Value Added Service Operation Manager at MacTay Consulting

Job Responsibilities

• Establish operation methodology based on deep understanding of mobile internet and telecom VAS (Value-added Services) operation.
• Support service business development and service operation solution, business case development, commercial negotiation and communication.
• Dedication to service operation work, provide operation plan and implement routine operation flow.
• Monitor and analyze service operation data, provide promotion suggestion, communicate with respective team or department to coordinate operation flow.
• Support projects in terms of delivery plan, key milestone assessment as well as project governance.
• Focus on usersТ experience, provide service UI and logical flow improvement suggestion, support content operation and promotion,
• Implement pacification scheme when platform operation issues arise.
• Organize market promotion activities, provide and implement promotion plans, and manage promotion channels.
• Support financial and settlement workflow
• Effective communication with executive customers.

Job Requirements

• First Degree in Computer Science, Information Technology, Computer/ Software / Electrical / Electronic Engineering and any related discipline
• 3+ years in the digital services department of Telecom industry, Internet Company or VAS service provider.
• Experienced in VAS operation or promotion, good understanding of software product and industry
• End-to-end service operation process understanding
• Result-orientated, passionate and a team player. Global business management experience is preferred.
• Good communication skills.