Job Roles at Fadac Resources

JOB REQUIREMENT

• Sourcing supplies by preparing purchase orders for purchases of supplies to be made.
• Conducting price comparison from time to time to ensure we get the best deals, lowest pricing and promotions from suppliers.
• Overseeing the logistics of purchase requests by the company.
• Preparing pricelists at different margins and sending them to different organizations.
• Ensuring that prices and inventory on the website and the sales software are updated from time to time.
• Ensuring stock doesn’t run out before ordering from suppliers.
• Evaluating new brands and determine if the brands are in demand Onboarding new brands.
• Providing input to strategic decisions that affect the functional area of responsibility.
• Coming up with new innovative ideas technologically, statistically an in every other way that adds value to the role and the organization at large.
• Ensuring that promos on the website and sales software are constantly updated and reports are sent at intervals.
• Checking supply invoices to ensure it correlates with the items being supplied.
• Checking supplies to confirm the expiry dates are very far from the supply date, confirming that the right VAT value reflects on supply invoices and purchase orders are attached to the supply invoices.
• Submitting comprehensive and accurate weekly report that encompasses all purchase reports and projections.
• Prepare detailed reports on price comparisons and increases, stock movements and frequency of purchase.
• Evaluate new inventory to ensure it’s ready for shipment.
• Perform daily analysis to predict potential inventory problems.

JOB REQUIREMENT

•  Degree in accounting, business management, Finance or a similar field preferred.
• 3+ years of experience as a procurement officer or in a similar position.
• Ability to use Microsoft office (especially Excel), ERP and analyze data proficiently.
• Data analysis skill is an added advantage.
• Ability to pay great attention to details and strategic thinking skills
• Ability to multitask and prioritize effectively.
• Strong communication and negotiation skills.
• Good analytical and strategic thinking skills.
• Supervisory and management skills.
• Attention to detail.

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JOB DESCRIPTION

• Hire, train, supervise, and evaluate customer service representatives, providing performance feedback and guidance. Assist with staffing, scheduling, and performance evaluations.
• Directly address customer inquiries and complaints, resolving issues efficiently across all platforms
• Track and analyze key customer service metrics, identifying trends and areas for improvement. 
• Implement and maintain procedures to optimize customer service operations and enhance the customer experience. Develop and implement customer service policies, procedures, and standards.
• Develop and implement customer service objectives and goals, aligning them with overall business objectives. 
• Effectively communicate customer service policies and procedures to the team and other stakeholders.
• Ensure prompt and accurate communication with customers across all channels (in-person, email, phone, online).
• Foster positive relationships with customers by providing exceptional service and addressing their needs.
•  Monitor and analyze customer feedback, reviews, and surveys to identify areas for improvement.
• Stay informed about industry trends and competitor practices to improve customer service strategies. 
• Identify and resolve complex customer issues, escalating them to higher levels when necessary.
• Compile and analyze data to measure performance, reporting on department performance to upper management. Report on key performance indicators (KPIs) related to customer satisfaction and team efficiency.
• Lead, train, and motivate the customer service team to meet and exceed service expectations.
• Work closely with sales and inventory teams to ensure smooth order processing and delivery.

JOB REQUIREMENT

• BS degree in Business Administration or related field.
• A minimum of 4 years of proven experience in a customer service position and Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Ability to use Microsoft office (especially Excel), ERP and analyze data proficiently
• Excellent knowledge of management methods and techniques
• Proficiency in English, strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Excellent leadership and interpersonal skills, ability to think strategically and to lead.
• Advanced troubleshooting and multi-tasking skills
• Ability to pay great attention to details and strategic thinking skills

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Job Summary

• The Facility Manager is responsible for overseeing the maintenance, security, and functionality of all company facilities. This includes managing day-to-day operations, coordinating repairs and renovations, ensuring compliance with health and safety regulations, and optimizing facility usage for maximum efficiency and cost-effectiveness.

Job Responsibilities

• Oversee the maintenance and repair of buildings, equipment, and systems.
• Ensure compliance with health, safety, and environmental regulations.
• Manage service contracts and supervise third-party vendors (security, cleaning, HVAC, etc.).
• Develop and implement preventive maintenance schedules.
• Monitor facility budgets and manage cost-saving initiatives.
• Conduct regular facility inspections to identify issues and improvements.
• Coordinate office space planning and relocation projects.
• Maintain accurate records of maintenance activities and facility usage.
• Ensure optimal utility management (power, water, HVAC systems, etc.).
• Respond promptly to emergency situations or urgent issues as they arise.

Job Requirements

• Bachelor's degree in Facility Management, Engineering, Business Administration, or a related field.
• Minimum 5 years’ experience in facility or operations management.
• Strong knowledge of building systems (electrical, mechanical, plumbing).
• Excellent leadership, organizational, and communication skills.
• Proficiency in Microsoft Office and facility management software.
• Ability to manage budgets, contracts, and service-level agreements.
• Working knowledge of safety standards and building codes.
• Problem-solving mindset with attention to detail.