Job Openings at uLesson

Reports To: The Vice President, Learning Hardware

Overall Function

• We are looking for a talented individual who is passionate about media, technology, education, and the African continent, to join our team.
• The successful candidate will lead and manage the technical team towards delivering excellent after sale customer service through device repairs and components ordering.

Key Responsibilities

• Lead the After Sales Service team in delivery device repairs and procurement of component parts.
• Deliver a profitable after sales service by considering and utilizing all possible revenue streams in the market.
• Support improvements in product quality through the interface between Consumers / Marketing / Manufacturing and Suppliers and take corrective measures to ensure consistent delivery of product quality and customer satisfaction.
• Manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
• Ensure excellent customer service delivery at the Customer Care Centre at all times.
• Ensure appropriate repair consistent with warranty requirements.
• Ensure accurate and sufficient inventory of spare parts.
• Source competitive bids on tools, equipment and supplies for cost efficiency.
• Supervise the team to ensure that customer inconveniences, complaints and misunderstandings are promptly handled.

Qualifications and Skills

• Must possess at least a Bachelor’s Degree in Engineering (Mechanical or Electrical/Electronic).
• Must possess strong technical experience with proven successful track record in mobile and tablet device repairs (minimum of 4 years)
• Must possess strong leadership skills to supervise, guide and engage junior team members.
• Must be able to display ability to ensure customer service delivery timeline within 72 hours of received order.
• Strong analytical skills
• Strong accounting skills
• Strong project management and execution skills.
• Excellent written and verbal communication skills
• Ability to work well within teams and thrive in a fast-paced environment.

Compensation
Salary is competitive.

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Direct Report: VP, Distribution and Marketing
Indirect Report: Chief Executive Officer

Overall Function

• We are looking for a talented individual who is passionate about media, technology, education, and the African continent, to join our team.
• The Growth Manager will be responsible for the development and execution of uLesson’s growth plan for customer acquisition and retention and upsell the Company’s products.

Key Responsibilities

• Develop a comprehensive marketing and communications strategy that measures performance while aligning with the Company’s overall strategy and vision
• Develop and execute creative marketing and communication strategies, plans and approaches for market penetration and positioning in a bid to attract partners, investors and increase sales conversions.
• Manage the Marketing & Communications budget and ensure strategy milestones are achieved on time and within budget.
• Develop and execute strategy through integrated campaign and measuring performance;
• Design and implement vigorous media experimentation approach for app optimization and landing page optimization to boost ROI;
• Develop, test, reiterate, and optimize growth through acquisition, targeting, and product optimizations across channels;
• Continuously work on new or revised ideas for experimentation to enable optimization and acquisition growth.
• Manage media partnerships from end-to-end to drive quantifiable growth;
• Provide in-depth progress and achievement reports
• Support other marketing tasks assigned by VP, Distribution and Marketing.

Qualification and Skills

• Bachelor's Degree in Business Administration, Marketing, Data Science or any other relevant field;
• Minimum of 4 years’ experience in acquisition marketing experience, preferably growing a significant mobile customer base leveraging experimentation;
• Must have comprehensive knowledge and experience in revenue generation, budget performance, marketing concepts in the achievement of strategics goals;
• Must have comprehensive knowledge of digital marketing strategies
• Brand communication to translate company vision effectively and attract partners.
• Experience using analytical and reporting tools (i.e. Google Analytics).
• Good knowledge of Search Engine Optimization and Content Management
• Proven experiences executing data-driven decisions.
• In-depth knowledge of social media platforms, online engagement and analytics.
• Proven marketing management experience
• Must possess Implementation oriented mindset to achieve high performance and achievement.
• Proven experience launching promotional initiatives (i.e. online campaigns, brand ambassadors/partnerships, events, etc.);
• Strong analytical and strategic thinking skills.
• Must possess strong leadership skills to supervise, guide and engage junior team members.
• Excellent written and verbal communication skills
• Ability to work well within teams and thrive in a fast-paced environment.
• Ability to work well within teams and thrive in a fast-paced environment.

Compensation
Salary is competitive (N500,000 - N900,000).

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Location: Port Harcourt, Rivers
Reports to: Vice President, Distribution and Marketing

Overall Function

• We are looking for talented individuals who are passionate about media, technology, education, and the African continent, to join our team.
• The successful candidate will be responsible for building, managing and leading high performing B2B sales teams to sell uLesson in assigned region(s).
• You will be responsible for strategy development and execution, sales team performance and overall growth of the region.

Key Responsibilities
Includes but not limited to the folliwing:

• Build, lead and manage high performing sales teams;
• Drive adoption and penetration within territories in assigned region
• Provide customer feedback and advice to Product, Content and Marketing teams;
• Participate in regional strategy development and lead execution to meet regional sales targets;
• Ensure the delivery of targets through individual recognition, performance review, people management, and reward;
• Actively seek out new sales opportunities through cold calling, networking, and referral-based strategies;
• Manage relationships with Educators, Parents, Learners, and Retailers in the territory defined and agreed upon by the company;
• Develop field sales action plans to facilitate the implementation of the regional sales programs;
• Organizing training and retraining of sales agents;
• Present the highest level of professionalism and passion through presentations, marketing materials/events, quotes & proposals;
• Compiling and presenting sales reports;
• Perform other duties as may be required.

Qualification and Skills

• Minimum of a Bachelor’s Degree in Science, Technology or Engineering (achievement of First / Second Class Upper in the aforementioned courses will be highly considered)
• Minimum of 8 years’ sales experience in the tech/software, education, insurance or FMCG industry.
• Experiencing building and leading sales teams is non-negotiable
• Ability to communicate in English and at least 1 local language.
• Strong interpersonal skills, empathy, and ability to communicate with learners, parents, and other stakeholders.
• Good understanding of computers and mobile device specifications and, operating systems
• Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Excellent presentation skills in both large and small groups.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work in a fast-paced start-up environment
• Ability to work well within teams and thrive in a fast-paced environment.

Compensation
Salary is competitive (N600,000 - N1,000,000 monthly).