Job Openings at MacTay Consulting

Job Responsibilities

• Responsible for day to day operational performance
• Managing a team 25-30 staff
• Planning for and ensuring team members competence enhancement
• Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
• Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
• Ensuring high motivation level of team resources
• Attrition Management
• Providing Technical guidance and Leadership to the team members
• Conducting Performance Appraisals
• Fulfillment of Balanced Scorecard
• Act as a planned work coordinator for emergency requests beyond normal office hours

Job Requirements

• Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
• Industry experience: Telecom / Customer Management
• Years of experience: 7-9 Years
• Certifications: ITIL / CCNA / JNCIA/CCIP.

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Job Responsibilites

• To ensure process documentation for all changes in customer's network are in line with Global directive.
• Ensure adequate levels of process awareness
• Ensure that all change requests are logged on RFC / OneTM forms.
• Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
• Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
• To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
• Ensure that decisions taken by the CAB are documented and communicated.
• Ensure successful execution of CRТs.
• Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
• To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
• To facilitate customer requirements for new and revision in existing change request and their delivery.
• Ensure that concerned stake holders are adhering as per SLAs definitions.
• Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
• Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
• Participates in internal and external Governance meetings and present Change Management performance.
• Drives initiatives and automations to improve process performance.

Job Requirements

• First Degree in any Engineering course
• Must have at 7 - 10 years experience in Telecom or ICT
• Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
• Excellent communication skill
• Good in Process / People Management
• Ability to develop / automate strong reporting mechanisms and presentations
• Pro-active and able to work under pressure

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Job Summary

• Alarm Monitoring Asst-Engineer will take the ownership of alarm monitoring for charging & billing system and creation of trouble tickets within the agreed response time.

Job Responsibilities

• Primary responsibility is to Monitor the Alarms for charging and Billing system through Alarm Monitoring tools
• Creation of TT through tools within the agreed Response time.

Job Requirements

• Candidate should have good communication skills
• Candidate should have good mail etiquette skills.
• Basis knowledge of Telco Network operations and IN platform.
• Must be aware of the Alarm Monitoring/Trouble Ticket creation process through Tools.
• B.Sc. / B-Tech in Electronics and Telecommunication
• Minimum years of relevant experience: Min 1-2 years of work experience within NOC environment.

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Job Responsibilities

• Lead and facilitate the engaged team toward restoration of service in shortest possible lead times.
• Engage relevant stakeholders & escalate when necessary to expedite resolution.
• Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
• Initiate management and technical escalations when required.
• Log all Incident details, allocating approved categorization and prioritization.
• Keep users informed about their IncidentsТ status at agreed intervals.
• Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
• Provide first-line investigation and diagnosis of all Incidents via major incident report.
• Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
• Escalate critical outages to Problem Manager after restoration for RCA.
• Remain available at all times during the designated shift and/or roster period.
• End to end incident owner.

Job Requirements

• Leadership skills: Good in People and Process Management
• Language skills: Fluent spoken English & excellent English written communication skills
• Values and behaviors: Pro-active and able to work under pressure
• First Degree from any institution
• Years of experience: 3-6.

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Job Responsibilities

• Establish operation methodology based on deep understanding of mobile internet and telecom VAS (Value-added Services) operation.
• Support service business development and service operation solution, business case development, commercial negotiation and communication.
• Dedication to service operation work, provide operation plan and implement routine operation flow.
• Monitor and analyze service operation data, provide promotion suggestion, communicate with respective team or department to coordinate operation flow.
• Support projects in terms of delivery plan, key milestone assessment as well as project governance.
• Focus on usersТ experience, provide service UI and logical flow improvement suggestion, support content operation and promotion,
• Implement pacification scheme when platform operation issues arise.
• Organize market promotion activities, provide and implement promotion plans, and manage promotion channels.
• Support financial and settlement workflow
• Effective communication with executive customers.

Job Requirements

• First Degree in Computer Science, Information Technology, Computer/ Software / Electrical / Electronic Engineering and any related discipline
• 3+ years in the digital services department of Telecom industry, Internet Company or VAS service provider.
• Experienced in VAS operation or promotion, good understanding of software product and industry
• End-to-end service operation process understanding
• Result-orientated, passionate and a team player. Global business management experience is preferred.
• Good communication skills.