Job Openings at TradeDepot

Job Summary:

TradeDepot is seeking a highly motivated and results-oriented Customer Acquisition Specialist to focus on acquiring and onboarding convenience stores for Special Projects in Nigeria. The successful candidate will possess a deep understanding of the retail universe, exceptional communication skills, and a proven track record of driving customer acquisition in a B2B environment. This role requires an individual who is self-driven and thrives in a dynamic and fast-paced environment.

You will be responsible for:

• Market Research: Conduct comprehensive market research to identify potential customer prospects and gain insights into market trends, competition, and opportunities.
• Lead Generation: Develop and manage a robust pipeline of potential customer leads using various methods, including online research, cold calling, email outreach, and networking.
• Customer Acquisition: Implement strategies to acquire new customers, effectively communicating the value proposition and benefits of the Special Project.
• Relationship Building: Cultivate and maintain strong relationships with store owners and decision-makers, ensuring top-notch customer service and addressing their specific needs.
• Product Expertise: Develop an in-depth understanding of TradeDepot and Brands’ products and services, effectively conveying how they can add value to store owners.
• Onboarding: Guide store owners through the onboarding process, ensuring a seamless transition onto the TradeDepot platform.
• Targets and Reporting: Set ambitious acquisition targets and consistently track progress, challenges, and opportunities, providing regular reports to the management team.
• Feedback Loop: Gather valuable feedback from store owners and relay it internally to contribute to the continuous improvement of Project offerings and services.

Qualifications:

• Minimum of 2 years of experience in a similar role.
• Proven track record of successfully acquiring B2B customers, ideally in the convenience store or retail sector.
• SME sales experience in a commercial, merchant or microfinance bank is a plus
• Experience in developing and optimizing customer onboarding processes.
• Bachelor's degree in business, marketing, or a related field (preferred).
• In-depth knowledge of the Nigerian convenience store market and distribution channels.
• Outstanding communication, negotiation, and interpersonal skills.
• Self-motivated and capable of working independently with minimal supervision.
• Goal-oriented with a history of meeting or surpassing sales targets.
• Adaptability in a fast-paced and evolving work environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel within Nigeria as required.
• Fluency in English and familiarity with local languages is a plus.

What's on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career
• Work alongside & learn from best in class talent

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Summary:

• Your duties would be to take ownership of your account - including conducting retailer profiling and assessment, collection of KYC, verification and due diligence required before recommending them to receive credit.
• You will be in charge of everything to do with managing borrowers and making sure that your portfolio is of the highest quality, including performing collections and recovery activities, making sure that these are done on time and in full.
• You will be responsible for delivering on all metrics associated with their portfolio, and must be able to take supervision from the leadership team, while also collaborating with other portfolio manager agents.

Responsibilities:

• Perform activities to convert borrowers from existing retailer audience, including field visits and phone calls.
• Gain thorough understanding of the loan product and the company’s operational processes, and communicate these to potential and existing borrowers.
• Build and maintain a high-quality portfolio of borrowers according to targets communicated by the supervisor on a weekly basis.
• Be accountable for borrowers in your portfolio and ensure they are able to borrow and repay their loans on time and in full.
• Be responsible for the success of your individual portfolio, including knowing how much capital to deploy to where, for how long, and where to get the best return.
• Leverage data and insights provided by the company and team leads on the best areas to focus on.
• Daily, weekly, monthly reporting to team leads and supervisors.
• Be responsible for collections and recovery of outstanding loans, according to the company’s collections/recovery policy
• Comply with all instructions and targets set by team lead, supervisor, and managers
• Use technology tools and apps provided by the company to onboard and manage borrowers in your portfolio
• Alert supervisors and team leads to bad borrower behaviour, signs of default in one’s portfolio
• Adhere to TradeDepot’s Equal Opportunities policy in all activities and to actively promote equality of opportunity wherever possible
• Undertake such other duties as may be reasonably expected

Requirements:

• University degree, Polytechnic, or equivalent.
• Previous experience working as a loan origination/collections officer and has sound understanding of portfolio management and credit risk.
• Familiarity with retailer audiences and SME/Micro SME lending is a bonus.
• Must have experience using smartphones, and be familiar with mobile app usage.
• Prior experience in loan management, portfolio management, or other credit risk function.
• Excellent problem solving, interpersonal, and time management skills.
• Ability to work strategically, while staying within the guidelines prescribed for the job role.

What's on Offer?

• Attractive Salary & Benefits
• Strong opportunities to progress your career
• Work alongside & learn from best in class talent