Job Opportunities at Tek Experts

Job Description

• Are you a natural problem solver? Do you love delivering great customer service? Do you have an interest in different technologies and IT? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction
• Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Act as the primary technical customer support contact, deliver technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Take, own and close the customer support requests as assigned, seeking support where required
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Fully document every query, including all resolution steps to ensure documentation best practices

Qualifications and Competences

• Degree in Computer Science/IT or related technical field.
• Minimum of 1 year technical support experience.
• Customer support experience A thorough knowledge of how to delight customers.
• Strong relationship management - A collaborative nature and act as a technical advisor to customers wishing to upgrade
• Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills.

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Job Description

• Are you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
• Due to expansion we are hiring Technical Trainers (Office 365, Azure, Dynamics) in our Lagos office
• The technical trainer is responsible for identifying and developing key Microsoft technical training courses for Tek Experts, as well as conduct delivery, as needed
• The Technical Trainer is the primary facilitator and designer of technical training programs and curriculums, both instructor-led (ILT) and on-line (eLearning), for employees on various Microsoft products and services
• This person is responsible for developing a wide variety of job skills training courses and supporting (tools usage skills, general work skills, product skills, etc…) and other technical courses as needed to build the Microsoft technical competency of key technical staff
• In addition, this person is responsible for identifying and developing cutting edge training courses for self-paced or instructor led training activities following a systematic training development model similar to ADDIE or SAM.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Proactively assess and identify training needs for multiple groups, as assigned.
• Coordinate/Facilitate Subject Matter Expert (SME) resources and working sessions to complete development projects on tight schedules to author, edit and update a variety of training products.
• Assist technical SMEs in providing course content
• Conduct necessary research to develop and revise labs, simulation exercises, and assessments to evaluate critical thinking skills and psychomotor skills of students within the classroom or laboratory environments, to determine if students are meeting learning and performance objectives.
• Interact with remote and local teams of product managers, engineers, application engineers and software developers to gather content and a working knowledge of software and hardware products.
• Communicate and collaborate with Coaches, Team Leads, Mentors and team members regarding training needs and initiatives
• Prepare conceptual graphics for print and online training.
• Plan, organize and design using a variety of instructional methods to ensure maximum delivery effectiveness, engaging interactive online training for distance learning.
• Develop training materials including lessons plans, instructor guides, student guides, short training videos, virtual labs, recorded webinars, and eLearning modules in support of multiple delivery modalities (instructor-led training, virtual training, self-paced training, etc…).
• Incorporate relevant tutorials, use cases, and digital storytelling into the courses to make the content engaging and “sticky”
• Coordinate packaging of placement of training products for access, localization and translation
• In case of external trainings - advise and coordinate the delivery of technical training courses
• Auditing and delivering technical product training (5%)
• Assist in designing and developing certification programs and certification tests

Qualifications and Competences

• At least 1 year experience in an Engineering Support Environment
• At least 4 years’ experience developing technical training for engineering support organizations
• At least 1 year experience training enterprise Microsoft products.
• Previous instructional design training experience is considered an advantage
• Microsoft Enterprise product experience is an advantage
• Excellent presentation and communication skills
• Strong Customer Service Focus
• Adult learning skills
• Capable of managing own time and workload
• Flexible and proactive
• Team player and collaboration focused
• Excellent written and oral English language skills
• Very good organizational and planning skills
• Analytical problem solving and troubleshooting skills.

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Start fulfilling your dreams

• If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Job Description

• Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of Office 365 Technical Support Engineers.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
  

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Qualifications and Competences

• Excellent Exchange, Outlook Skype for business, OneDrive and SharePoint product knowledge with effective trouble-shooting skills
• Knowledge of cloud computing technologies: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization
• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
• Passion for technology and learning
• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
• Be able to think out of the box

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us.
• That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
• We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.