Job Opportunities at Walex Biz Nigeria Limited

Job Description

• Collect and document software requirements, proposals and design.
• Manage websites availability and subscriptions.
• Manage hosting and reseller platforms and client communications.
• Liaise between sales team, Tech team, and clients.
• Maintain customer relations, training and on-boarding.
• Manage tech-related office licenses, purchases and subscriptions.
• Document Service Level Agreements, Terms of Service and official information documents.
• Follow up on development time-frames and deadlines
• Manage all software repositories.
• Document daily reports.

Job Requirement

• OND, HND, or B.Sc in Computer Science or any related field.
• At least 1-2 year experience working in a tech firm
• Knowledge of Web hosting, WHM, WHMCS , hosting reseller platform & software development cycle is a MUST.
• Basic knowledge of programming is an added advantage.
• Excellent communication & time- management skills
• Great poise & appearance.
• Ability to work in a fast paced environment.
• Excellent documentation skills.
• Must be resident in Abuja

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The Job Description for this role include; 

• Welcome, register guests/clients and attend to them in a prompt and timely manner. 
• Log all registrations for the day into Microsoft Access for backup. 
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. 
• Ensures client’s/guest’s arrival to scheduled meetings. 
• Receive incoming communique and forward to their relevant departments. 
• Provide information to the public by answering, admitting procedure, regulation, and service inquiries, referring inquiries. 
• Follow up on scheduled meetings and inform the necessary attendees. 
• The Front desk staff must be extra vigilante, report suspicious movement. 
• Make a list of items needed in the unit that is needed in the working space. 
• Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit. 
• Ensure all persons required to be in the office are present on time. 
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs. 
• The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensure strict clock in and out. 

Job Requirement

Requirements for the role include; 

• Candidates should possess a Bachelor’s Degree or its equivalent role.
• Must be female.
• Must have 1-2years work experience in customer service or administrative roles.
• Must be confident, polite and good looking.
• Must be jovial and friendly.
• Must be a good team player.
• Knowledge of social media management is an added advantage
• Leadership skills with the ability to set and prioritize goals 
• Strong communication and presentation skills 
• Exceptional problem-solving and observational skills 
• Proficient in MS Office/ Working knowledge of IT