Job Opportunities at Mathills Services Limited

Position Overview

The Sales Manager will be responsible for leading a team of sales representatives and driving the company’s sales effort to achieve revenue targets. You will develop and implement sales strategies, monitor sales performance and provide guidance and support to your team to ensure their success. This role requires strong leadersip skills, a result oriented mind set, and the ability to build and maintain relationships with customers and key stakeholders.

KEY RESPONSIBILITIES

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.
• Oversee the promotion of property sales on advertisement media and listing services
• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to company management on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network

QUALIFICATIONS AND SKILLS

• Education: Bachelor’s degree in Business Adminisatration, Marketing or a related field. Additional certifications or training in sales  and management are advantageous
• Experience: A minimum of 3 years of experience in sales, preferably in a managerial or team leadership role. Experience in B2B or B2C sales is desirable.
• Sales Expertise: Strong understanding of sales technique, strategies, and best practices. Knowledge of the sales process, including prospecing, lead generation, negotiation and closing deals.
• Result -Orientation: Proven track record of meeting or exceeding sales targets and driving revenue growth. Ability to analyze data and metrics to identify areas for improvement and take appropriate actions.
• Relationship-Building: Excellent interpersonal and relationship-building skills. Ability to establish repport and credibility with customers , stakeholders and team members.
• Communication Skills: Strong verbal and written communcation skills. Ability to deliver effective sales presentation and proposals. Active listening skills and the ability to understand customer needs and tailor solutions accordingly.

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KEY RESPONSIBILITIES

We seek a hotel general manager who can deliver or is willing to learn how to deliver on the following:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Ensures compliance with all Hotel policies, standards, and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs).
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic, and obtainable goals to guide operation and performance.

EDUCATION AND WORK EXPERIENCE:

• Minimum of 5 years’ experience in the hospitality industry with significant luxury and international experience, and at least 5 years’ experience as Hotel General Manager.
• Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major.
• Other hospitality certifications are an added advantage

REQUIREMENTS:

• Knowledgeable in hospitality standards.
• Attention to details and procedures.
• Ability to liaise and communicate with clients directly.
• Familiar with hotelman software or any other hotel software
• Excellent negotiation skills.
• Excellent verbal and written communication skills
• Excellent customer service with a client focus
• Effective corporate leadership and team management
•  Proficiency in Microsoft office suites (Word, Excel, and Power point).