Job Openings at LEAD Enterprise Support Company Limited

Job Objective/Summary: 

The Head of Unit, IT Infrastructure Management is responsible for overseeing the bank’s IT infrastructure, ensuring high availability, security, and efficiency of all technology systems. This role ensures the smooth operation of hardware, networks, servers, and cloud services while supporting the bank’s digital transformation goals and regulatory compliance.  

Duties and Responsibilities: 

• Develop and implement strategies for managing the bank’s IT infrastructure, including networks, servers, and cloud services.
• Ensure high availability, scalability, and security of IT systems to support business operations.
• Oversee data centre operations, including backup, disaster recovery, and business continuity planning.
• Monitor and optimize IT system performance, identifying areas for improvement.
• Ensure compliance with cybersecurity and data protection regulations.
• Manage vendor relationships and procurement for IT infrastructure components.
• Lead a team of IT infrastructure specialists, ensuring skill development and operational efficiency.
• Collaborate with other IT units to support digital banking initiatives and business process automation. 

Job Requirements: 

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in IT infrastructure management, network administration, or systems engineering, preferably in the financial sector.
• Membership in relevant professional bodies such as the Nigerian Computer Society (NCS) is an advantage.
• Certifications in IT infrastructure management (e.g., Cisco Certified Network Professional (CCNP), Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect, ITIL, COBIT) are preferred.
• Strong knowledge of network architecture, cloud computing, and IT security.
• Proficiency in managing enterprise IT infrastructure, including servers, firewalls, and virtualization.
• Experience with IT service management frameworks (ITIL) and best practices.

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Job Objective/Summary: 

The Lead, Business Process Management (BPM) is responsible for designing, optimizing, and overseeing the bank’s business processes to improve operational efficiency, service delivery, and compliance. This role ensures that processes are aligned with business objectives, regulatory requirements, and industry best practices, driving continuous improvement and innovation. 

Duties and Responsibilities: 

• Develop and implement the bank’s business process management framework, ensuring alignment with strategic goals.
• Identify, analyze, and optimize core banking processes to improve efficiency and customer experience.
• Lead process automation initiatives and digital transformation efforts to enhance operational effectiveness.
• Collaborate with various departments to streamline workflows and eliminate bottlenecks.
• Monitor process performance using key metrics and recommend improvements based on data insights.
• Ensure compliance with regulatory and internal control requirements in all business processes.
• Conduct process training and capacity-building sessions for employees to ensure adherence to best practices.
• Lead change management initiatives related to process redesign and technology adoption.

Job Requirements: 

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master’s preferred).
• 7+ years of experience in MIS, data management, business intelligence, or IT roles within the financial sector.
• Membership in relevant professional bodies such as the Chartered Institute of Bankers of Nigeria (CIBN) is an advantage.
• Certifications in business process management, Lean Six Sigma, or process automation (e.g., CBPP, Lean Six Sigma, BPMN, Agile, ITIL) are preferred.
• Strong understanding of business process modelling, reengineering, and automation.
• Proficiency in process mapping tools such as BPMN, Visio, or other workflow management platforms.
• Ability to analyse complex processes and recommend strategic improvements.

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Job Objective/Summary: 

The IT Quality Assurance Officer is responsible for ensuring the quality, reliability, and security of the bank’s IT systems and applications. This role involves testing software, identifying defects, ensuring compliance with industry standards, and improving the overall quality of IT solutions to enhance user experience and operational efficiency.  

Duties and Responsibilities: 

• Develop and implement quality assurance (QA) frameworks, policies, and best practices for IT systems.
• Conduct functional, regression, and performance testing for software applications and banking platforms.
• Identify, document, and track software defects, ensuring timely resolution by the development team.
• Ensure compliance with IT security, regulatory, and banking industry standards.
• Work closely with developers, system administrators, and business teams to enhance system reliability.
• Automate testing processes using modern tools to improve efficiency and accuracy.
• Monitor IT system performance and suggest improvements to enhance user experience.
• Provide training on quality assurance best practices to IT teams. 

