Job Opportunities at Moove

The Opportunity

We are looking for an Onboarding /Sales Executive who will manage all onboarding projects, tasks, and deliverables within our operations team and also be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in rendering quality service to increase the company’s growth and revenue.

What You’ll Be Doing

• Deliver 100% satisfaction, in-person support to our drivers.
• Walk drivers through onboarding and all of the tools to be successful
• Help brand the Moove name and get drivers excited
• Stay on top of Moove policies and procedures
• Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
• Welcome and greet customers delightfully.
• Accurately describe Moove’s product features and benefits to drivers.
• Ensure all onboarded drivers are transferred to the Moove Fleet account.
• Resolve driver related issues

What You will need for this position

• A Bachelor’s degree in any field.
• A minimum of 1-2 years of experience.
• Excellent communication skills.
• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.
• Must be customer service-centric.
• Must possess basic administration skills.
• Ability to work independently, with little or no supervision.
• Ability to work in a fast-paced environment.

Who You'll Be Working with:

Directly reporting to the City Fleet Manager and closely working with our Operations Team.

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What You’ll be Doing

• Handling cash collection at the office for all driver partner Walk-ins with arrears

• Engaging with Driver Partners to pay via digital channels to Moove account

• Minimising office Walk-ins and pushing DPs to pay digitally

• Working with other stakeholders (recovery team) in cases where cash payments are missed after multiple attempts

• Educating the DPs who have high cash collection to pay at alternate channels of collection in the city

• Daily crosscheck of ledger of cash received vs added to DP paid balance

• Depositing cash collected daily to the required channel

• Ensuring the DPs obey payment procedures as laid down by the company.

• Ensuring the DPs are prompt with payments.

What You will need for this position

• Degree in any discipline

• 1+ years experience with local cash collections companies/banks

• Experience with the transportation industry is an added advantage

• Candidates must possess great Microsoft office suite skills.

• Candidates must possess effective report writing skills.

• Candidates must be excellent in communication.

KPIs that will be measured after you start

• Cash arrears due vs cash collected %

• Bad debt % of the city due to cash arrears not collected via collections and through security deposit

• 100% cash deposit success to account

• Reducing recovery cases via cash collection in case of high arrear thresholds

• Overall collection % of the city

• Daily retention targets as % of return Walk-ins

Who You'll Be Working with:

Directly reporting to the City Fleet manager, and working closely with the recovery team. 

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The Opportunity

We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.

What You’ll be Doing

• Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)

• Enforcement (Immobilisation: Drivers Default and Non-compliance)

• Track Vehicles Daily Status

• Track vehicle maintenance and inspection needs

What You will need for this position  

• Degree in any discipline.

• 4-years experience in customer care/support risk and safety roles.

• Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)

• Proficient in the use of Microsoft Suites (Excel).

• Ability to manage people.

• The candidate must possess an eye for details.

KPIs that will be measured after you start  

• Contact to drivers in case of the critical alerts

• Weekly accident rate

• Weekly apprehension rate.

• Loss of asset

• Weekly issues resolution rate

• Drivers compliance and enforcement

Who You'll Be Working with:

Directly reporting to our City Manager and closely working with our Operations Unit.