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Africa has millions of payments everyday day, but very few happen online. In Nigeria, just about 1% of transactions happen online. There are many barriers businesses have to face to accept payments online and that’s what Paystack is fixing.
We're making progress. We've simplified the previously difficult customer experience, reduced integration time...
Read more about this company
About the Customer Success Expert Role
- Customer Success Experts are the beating heart of Paystack.
- You’ll be the face of Paystack to all our merchants and their first point of call when they have a question or need help.
- More importantly, Customer Success Experts are the primary liaisons between Paystack and our top customers.
- This means that you’ll drive Paystack’s growth engine by building deep relationships with all our largest merchants, identify new business opportunities, and work to increase adoption of Paystack within your portfolio of companies.
- Customer Success Experts work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers.
- This is not yet another customer service role. Paystack is unique in that our Customer Success Experts are our primary representatives to our key merchants, with the greatest visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.
What You'll Be Doing
You will:
- serve as the primary relationship manager for Paystack’s key merchants
- represent Paystack at industry events, fairs, and demos
- respond to customer questions quickly via email, phone, and social media
- review Go Live requests to activate Paystack for new merchants
- update the Paystack Knowledge Base with answers to common questions
- highlight feature requests and bugs to the Product and Engineering teams
- act as a strong internal advocate of Paystack customers during company discussions
What it takes to succeed at this role
You:
- are an excellent writer and speaker, able to take complex ideas and explain them in plain language
- have an endless capacity for patience and calm, even when everyone around you is freaking out
- perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack, and able to help customers achieve their goals, even if they’re unable to articulate those goals
- embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
- appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
- are interested in learning all you can about how to provide world-class customer service
While this is NOT strictly required, it would be a plus if you:
- have previously worked at fast-growing internet startups
- have experience working with payments systems in Africa
- have previous experience in customer-facing roles
- have a background in software development
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Industry Analyst Role
- As the Industry Analyst, you’ll help Paystack merchants better understand the online payments landscape within their industry, and provide them with the insights they need to solve their toughest problems.
- Beyond our high-performing payments gateway, Paystack provides value to our merchants in multiple ways.
- One way is by helping them understand how technology and online payments can help them thrive in a fast-moving competitive landscape.
- Paystack is one of Nigeria’s largest payments gateways, processing between 15% to 20% of all online payments in Africa’s largest market, which gives us a wealth of insight into online payment trends in different sectors.
- You’ll dive into the data and share what you learn as deeply-researched reports, executive briefings, bite-sized explainers in video and audio, and one-on-one consulting sessions.
- To succeed in this role, you must possess a management consultant’s ability to gather and analyze data, and a digital marketer’s intuitive sense of how to distill insight into stories that resonate with various audiences.
- Knowledge is power, and as we prepare for a period of accelerated growth, we’re looking to you to give Paystack merchants a competitive edge by helping them understand how to better leverage online payments in their sector.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.
What You'll Be Doing
As the Industry Analyst, you will:
- own the editorial calendar of different types of analyses about payments trends in different industries. Formats will include quarterly reports, email briefs, and more
- provide one-on-one consultations to Paystack merchants about industry trends
- closely analyse Paystack’s transaction data and communicate what you learn in a compelling narrative
- research business sectors to understand major players, headwinds, the regulatory landscape and emerging opportunities
- coordinate closely with the key merchant relationship management and sales team to leverage your insight into new leads, or deeper relationships with existing merchants
- cultivate relationships with trade press in various sectors
- represent Paystack at trade shows and exhibitions
What it takes to succeed at this role
You:
- have 2+ years in role where you excelled at both qualitative and quantitative analyses (eg. management consulting or economic analyses)
- are an excellent writer and speaker, able to take complex ideas and explain them in plain language
- have outstanding analytical ability
- have experience with SQL
- genuinely enjoy hearing people’s stories, and have an instinctive ability to pick out the most interesting parts of that story and get other people excited about it
- have previous experience with fast-growing internet startups
While this is NOT strictly required, it would be a plus if you:
- are familiar with the payments landscape
- have graphic design ability and are familiar with design tools such as Sketch, Photoshop, or Illustrator
- are familiar with video and audio editing
- have experience in business journlism
- have strong relationships in trade press
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Product Operations Associate (Settlement and Risk Management) Role
- As a Product Operations Associate at Paystack, you’ll help define, operate and monitor the critical backend processes that allows Paystack deliver an industry-leading payments experience to merchants and customers.
- You’ll be responsible for designing executing operational processes around how we settle payouts to merchants, and how we protect the Paystack platform from bad actors.
- You’ll work closely with the Business, Engineering and Finance teams to establish seamless automated monitoring, data analysis, and reporting processes, and you’ll work closely with our Customer Success team to convert customer requests into usable data for enhancing the overall product experience.
To succeed in this role, you must be data driven with an eye for detail and the ability to see things through.
- You must be empathic enough to care about how your work affects our merchants, their customers, and the rest of the company.
- You must actively enjoy figuring out solutions where there is no playbook, thrive while working under minimal supervision, and adaptable enough to take on new functions as the need arises.
