Change Manager at MacTay Consulting

Job Responsibilites

• To ensure process documentation for all changes in customer's network are in line with Global directive.
• Ensure adequate levels of process awareness
• Ensure that all change requests are logged on RFC / OneTM forms.
• Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
• Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
• To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
• Ensure that decisions taken by the CAB are documented and communicated.
• Ensure successful execution of CRТs.
• Consolidate a Daily OneTM / RFC Report and send it to the concerned stakeholders.
• To ensure delivery of agreed / ad-hoc reports towards customer as per WLA requirements.
• To facilitate customer requirements for new and revision in existing change request and their delivery.
• Ensure that concerned stake holders are adhering as per SLAs definitions.
• Ensure that all opened RFCs / CRs are resolved/ closed in timely manner.
• Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
• Participates in internal and external Governance meetings and present Change Management performance.
• Drives initiatives and automations to improve process performance.

Job Requirements

• First Degree in any Engineering course
• Must have at 7 - 10 years experience in Telecom or ICT
• Must have Certification in ITILV3 or ITIL Service Transition & Six Sigma
• Excellent communication skill
• Good in Process / People Management
• Ability to develop / automate strong reporting mechanisms and presentations
• Pro-active and able to work under pressure