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Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
The Opportunity
We are looking for a Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.
What You’ll be Doing
Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
Enforcement (Immobilisation: Drivers Default and Non-compliance)
Track Vehicles Daily Status
Track vehicle maintenance and inspection needs
What You will need for this position
Degree in any discipline.
4-years experience in customer care/support risk and safety roles.
Experience in a customer-centric industry is an added advantage.(e.g. Logistics and Transportation)
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.
KPIs that will be measured after you start
Contact to drivers in case of the critical alerts
Weekly accident rate
Weekly apprehension rate.
Loss of asset
Weekly issues resolution rate
Drivers compliance and enforcement
Who You'll Be Working with:
Directly reporting to our City Manager and closely working with our Operations Unit.
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