Shift Manager at MacTay Consulting April, 2020

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- Shift Manager at MacTay Consulting
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Posted: Apr 17, 2020

Deadline: Apr 19, 2020
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MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
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Shift Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 7 - 9 years
- Location Lagos
- Job Field Engineering / Technical
Job Responsibilities
- Responsible for day to day operational performance
- Managing a team 25-30 staff
- Planning for and ensuring team members competence enhancement
- Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
- Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
- Ensuring high motivation level of team resources
- Attrition Management
- Providing Technical guidance and Leadership to the team members
- Conducting Performance Appraisals
- Fulfillment of Balanced Scorecard
- Act as a planned work coordinator for emergency requests beyond normal office hours
Job Requirements
- Qualification: Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
- Industry experience: Telecom / Customer Management
- Years of experience: 7-9 Years
- Certifications: ITIL / CCNA / JNCIA/CCIP.
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Interested and qualified candidates should forward their CV to: bayonle.oduola@mactayconsulting.com using the "Job title" as subject of the email.

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Shift Manager at MacTay Consulting

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