- We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help build a solid foundation upon which we can support some of the continent’s best-performing businesses.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Product Partnerships Lead.
What You'll Be Doing
As the Product Operations Associate for Settlement and Risk Management, you’ll:
- Manage the Daily Merchant Settlement processes, as well as detect and rectify any exceptions
- Conduct periodic audits of our merchants and internal processes to ensure we’re adhering to best practices and regulatory requirements
- Build and manage relationships and escalations to Processors and Acquirers for any risk-related issues
- Coordinate with internal teams to develop risk mitigation strategies for payment processing and merchant management
- Proactively gather and analyze large amounts of data, developing compelling, insightful recommendations that will drive risk mitigation
- Provide risk management expertise to scale product operations, feature launches and localization of our products across the continent
- Stay ahead of emerging regulatory changes and notify the team accordingly
- Train internal teams and key partners on risk mitigation initiatives
- Identify suspicious activity and manage the investigations until disposition
- Review reports and other investigative leads that identify potentially suspicious activity
- Investigate, review, and resolve anti-money laundering-related and economic sanction-related alerts
- Design and maintain a process for we report fraudulent activity to the appropriate regulatory authorities
What it takes to succeed in this role
You are:
- Keen to learn and innately curious about all parts of the business
- Process-driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
- Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly - verbally as well as in a written form.
- Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
- Compelling and persuasive when you find a solution you believe in. Able to work across teams without direct authority and win the day with numbers, letters, and passion
- Comfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the week
- Driven to innovate, rather than being limited by what is there or has already been done before
- You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
- You enjoy working in a metrics driven organization
- A strong problem solver with excellent written and verbal communication skills
- An individual with exceptional organisational skills with a high level of accuracy
- An individual with excellent Data Analysis skills
While this is NOT strictly required, it would be a plus if you:
- Have previously worked at fast growing internet startups
- Have previously worked in a fintech or payment company
Benefits
- Competitive salary
- Full medical coverage
- MacBook Pro
- Gym membership
- Housing assistance
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Product Partnerships Manager Role
- As the Product Partnerships Manager at Paystack, your primary responsibility is to execute strategic projects that involve partners such as local card schemes, acquiring and issuing banks, local regulating bodies and more.
- To succeed in this role, you must be a product-minded business development leader with excellent people management skills.
- You must be empathic enough to care about how your work affects our merchants, their customers, and the rest of the company.
- You must actively enjoy figuring out solutions where there is no playbook, thrive while working under minimal supervision, and adaptable enough to take on new functions as the need arises.
- We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help execute some of the most important payments product and business development initiatives in the company, on behalf of our portfolio of some of the performing businesses on the continent.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Product Partnerships Lead.
What You'll Be Doing
As the Product Partnerships Manager, you will:
- Execute strategic projects that involve partners such as local card schemes, acquiring and issuing banks, local regulating bodies and more
- Develop new partnerships to support additional payment methods on Paystack
- Support internal teams by serving as a payments domain expert and act as a liaison between Paystack and product partners
- Represent Paystack in high value negotiations as well as industry events
Required Skills
- You should have extensive experience in the payments space
- Proven background in negotiating deals
- Strong product instinct and ability to identify opportunities for Paystack to leverage partners’ existing and in-development products, as well as the ability to collaborate with internal teams to build world-class features for our users
- Strong collaboration and relationship building skills. Ability to influence senior stakeholders across organizations and borders.
- Ability to prioritize competing demands while working on complex problems
- Ability to manage multiple stakeholders and drive towards an optimal outcome
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Product Specialist Role
- As a Product Specialist, you'll be the first point of call for all for developers and merchants looking to integrate with and build awesome things on top Paystack.
- Together with the Customer Success team, you’ll drive Paystack’s growth engine by ensuring that businesses have a rock-solid integration, minimal downtime, and are making the most use of Paystack's product to accelerate their revenue growth.
- You'll work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers. You'll have significant visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.
What You'll Be Doing
You will:
- learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goals
- reply to inbound requests via email, Skype, phone calls, and Slack to solve client problems
- develop and maintain plugins
- manage Payslack, our Slack-based developer community
- collaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the product
- write and maintain developer documentation
What it takes to succeed at this role
You:
have a working knowledge of some of the languages and technologies we interact with most often:
- PHP
- JavaScript
- Wordpress
- Node.js
can communicate simply and clearly in speech and in writing with both technical and non-technical audiences
are super organized and have excellent time management skills
have an endless capacity for patience and calm, even when everyone else is freaking out
are interested in learning all you can about how to provide world-class customer service
While this is NOT strictly required, it would be a plus if you:
- have previously worked at fast-growing internet startups
- have experience working with payments systems in Africa
- have previous experience in customer-facing roles
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Sales Manager - Government & Banks Role
- As a Sales Manager, you’ll drive Paystack’s future growth engine by building relationships with prospective clients and turning them into happy Paystack users.
- You’ll handle the full sales cycle specifically for large corporates and banks.
