Technical Trainer (Office 365, Azure, Dynamics) at Tek Experts

Job Description

• Are you looking for the best place to elevate your career in learning and development? Are you looking for an organization where your career can develop rapidly within a short time frame?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
• Due to expansion we are hiring Technical Trainers (Office 365, Azure, Dynamics) in our Lagos office
• The technical trainer is responsible for identifying and developing key Microsoft technical training courses for Tek Experts, as well as conduct delivery, as needed
• The Technical Trainer is the primary facilitator and designer of technical training programs and curriculums, both instructor-led (ILT) and on-line (eLearning), for employees on various Microsoft products and services
• This person is responsible for developing a wide variety of job skills training courses and supporting (tools usage skills, general work skills, product skills, etc…) and other technical courses as needed to build the Microsoft technical competency of key technical staff
• In addition, this person is responsible for identifying and developing cutting edge training courses for self-paced or instructor led training activities following a systematic training development model similar to ADDIE or SAM.

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Proactively assess and identify training needs for multiple groups, as assigned.
• Coordinate/Facilitate Subject Matter Expert (SME) resources and working sessions to complete development projects on tight schedules to author, edit and update a variety of training products.
• Assist technical SMEs in providing course content
• Conduct necessary research to develop and revise labs, simulation exercises, and assessments to evaluate critical thinking skills and psychomotor skills of students within the classroom or laboratory environments, to determine if students are meeting learning and performance objectives.
• Interact with remote and local teams of product managers, engineers, application engineers and software developers to gather content and a working knowledge of software and hardware products.
• Communicate and collaborate with Coaches, Team Leads, Mentors and team members regarding training needs and initiatives
• Prepare conceptual graphics for print and online training.
• Plan, organize and design using a variety of instructional methods to ensure maximum delivery effectiveness, engaging interactive online training for distance learning.
• Develop training materials including lessons plans, instructor guides, student guides, short training videos, virtual labs, recorded webinars, and eLearning modules in support of multiple delivery modalities (instructor-led training, virtual training, self-paced training, etc…).
• Incorporate relevant tutorials, use cases, and digital storytelling into the courses to make the content engaging and “sticky”
• Coordinate packaging of placement of training products for access, localization and translation
• In case of external trainings - advise and coordinate the delivery of technical training courses
• Auditing and delivering technical product training (5%)
• Assist in designing and developing certification programs and certification tests

Qualifications and Competences

• At least 1 year experience in an Engineering Support Environment
• At least 4 years’ experience developing technical training for engineering support organizations
• At least 1 year experience training enterprise Microsoft products.
• Previous instructional design training experience is considered an advantage
• Microsoft Enterprise product experience is an advantage
• Excellent presentation and communication skills
• Strong Customer Service Focus
• Adult learning skills
• Capable of managing own time and workload
• Flexible and proactive
• Team player and collaboration focused
• Excellent written and oral English language skills
• Very good organizational and planning skills
• Analytical problem solving and troubleshooting skills.