Job Openings at Lorache Consulting

Our client in the financial institution is currently recruiting for a key account associate to help improve sales.

Job Specification

• Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
• 1-3 years of experience as a Merchant Acquisition Executive in Fintech, Agency Banking Firm, or Direct Sales Executive in a Commercial Bank.
• Comprehensive understanding of POS business, and a great understanding of merchant business.

EXPECTED SALARY

N100,000 Monthly net

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Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always and build sustainable relationships and trust through open and interactive communication.
• Generate sales leads and retain existing clients.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Sound product knowledge to address customers' inquiries.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Any other tasks as assigned by Team Lead 

Qualification:

• BSC/HND/OND in any field of study
• Proven experience as a customer service representative
• Proficiency in Microsoft office.