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One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.
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About One Acre Fund
Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 per cent more food after working with One Acre Fund.
To learn more about our work, take a look at our Why Work Here blog for more information.
About the Role
You will manage the employee lifecycle and data for staff throughout their tenure at One Acre Fund. You will take care of One Acre Fund's greatest asset — its people — by providing equitable, inclusive, and customer-centric HR services. You will be a point for staff questions and data support and support other Global HR team improvements towards increasing staff satisfaction and team efficiency. You will report to the Staff Care Lead and be a part of making One Acre Fund an employer of choice in international development.
Responsibilities
- Provide HR administrative support to staff from beginning to end of service
- Manage staff data on our HR Information System
- Manage staff email accounts and ensure data accuracy
- Support and implement Global HR strategic improvements
- Support staff questions by responding to staff tickets
Career Growth and Development
We have a strong culture of constant learning and investing in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Bachelor's Degree.
- 1 or more years of experience in HR Operations/Administration.
- Experience with HRIS is preferred but not mandatory.
- Experience with google sheets and google app scripts is preferred but not mandatory
- English is required in all locations. Other notable and useful languages are Swahili, Kinyarwanda, Kirundi, Chichewa, Amharic and French.
Preferred Start Date
As soon as possible
Job Location
Remote, but within OAF Program Countries.
Benefits
Health insurance paid time off
Eligibility
This role is only open to citizens or permanent residents within OAF Program Countries
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About One Acre Fund
Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 per cent more food after working with One Acre Fund.
To learn more about our work, take a look at our Why Work Here blog for more information.
About the Role
The role of the Remote Sensing Manager is to make One Acre Fund more impactful by improving farmer livelihoods in the context of a changing climate. You will: 1) lead outreach and interactions with remote sensing providers, 2) serve as the in-house expert on remote sensing capabilities and 3) coordinate deployment of remote sensing technologies across different use cases. You will report to the Global Impact Director.
Responsibilities
- Scope, contract and coordinate remote sensing providers and partnerships to unlock new impact
- Support the impact team to deploy remote sensing technologies across its portfolio, including in crop health, micro-insurance, and payments for ecosystem services
- Manage the exchange of data between One Acre Fund and external remote sensing providers
- Liaise with internal operations teams to ensure that remote sensing tools are integrated into fieldwork
- Motivate people to use new data platforms to deepen the impact
- Lead research projects on remote sensing for more frontier use cases
- Represent division leadership, internally or externally
Career Growth and Development
We have a strong culture of constant learning and investing in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 4+ years of relevant experience with remote sensing applications for agriculture, agroforestry, or nature-based carbon programs.
- University degree in a related field (e.g. Earth Imagery, Precision Agriculture, Environmental Science + GIS). An advanced degree is a bonus.
- Verbal and written abilities across different audiences - from non-technically-trained colleagues to external experts.
- Demonstrated data skills and ability to advise on the design of internal data sets to better suit remote sensing platforms.
- Experience building trust and understanding for peers from diverse contexts to bring them together to collaborate, especially with new technologies and innovations.
- The ability to coordinate diverse work streams and external relationships.
- Enthusiasm for learning.
- English required. Swahili, Kinyarwanda, Kirundi, or French.
- Willingness to travel within the region.
Preferred Start Date
As soon as possible
Job Location
Kigali, Rwanda or Nairobi, Kenya
Benefits
Health insurance, housing, and comprehensive benefits
Eligibility
One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.
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Job Description and Role
- As a Customer Engagement Officer, you will be the voice of One Acre Fund. You will take care of incoming customer calls and also conduct outbound surveys. The detailed scope of tasks is as follows:
- Inbound Calls: receiving client phone calls and recording them in the CE Tracker (perform ticketing when electronic workflow management systems will be implemented).
- Respond to various client questions, including:
- Collaborate with external departments to find solutions on claims/requests in case you don’t have an immediate response
- Outbound Calls / Surveys: Responsible for making outgoing calls and conducting surveys as requested by Global, BizOps and other departments.
- SMS Blasts:
- Review/ QC SMS blast request received through the google form.
- Prepare and execute SMS blasts as requested.
- Data Analysis And Reporting:
- Writing Hotline reports as updates for stakeholders
- Occasionally being called upon to do some light analysis of the data coming into the hotline so that the program may utilize this information.
- Case Management:
- investigate all cases of farmer complaints through phone calls to OAF
- Prioritize weekly cases to follow up and prepare a travel schedule
- Investigate and acquire relevant documentation including budgets and records for farmer refund payments, inputs delivery documents to detect any anomalies and errors and launch investigations
- Field Visit Activities:
- Schedule visits to investigate cases with Field Managers, Field officers and GLs as appropriate
- Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgement forms and reports from relevant parties
- Arrange any follow-up appointments to help with the investigation
- Overall:
- Provide excellent customer service and respectful communication to all clients phoning the Hotline
- Clearly communicate to callers any changes in product, policies, and procedures
Career Growth and Development
- We have a strong culture of constant learning, and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
- We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications and Required Skills
We are seeking exceptional professionals with a strong background in finance or a related field, and a demonstrated long-term passion for sustainable agricultural development. We are looking for extraordinary candidates that are proactive; please only apply if you fit these criteria:
- Possess a Bachelor's Degree in relevant fields.
- 0 - 2 years work experience.
- Relevant work experiences including demanding professional work experience in business, banking or an INGO
- Demonstrated computer skills in email, internet usage, Microsoft Office.
- Deep understanding of the OAF core program model
- Excellent interpersonal and communication skills
- Proactive in identifying and solving problems
- Demonstrates integrity and a positive attitude
- Language: Fluent in English and ability to speak indigenous language- Hausa/Yoruba (mandatory) and has a good understanding of local communities and cultures
- Passionate about serving smallholder farmers
- Proven organizational, analytical, communication (oral and written) skills
- Ability to work with minimum supervision to meet strict deadlines
- Attention to detail and strong organizational skills
- Able to multitask
- Demonstrated computer skills and proficiency in email, internet usage, Microsoft Office especially Excel and Google Suite for data analysis, presentation and report writing
- Communication skills: A strong and confident personality, able to communicate clearly and diplomatically
- Able to handle difficult situations and complaining/demanding clients on the phone
- Quick learner and a proactive problem solver
- Is able to prioritize
- Exercises confidentiality and has integrity
Method of Application
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