- You will own the relationship and be the main point of contact with some of Paystack’s largest merchants, identify new business opportunities, and work to increase market share and adoption of Paystack within your target sectors.
- You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO.
- You have an understanding of the buyer journey and can lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner.
- You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.
- We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help generate a healthy pipeline of some of the best businesses of the continent.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Merchant Acquiring and Business Expansion.
What You'll Be Doing
As a Sales Manager (Corporates & Banks), you’ll:
- Own the full sales cycle from lead to close for large corporates and banks
- Own a named account list and develop outbound plans for creating, nurturing, winning and expanding business within your target sectors
- Build and maintain relationships with key executives and operational teams
What it takes to succeed at this role
- 3+ years of sales experience, preferably at a technology company, with a track record of top performance
- Able to understand complex technical requirements and craft solutions across multiple products
- Strong presentation skills, particularly for in-person meetings with multiple stakeholders
- Proven ability to lead complex negotiations
- Superior verbal and written communication skills
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology
While this is NOT strictly required, it would be a plus if you:
have previous experience in the banking, payments, or credit card industry
Benefits
- Competitive salary
- Full medical coverage
- MacBook Pro
- Housing assistance
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Sales Operations Manager Role
- As the Sales Operations Manager, you’ll be responsible for maintaining a world-class sales organization within Paystack.
- You’ll serve as a project manager and liaison between the Sales team, the Engineering team, and prospects and partners. Day to day, you’ll create an enabling environment within which the sales team can do superlative work, including all aspects of planning, tracking, coordination, and documentation. Finally, you’ll qualify inbound leads, escalate any issues with key merchants’ products, track the sales team’s performance, and generally serve as a resource for insights on how to drive sales growth.
- We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help generate a healthy pipeline of some of the best businesses of the continent.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Merchant Acquiring and Business Expansion.
What You'll Be Doing
As the Sales Operation Manager, you will:
- Qualify inbound leads and assign as appropriate
- Closely track next steps for leads, and ensure timely follow-ups and documentation
- Create and maintain the sales CRM
- Monitor recurring feature suggestions from the field and communicate them to the product team
- Perform validation prior to go-live and manage internal sign offs with product management
- Track sales performance and share reports with the team
- Liaise with responsible parties (internal/external) to ensure downtime incidents are resolved within the agreed time frames
- Provide client support
- Update operational manuals on products as required.
What it takes to succeed at this role
You are:
- Process-driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
- Experienced with Sales CRM software
- Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly - verbally as well as in a written form.
- Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
- Driven to innovate, rather than being limited by what is there or has already been done before
- You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
- You enjoy working in a metrics driven organization
- A strong problem solver with excellent written and verbal communication skills
- Have the appetite to jump headfirst into a fast-moving, fast-growing, mission-driven team that values creativity and output over effort
While this is NOT strictly required, it would be a plus if you:
have previous experience in the banking, payments, or credit card industry
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
go to method of application »
About the Finance Analyst Role
- As the Finance Analyst at Paystack, you’ll be responsible for daily reconciliation of transactions processed on Paystack, managing merchant receivables, and validation of bank statements and balances.
- Other responsibilities include monthly accounting entries for P&L, balance sheet, and cash flows.
- You should be well versed in reading and understanding financial statements.
- You’ll also be responsible for implementing and maintaining a system of internal controls that will ensure that company assets are adequately safeguarded and that all financial reporting is prepared in alignment with all financial policies and compliance requirements.
- We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you - as our second ever finance hire - to help build a solid foundation upon which we can support some of the continent’s best-performing businesses.
- And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
- This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Finance Lead.
What You'll Be Doing
As the Finance Analyst at Paystack, you will:
- Oversee cash management/reconciliation, financial reporting and balance sheet management.
- Ensure that policies and procedures (internal controls) are in place to provide reasonable assurance that the company assets are protected
- Ensure that company financial records, under responsibility, are maintained in compliance with company policies.
- Review monthly/quarterly account reconciliations and other documents to ensure compliance.
- Establish accounting operational strategies by working with engineering team, identifying requirement gaps, automating processes, and implementing updates to internal tools.
- Coordinate work relating to both internal and external audits in the periodic review of the company financial records.
What it takes to succeed in this role
- have accounting experience within a multinational business
- are highly proficient in MS Excel
- have fantastic written and spoken communication skills
- are able to work collaboratively across departmental functions
- have strong knowledge of internal controls and financial reporting
- have the appetite to jump headfirst into a fast-moving, fast-growing, mission-driven team that values creativity and output over effort
While this is NOT strictly required, it would be a plus if you:
- have previous experience in the banking, payments, or credit card industry
- have experience with Sage One or Xero Accounting
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
Method of Application
Use the link(s) below to apply on company website.
Application Deadline: 11:59 PM on May 27th
In your application:
- Please attach your CV / Resume
- Attach a Cover Letter - your cover letter should explain how your skills and experiences make you uniquely qualified to excel in this role.
- Answer the accompanying application questions - there'll be further instructions about how best to answer these questions on the application page
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