Job Openings at the Concept Group

Duties & Responsibilities

• Objectively review the organization's business processes
• Evaluate the efficacy of risk management processes in place.
• Make recommendations on how to improve internal controls. Identify loopholes and recommend risk-mitigating measures.
• Review of petty cash.
• Protect against fraud and theft of the organization's assets.
• Call-over of postings by the collections team to assess correctness, promptness and completeness.
• Call-over of ledger postings by the Accounts department to ensure correctness and adherence to accounting principles and guidelines.
• Periodic risk assessment of internal processes in order to identify loopholes and proffering appropriate solutions.
• Conduct investigations into identified and reported cases as required.
• Ensure and monitor compliance with internal and regulatory policies.
• Anticipate emerging risks through data and regular assessments.
• Other relevant roles as ordered by the Head of the department and senior officers in the department.
• Carry out internal control tasks as assigned by the manager.

Qualifications / Requirements

• University Degree in Accounting or Finance.
• ICAN/ACCA certification (or in view).
• 2 - 3 years work experience.
• Preferbly a male for gender balance
• Proven work experience as Internal Auditor/control officer.
• Advanced computer skills on MS Office, accounting software and databases

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Job Summary

• The Technical Support Officer will be the first point of contact for resolving all FCS-related matters which include onboarding of new clients, resolving communication issues between hardware and software, configuring hardware, and carrying out performance analysis to determine unit/client success rate.
• Work with the Research & Development, Implementation, and Recovery & control teams in resolving more technically advanced client issues.
• Immediate support via email, phone call, chat applications, desktop connection software like TeamViewer and other relevant applications will also be required.

Duties & Responsibilities

• Diagnose, troubleshoot, and identify solutions to resolve software and hardware issues
• Work closely with the Research & Development Techincal support officer to optimize client satisfaction
• Account setup, onboarding for new FCS clients
• Communication of updates and training clients on the solution features
• Guide clients on the usage of platform features with the use of written instructions and technical manuals.
• Communicate with client properly to quickly understand source of problem
• Resolve issues and provide accurate feedback to clients within agreed time limits
• Guide clients in resolving technical issues through a series of actions either via phone, email or chat
• Properly escalate unresolved issues to appropriate internal teams (e.g. Research & development, implementation etc.)
• Provide support to implementation engineers on the field based on diagnosis done to ensure seamless resolution of hardware issues
• Work closely with Research & Development, Recovery & Control, Implementation, Customer Support teams to optimize operations
• Refer to internal documentation to provide accurate technical solutions
• Ensure all issues are properly logged as well as prioritize and manage several technical issues open at one time
• Follow up with clients to ensure their platform interfaces are fully functional after troubleshooting
• Prepare and share FCS theft analysis report periodically with clients and internal teams
• Prepare other reports like healtcheck reports, unit/client success rate report etc. for internals teams and clients accurately and on time
• Document technical knowledge and client preferences in the form of notes and manuals
• Maintain cordial relationships with clients

Job Requirements

• Candidates should possess a B.Sc. in Electrical Electronics Engineering, IT, Computer Engineering, or any relevant field.
• Minimum of 1 year and above experience with a Technical support background.
• Interest in analyzing data to draw insights and problem-solving to ensure client satisfaction.
• Good understanding of electronics, computers systems and software platforms.

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Job Summary

• The Transformation Officer inspires innovation while reviewing logistics for significant changes.
• The officer will advocate for customer needs, restructure the internal business framework and help with internal company politics at the same time collaborating with employees and addressing the concerns of all stakeholders.

Duties & Responsibilities

• Assess the company’s many different projects from the products down to the daily administrative activities to make sure they align with the company’s goals.
• Analyze the success of products, projects, and activities.
• Manage economic and financial viability of the company by using management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.
• Discover ways to increase revenue by eliminating wasteful practices and expediting product delivery.
• Lead and support management in application and implementation of new policies and procedures.
• Develop new business opportunities by leveraging contacts, pursuing new product development, and improving project efficiency.
• Translate the strategic direction and business objectives into holistic change management strategies.
• Articulate the company’s mission in a clear and concise way that can speak to customers and employees at all levels.
• Create actionable goals that make it possible to turn that mission into tangible results.
• Assess trends and technology that hinder/boost the transformation, identify processes that need to be changed and re-design processes that support transformation.
• Drive fundamental changes in the value proposition/way services are delivered and the market served.
• Strike the right balance between carrot and stick, between short-term improvement and long-term value, and between making sure line managers themselves take responsibility for change and personally ensuring they deliver results quickly and with suitably high ambition.
• Lead multiple projects and support project managers in the design and implementation phases.
• Confirms deliverables, resource needs, and work plans on new assignments.

Key Performance Indicators:

• Ability to drive growth and change within the business
• Process Optimization, Automation and Digitalization- Effective Project Management
• Effective Vendor Selection and Management
• Completion time of all projects handled.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 4 - 6 years work experience.

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Description

• Manages the Group’s Performance Management System to design, develop, implement, monitor and measure performance within the Group. Advises Senior Management on the policies and procedures necessary to advance individual performance in alignment with the business objectives of the Company.
• He/she will ensure each unit has a job profile, and develop initiatives across all sales and non-sales channels aimed at cost reduction and profit maximization for the company.

Responsibilities

• Responsible for the development and implementation of performance metrics to improve business operational efficiency
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Provide documentation for identified problems, definitions, and procedures for solving them
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Appraise and recommend improvements to current business programs
• Propose new techniques and technologies to actualize business goals
• Undertake research and collect data to better analyze outcomes
• Responsible for developing business presentations for management as needed
• Preparation of all Management reports and discussing same with Management
• Regularly monitor business performance and generate performance reports to management
• Develop, revise, and enforce business policies and procedures as needed.

Qualifications / Requirements

• Minimum a B.Sc. Human Resources, Industrial Relations, Advertising, Marketing, Business, Statistics, or Economics or any relevant field
• The ideal candidate is expected to have 2 years of experience in data analysis. Professional certificates in data analysis will give an edge to interested candidates.
• They must also understand business metric performance and target setting.

Research skills:

• It is crucial that they have the needed skills to undertake research and collect data to identify future trends based on past performance. This is a major part of their responsibility and is essential for influencing business decision-making.