Job Openings at MTN Nigeria

Mission:

To support revenue assurance functions in the business to minimize revenue loss from daily operations and identify revenue leakage

Description:

• Regularly review and audit the wholesale billing system to ensure accuracy of tariff tables; review and analyze billing data, rate plans to determine revenue leakage areas.
• Regular audit of the network operations systems and the information systems responsible for generating billing data for data completeness
• Analyse and report on Revenues accurately– NR, MVNOs, other associated revenues and other assigned revenue stream 
• Revenue trend insights and analysis; automated revenue reporting
• Document, quantify, and develop root cause analysis and suggest resolutions for billing issues identified.
• Compliance and regulatory complexities – audit readiness, regulatory compliance, and risk assessments

Education:

• First Degree in Computer Science, Accounting, Finance, Software Development, Engineering or related numerate discipline
• Certification in Data Analytics, SQL, ORACLE, JAVA or Other Query Languages
• Certified Information Systems Auditor is desirable
• Fluent in English 

Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience working with others
• Experience in IT or system audit 
• Experience in data analysis in a large organization with large data volumes.
• Experience in assurance or related role in a large organization.
• Professional experience in business process modeling and re-engineering
• Experience in change management
• Experience in the telecommunication industry or any of the leading professional services firms is desirable.
• Proven track record of technology transformation involvement and part of the delivery team

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Mission:

• Oversee planning, designing and optimization of transmission, optical transport Networks (Microwave & Fiber links) and manage capacity (architecture & Topology) for access network segment within the assigned region.
• The position will lead a team of Transmission Access Planning Engineers responsible for Planning Transmission technology, topology and infrastructure.

Description

• Oversee detailed microwave link engineering design using Pathloss planning tool. 
• Oversee planning and design of Fiber infrastructure route and connectivity using google earth and AutoCAD planning tool.
• Produce detailed integration (L2, L3) and IPDCN plans for optical multiplexer and aggregation Nodes. 
• Ensure detailed synchronization plans for last-mile links/sites are issued.
• Ensure IP networking plan and LLD are released optimally.
• Ensure IP plans are optimally assigned by continuously re-dimensioning IP Clusters and spheres in line with MTN PPP.
• Ensure optimal utilization and management of MTN Microwave Frequency channels and IP Compatible Nodes.  
• To provide transmission engineering support and information timely and accurately. 
• To ensure that accurate scope of work is issued to contractors to the satisfaction of all stakeholders. 
• Ensure Links and Nodes meet international & MTNN performance standards from capacity utilization and performance point of view.
• Optimize and manage transmission capacity end to end across the access network.
• Oversee Topology network designs (architecture) and capacity dimensioning. 
• Develop work Authorization that contains accurate and relevant information.
• Analyze and determine the type of equipment to be used for transmission purposes.
• Resolve transmission failure and problems attributable to planning.
• Ensure availability of updated information on the Live and Planned Transmission Networks.
• Ensure customer insight management & engagement (traditional & new business)
• Conduct LOS Survey and TSS for new and existing BTS site and Enterprise Client locations within the assigned region of responsibility
• Prepare and compile weekly performance reports on the access network to support capacity planning and forecasting.
• Oversee planning, development & evolution of access Network elements and infrastructure.
• Ensure compilation, analysis and presentation of trend reports on access transmission network capacity, utilization and availability as well as mitigation action plans for any identified performance issues.
• Ensure all new node and service Implementation work undertaken by vendors meets MTN Nigeria’s specifications and standards.

Education:

• First degree in Computer Science / Electrical Engineering or related discipline
• Fluent in English 

Experience:

• 3 - 7 years experience in an area of specialisation; with experience working with a team
• Experience working in a medium  organization
• Experience in Electrical radio engineering, microwave radio transmission at high frequencies and fibre optic transmission networks
• Experience in connectivity, route planning, IP planning technologies, topology, logical networks.
• Deep knowledge in IP technologies and techniques i.e. BGP, IGP, L2VPN, L3VPN, ISIS.
• Experience working in a Multi-vendor Transmission network environment i.e Ericsson, Aviat, Huawei, Cambridge Networks, Intracom, Redline.
• Advanced knowledge and application of Transmission technology evolution i.e. IPRAN, Converged Transport Network, IP/MPLS, DWDM, SDH, Carrier Ethernet.
• In-depth understanding of Transmission network topology planning, route planning, network connectivity, capacity and infrastructure planning.
• Project, process & people management.

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Description

• Ensure process compliance from initiation to closure of incidents
• Drive the efficiency and effectiveness of the incident management process with resolver teams
• Execute the steps to recover services as per the MI checklist provided for each severity type of major incidents
• Provide MIR updates within the Major Incident recovery window; documenting all logs and steps taken by technical team 
• Ensure that ALL Incidents are resolved within Service Level Agreements/Operational Level Agreements and trigger appropriate technical escalation levels (L2 and L3) while managing incidents to avoid breaches
• Create and link known error articles where applicable. Also provide guidance to resolver teams to use KEDB for reduction of MTTR. 
• Reduce Severity 3 and Severity 4 incidents – apply LEAN principle where possible to control the volume of incidents and ensure Year-on-Year number of Severity 3 and Severity 4 trends are on the decline
• Follow-up rigorously on the closure of Severity 3 and Severity 4 over business and non-business hours, weekend s and holidays with an aim of minimum possible service disruption and improving daily closure rate
• Regularly audit to ensure that relevant CI’s are being tagged by technical team or any other teams closing the incident and produce analytical report on a sampling basis for non-compliant support groups
• Convert recurring or unknown issues into problems with an objective of ZERO repeat incident policy
• Invoke HA and/or DR switchover as per the checklist defined for service recovery and in line with related policies, processes and procedures 
• Identify, initiate, schedule and conduct incident War-Room/Technical Bridge for ALL major incidents
• Ensure the closure of all resolved Incident records confirmed by the end-user; identify cases where such actions are not taken and escalate such cases to IT management
• Verify and validate resolution with end-users before resolving assigned Incidents as per policy 
• Review incident handling by DCFLS/Service Desk and put measure in place to close identified gaps
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
• Chair the Daily Incident Management Meeting and publish incident report daily and contribute on ITSM weekly/Monthly report
• Publish at least one case study per quarter in KMDB and register CSI as per criteria defined
• Ensure all ITIL guiding principles are applied within the MTNN IT Division (Incident Management, Problem, Configuration, Release and Change control)
• Train and coach the Service Desk and DCFLS to ensure error-free incident categorization and assignments to technical teams. In parallel, train the Call Center agents & Customer Relations unit to ensure duplicate incidents are not logged in widespread cases
• Conduct training/awareness sessions for IT team on Incident Management Process compliance, to highlight positives (what went right) and Learnings (what went wrong) per Quarter
• Engage Vendor Management for OEM related cases where incidents are taking longer time to close
• Engage third party partners when there is a service recovery need for third party-oriented cases by joining War-Room/Technical Bridge with internal technical teams

Education:

• First degree or equivalent in a relevant discipline (Telecoms, Computer Science, IT) 
• Fluent in English 

Experience:

3 - 7 years of experience which includes:

• Good understanding of ITIL Practices and Guiding Principles.
• Basic knowledge of IT Infrastructure, Application Support and Cloud.