Job Openings at SIMS Nigeria Limited

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
• You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with product knowledge and company policies.

Qualifications

• Minimum of a 2nd class HND/B.Sc./BA degree in any discipline
• Minimum of 2 years proven experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software, Microsoft Office Suite

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Job Description

• This role involves overseeing and coordinating the daily warehousing activities.

Core Responsibilities

• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employee’s performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Confer and coordinate activities with other departments.

Required Experience / Qualifications / Skills

• First Degree in Social Sciences or related discipline
• Highly effective supervisory skills and techniques
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analyze data
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations
• Strong organizational and time management skills.

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Job Description

• The ideal candidate must be responsible for delivering a transformational retail customer experience, building our brand one customer at a time and ultimately driving our business through sales.

Core Responsibilities

• Responsible to effectively manage irate customers in the discharge of duties
• Responsible for selling products to customers in the showroom
• Responsible for solving complaints resulting from goods purchased
• Responsible for meeting sales targets
• Responsible for adherence to standard operating procedure in the discharge of duties

Required Experience/Qualifications/skills

• Minimum of a 2nd class HND/B.Sc./BA degree in any discipline.
• 0 – 3 years work experience (Previous Retail Sales experience will be an advantage
• Team player
• Must demonstrate exceptional selling skills
• Excellent communication & interpersonal skills
• Must demonstrate strong commitment to service and genuine curiosity and interest in people.