of results
• Someone who is energetic, persuasive, and comfortable interacting with diverse customers
• A fast learner who can adapt quickly to new tools, environments, and strategies
• A candidate who combines customer empathy with strong commercial awareness

Success Metrics (KPIs)

• Lead conversion rate
• Number of qualified leads generated
• Customer engagement quality
• CRM data accuracy and usage
• Contribution to revenue growth