Job Openings at RoVedana

Details:

Organizational responsibilities:

• Ensuring client satisfaction across all Rovedana’s product or service
• Understanding the needs and requirements of the customer, and moving to meet those needs proactively
• Directing and controlling the fulfillment of orders, fielding customer inquiries and resolving customer complaints
• Planning, executing and finalizing projects according to deadlines and budgets
• To actively contribute to the growth of existing clients and the generation of new business with measurable outcome
• Managing team of  Client Service Managers
• Training and development of Client Service team in terms of technical knowledge and corporate etiquettes
• Provide guidance and support to team
• Work allocation and streamlining business operations to optimize usage of business resources
• Monitor and evaluate Client Service team
• Take part in the policy formulation of the company, especially as it affects the area of service delivery
• Solely in charge of delivery service planning but subject to evaluation and approval
• Ensure that policies and plans formulated are in line with the organization’s goals
• Ensure that policies formulated are fully implemented to achieve policy objectives
• Assist in hiring and training the members of the service delivery team
• Educate the members of the service delivery team on new policy plans and implication on service delivery
• Assess the individual and collective performance of the team members
• Recommend team members for reward, which could be praise, financial, or material incentive or promotion
• Organize and head meetings with the service delivery team
• Prepare periodic reports and present such reports to the senior management
• Make recommendations for policy or technological change
• Collate data and information on client satisfaction, inquiry, and complaint
• Develop new strategies to maintain or improve on the quality of service delivery
• Develop strategies to increase profit and minimize cost incurred on servicedelivery
• Carry out research regularly and attend seminars to learn improved servicedelivery procedures and processes.

QUALIFICATIONS

• Operational Capability with exposure to management consulting in 3 years
• Good leadership skills
• Excellent interpersonal and communication skills
• Good problem-solving and analytical skills
• Detail oriented and diligent
• Entrepreneurial by nature with a strong sense of ownership
• Excellent knowledge of Google Docs

go to method of application »

Organizational Responsibilities

• Headhunt and poach best fit for both internal and external clients.
• Establish and maintain effective relationships with relevant professional institutions and other organizations for effective recruitment in the medium and long term period.
• Manage placement project with our partners
• Based on the relationships with professional bodies, develops mutual appropriate knowledge and plans projects which enable the attraction and retention of key professionals
• Evaluate the quality of recruitment, our process and propose improvements.

Functional Responsibilities:

• Source for job opportunities for candidates from companies and through established channels.
• Implement the end-to-end selection process always ensuring the quality of the process.
• Manage the communication with candidates for the purposes of recruitment and provide all necessary documents and information for the accurate and comprehensive understanding of the Organization’s values and other information.
• Proper maintenance and update of the HR Software with the relevant candidate information

Qualifications

• Few years doing fantastic things in Recruitment.
• You must have hired across multiple industries and roles.