Product Specialist at Paystack

About the Product Specialist Role

• As a Product Specialist, you'll be the first point of call for all for developers and merchants looking to integrate with and build awesome things on top Paystack.
• Together with the Customer Success team, you’ll drive Paystack’s growth engine by ensuring that businesses have a rock-solid integration, minimal downtime, and are making the most use of Paystack's product to accelerate their revenue growth.
• You'll work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers. You'll have significant visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
• And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
• This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.

What You'll Be Doing

You will:

• learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goals
• reply to inbound requests via email, Skype, phone calls, and Slack to solve client problems
• develop and maintain plugins
• manage Payslack, our Slack-based developer community
• collaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the product
• write and maintain developer documentation

What it takes to succeed at this role

You:

have a working knowledge of some of the languages and technologies we interact with most often:

• PHP
• JavaScript
• Wordpress
• Node.js

can communicate simply and clearly in speech and in writing with both technical and non-technical audiences
are super organized and have excellent time management skills
have an endless capacity for patience and calm, even when everyone else is freaking out
are interested in learning all you can about how to provide world-class customer service

While this is NOT strictly required, it would be a plus if you:

• have previously worked at fast-growing internet startups
• have experience working with payments systems in Africa
• have previous experience in customer-facing roles

Benefits

• Competitive salary
• Housing assistance
• Full medical coverage
• MacBook Pro
• Gym membership
• Free lunch
• Smart, kind colleagues who’re invested in your growth