Job Opportunities at Sunrose Consulting Limited

Our client is a coaching and counseling company with affiliation with an international coaching organisation. The company’s goal is to help people and organisations to be their best through team coaching and leadership development. The company is now seeking to recruit an Administrative Officer.

Reporting to the Office Manager, you will provide administrative services and support to all departments of the Company by managing the services and processes that support the core business of the organisation. In addition, you will:

• Issue invoices and follow up on payments
• Answer and direct phone calls
• Organise and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Requirements

• B.Sc. or BA in Management, Business or Psychology or related field
• Minimum of 2 years’ administrative experience
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers
• Proficiency in MS Office (MS Excel, Powerpoint and Word)
• Excellent time management skills and the ability to prioritise work
• Attention to detail and problem solving skills
• Excellent interpersonal and communication skills
• Strong organisational skills with the ability to multi-task

go to method of application »

Our client is a reputable travel and tours agency with the approval of IATA, and a member of NANTA. Its operations are fully automated and fast. With over 20 Years of providing excellent Travel services to millions of Nigerians, the multi Award winning company is perfectly positioned to meet all its clients’ local and international travel and Visa needs. The Company is now seeking to recruit an experienced Ticketing & Reservation Officer.
Reporting to the Team Lead, Ticketing & Reservation, you will handle bookings/reservation and ticketing. You will efficiently handle customers and their requests/queries, achieve personal targets and contribute to the overall team revenue, sales and margin. Other responsibilities include:

• Modify or cancel of flight reservation.
• Be fully informed and stay abreast of all airlines rules, policies, regulations, procedures, international tariffs, and other industry requirements and accurately apply this information when making reservations or answering internal and external clients questions.
• Exceed clients’ expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternative fares to best meet the needs of the specific customer.
• Handle queries including re-issue and refunds in a timely manner.
• Accurately price air schedules and provide air quotes and recommendations.
• Establish and maintain strong relationships with clients and agents by handling their requests/queries and maintaining a full database.
• Produce and compile daily and weekly sales report in Microsoft Excel and Word
• Carry out all follow up procedures pertaining to customer travel i.e. reconfirmation of airline tickets, tour confirmation, booking/reservation etc.
• Deal with occurring travel problems, complaints or refunds.
• Sell other travel packages like insurance, protocol services, hotels, tours and transfers.
• Keep abreast of all the tour destinations and packages.
• Effectively use reservation systems (Amadeus, Galileo and Sabre) for bookings.
• Revalidation of customer’s PNR on approved GDS platform.
• Organise pocket friendly tours.

Degree holder, you must have a minimum of 3 years’ relevant experience. A good team player, with a good knowledge on the use of Amadeus, Sabre and Galileo, you must be resilient, patient and have good customer service skills. You must have demonstrable wide knowledge of the industry.