Job Openings at Montaigne Place

Locations: Abuja, Port Harcourt-Rivers, Enugu, Warri-Delta, Lagos

Job Details
Reporting Relationships:

• Functionally reports into: Spa Manager/Outlet Manager
• Administratively reports to: Spa Manager/Outlet Manager
• Supervises: None

Job objective(s)

• To provide consultation and application services in the art of make up application using the Montaigne Brand make-up line. To generate sales from both new and existing clients

Duties & Responsibilities

• Communicate with clients to clarify visual requirements
• Have a complete knowledge and understanding of all make-up services and products
• Provide accurate, appropriate and immediate response to all requests ensuring customer satisfaction
• Demonstrate and implement a practical understanding of lighting, the photographic process, colours and the impact of special effects/make-up processes on the skin, ensuring that appropriate action is taken to minimise or eradicate any unpleasant side effects from the use of specialist make-up techniques
• Take detailed notes and photographs of work, maintaining an up-to-date portfolio of work
• Maintain awareness of health and safety issues and legislation
• Maintain an up-to-date knowledge of available make-up and beauty products
• Work quickly and accurately in time-pressured conditions
• Maintain all equipment and tools
• Work with minimal supervision
• Maintain knowledge of current make up trends

Key Performance Indicators

• Sales turnover from the make-up business line
• Increase in awareness of Montaigne’s line of make-up products
• Level of professionalism displayed
• Customer satisfaction index

Minimum Education Qualifications

• SSCE ,GCE or equivalent

Required Experience:

• 1 - 4 years’ cognate experience

Required Competencies
Knowledge:

• Knowledge of different product types and effects on the skin
• Skin types Skills
• IT skills
• Customer service skills
• Team building skills
• Excellent communication skills
• Negotiation skills
• Time Management skills

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Locations: Abuja, Lagos, Port Harcourt-Rivers, Warri-Delta, Owerri-Imo

Job Details
Reporting Relationships

• Functionally reports into: Head of Retail Operation
• Administratively reports to: Head of Retail operation

Job objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on the job training, and development, Financial management, Customer service leadership.
• Grow sales through the implementation of marketing and merchandising systems
• Responisble for the store’s or outlet’s revenue quota.

Duties & Responsibilities
Management:

• Lead others and work effectively with store team
• Supervise, assign and direct activities of the store’s team
• Effectively communicate information to store team and supervisors in an open and timely manner
• Support Store team with actions plans for operational and service improvement

Customer Service:

• Assist customers with their questions, problems and complaints
• Promote the company's customer service culture (greet, offer help, and thank)
• Provide colleagues personalized customer service feedback and coaching
• Handle all customer relations issues in accordance with company policy
• Promote a positive shopping experience for all customers
• Maintain customer privacy by not sharing customer data without authorization.

Merchandising/Presentation:

• Stock shelves
• Manage re-order levels & restocking from HQ for the store
• Conduct merchandizing activities in line with approved brand guidelines
• Account for promotional and sales support materials
• Organize and execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

• Bachelors degree
• Masters Degree an advantage

Required Experience:

• 3-4+ years of retail store experience.
• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication.
• Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

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Locations: Abuja, Lagos, Port Harcout-Rivers, Owerri-Imo, Enugu, Warri-Delta

Job Details
Reporting Relationships:

• Functionally reportsinto: Outlet Manager
• Administratively reports to: Outlet Manager
• Supervises: None

Job objective(s)

• Supports the outlet manager to grow sales through a focus on excellent customer service and relationship management.
• Act as a beauty and luxury lifestyle products consultant to walk-in customers in assigned outlet.

Duties & Responsibilities

• Acts as advisor or consultants to walk-in customers and over-the-phone customers.
• Provide friendly, efficient service to all walk-in customers.
• Offer information about merchandise selection to help customers choose wisely.
• Have deep product knowledge and exhibit familiarity with all product information.
• Actively listen to customers and then provide them with solutions that are exactly what they need.
• Excite customers about how new products can enhance their lives.
• Assist customer by suggesting additional merchandise that compliments their selections.
• Assist in pricing merchandise, markdowns, restocking and other retail related duties.
• Be able to effectively handle customer service issues.
• Assist and maintain visual merchandising and selling floor standards.
• Know and use promotional event information to maximize sales.
• Assist in preparation of periodic physical inventory exercises.
• Be able to use PoS Systems for sales & other check-out functions
• Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Minimum Education Qualifications

• OND is a minimum requirement

Required Experience:

• 1-3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
• Strong communication skills.
• Good reporting skills.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication. Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills

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Job Level: Senior level

Responsibilities
Administrative tasks:

• Be responsible for incoming and outgoing telephone calls and emails
• Handle office expenses and petty cash of HRA office under the approval of the HHR
• Manage office equipment and infrastructure to ensure a well-running office
• Responsible for the overall running of the admin operation
• Make logistic arrangement including flights reservations, hotel and vehicle arrangement for project staffs, visitors/partners, donors, consultants, volunteers and interns
• Conduct procurement of stationery for staff and meetings/workshops and assets of the office
• Prepare correspondence, memos, reports, presentations, and emails to local counterparts, donors or other related offices or agencies in relation to the office operations
• Update the filling system and manage filing the office documents for both hard and electronic copies.

Human Resource tasks:

• Recommend and execute annual staff development plan
• Recommend and execute policies, procedures, rules, regulations for employees in compliance with
• Review and update all human resources policies to meet the organization’s needs
• Plan and facilitating HR activities in the team: contract, recruitment, employee relation
• Ensure to develop job descriptions for current/new positions
• Maintain current organizational chart and current staff contact list
• Assist the progress of job planning and performance management
• Provide coaching and training to direct staffs on HR & Admin functions
• Establish and maintain relations with government, labor union and other related personnel stakeholders
• Monitor and record employee time sheets and leave requests
• Support for procedures or papers relating to personnel or staffing issues
• Conduct instruction for staff members about admin and HR procedures
• Other related assignments.

Qualifications

• University degree in Administration, Human Resource Management or other relevant disciplines
• Fluency in English (both oral and written)
• At least 2 year experience working as an HR and administrative officer
• Skillful in interpersonal, time management, communication, and problem solving skills
• Very good computer skills on internet, MS office
• Experience in team working
• Able to work under pressure and deadline
• Be willing to occasionally travel for work, as required.
• Salary will be determined based on experience and qualifications.