Job Openings at Stanbic IBTC

Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers. Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.

Qualifications

• First degree in any field.
• Minimum of 5 - 7 years’ experience Iin Commercial banking and Business banking
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies

• Taking Action
• Meeting Timescales
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies

• Customer Understanding
• Product Knowledge
• Customer Acceptance and Review
• Client Retention
• Product Related Systems

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To establish and manage constructive relationships with suppliers. To negotiate and agree on contracts with suppliers that align with the needs of the business and manage these contracts through their lifecycle. To ensure valuable input in contracting and renewals in terms of applicable clauses, SLA metrics, penal clauses, escalation matrix and related regulatory clauses. To manage supplier performance to ensure they deliver good value for money. To develop and maintain a supplier policy and standards. To develop and maintain a supporting Supplier and Contract Database. Regularly collaborate with the Group vendor management and procurement team for prompt actions on contract renewals and zero expired contracts.

• Increase in the number of suppliers meeting the targets within the contract.
• Reduction in the number of breaches of contractual targets.
• Collaborate with the IT Service monitoring team (PACC/SRE) to track and resolve service-related issues.
• Timely provision of required audit/assessment documentation for IT third parties.
• Effective coordination with internal teams and suppliers to gather audit required data.
• Clear ownership and awareness of supplier and contractual issues.
• To ensure that availability of services is not compromised by supplier performance

Qualifications

• BSc In Computer Science, Information Technology or related field.
• Relevant Professional certification can be an added advantage.

Experience:

• 2-4years experience in vendor management
• Experience or additional exposure in financial management will be an added advantage.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Examining Information
• Following Procedures

Technical Competencies:

• Business Continuity and Disaster Recovery Planning
• Business Process Improvement
• Data Analysis
• Data Integrity
• Documenting

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A Relationship Manager is accountable for a portfolio of Commercial Banking Clients. Commercial Banking Segment is for Companies who carry out a turnover of at least N2billion for Tier 2 and at Least N5bn Turnover annually for Tier 1. It is expected that the RM integrates and coordinates all Stanbic IBTC and Standard Bank Group products, services and resources in order to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

Qualifications

• First degree in any field
• Minimum of Relationship management experience of at least 1-2 years in Corporate Banking
• Minimum of Relationship management experience of at least 1-2 years in Finance
• Minimum of Relationship management experience of at least 7-10 years in a commercial Bank
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships

 Behavioural Competencies

• Generating Ideas
• Examining Information
• Thinking Positively
• Taking Action
• Seizing Opportunities

Technical Competencies

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Customer Acceptance and Review
• Product Related Systems