Job Requirements: 

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3+ years of experience in IT quality assurance, software testing, or system auditing, preferably within the banking sector.
• Membership in relevant professional bodies such as the Nigerian Computer Society (NCS) is an advantage.
• Certifications in software quality assurance and testing (e.g., ISTQB, CSTE, CSQA, ITIL) are preferred.
• Strong understanding of software testing methodologies and tools (e.g., Selenium, JIRA, TestRail).
• Experience with automation testing and performance monitoring tools.
• Knowledge of cybersecurity and regulatory compliance in banking IT systems.

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Job Objective/Summary: 

The IT Infrastructure Management Officer is responsible for supporting the bank’s IT infrastructure, ensuring the stability, security, and efficiency of network systems, servers, and related technologies. This role involves maintaining IT resources, troubleshooting technical issues, and implementing best practices to optimize infrastructure performance and reliability.  

Duties and Responsibilities: 

• Assist in managing and maintaining the bank’s IT infrastructure, including servers, networks, and cloud services.
• Monitor system performance, troubleshoot issues, and ensure optimal uptime.
• Support the implementation of security measures to protect IT systems from cyber threats.
• Assist in data backup, disaster recovery, and business continuity planning.
• Manage IT hardware, software, and licensing to ensure compliance and efficiency.
• Work with vendors to procure, install, and maintain IT infrastructure components.
• Ensure compliance with regulatory standards and internal IT policies.
• Provide technical support and training to users on IT infrastructure-related matters. 

Job Requirements: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT infrastructure, network administration, or system support.
• Membership in relevant professional bodies such as the Nigerian Computer Society (NCS) is an advantage.
• Certifications in IT infrastructure (e.g., Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, ITIL, CompTIA Network+) are preferred.
• Knowledge of network administration, system security, and cloud computing.
• Proficiency in Windows/Linux server administration and virtualization technologies. 

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Job Objective/Summary: 

• To ensure the availability of appropriate and effective information technology and systems that meet the operational requirements of the bank.
• To Design, develop, and maintain software applications that align with our business objectives and technological vision.
• Ensuring quality and delivering value to our customers through the effective management of the application development lifecycle. 

Duties and Responsibilities: 

• Work with the Head, Application Development, in developing an effective information systems strategy and plan for the bank
• Informs stakeholders of new and emerging technologies
• Handles the development of new systems.
• Writes and implements clean and efficient code based on specifications.
• Tests and evaluates new applications.
• Integrate software components and third-party programs.
• Identifies areas of improvement based on user feedback.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Writes and implements clean and efficient code.
• Creates documentation that clarifies the product’s features and benefits, such as flowcharts.
• Writes and revises procedural documentation such as user guides, manuals, and test cases.
• Meets with developers and the unit head to learn about specific products or processes.
• Research product samples to fully understand the product.
• Implement robust testing processes, including unit testing, integration testing, and user acceptance testing.

Job Requirements: 

• A good University degree or HND in Computer, Electrical Engineering or other applicable courses, plus a relevant professional IT qualification.
• Minimum of 5 years of relevant work experience.

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Job Objective/Summary: 

The Database Administration (DBA) Officer is responsible for managing and maintaining the bank’s database systems to ensure data integrity, security, availability, and optimal performance. This role supports the design, implementation, monitoring, and troubleshooting of databases, ensuring they meet business and regulatory requirements. 

Duties and Responsibilities: 

• Assist in the installation, configuration, and maintenance of database management systems (DBMS).
• Ensure data integrity, security, and compliance with regulatory and internal policies.
• Monitor database performance and implement optimization strategies. 
• Perform regular database backups and support disaster recovery planning.
• Troubleshoot and resolve database-related issues to ensure system availability.
• Support database development, including query optimization and indexing.
• Manage user access controls and permissions for database security.
• Document database structures, policies, and procedures for audit and operational efficiency.

Job Requirements: 

• A good bachelor’s degree/HND, preferably in Computer Sciences/IT or related discipline, plus professional banking certification (CIBN); an MBA and/or other relevant postgraduate or professional qualification will be added advantage.
• 2+ years of experience in database administration, preferably in a financial institution.
• Membership in relevant professional bodies such as the Nigerian Computer Society (NCS) is an advantage.
• Certifications in database management (e.g., Oracle Certified Associate (OCA), Microsoft Certified: Azure Database Administrator, MySQL, PostgreSQL, or AWS Database Speciality) are preferred.
• Experience with relational database management systems (RDBMS) such as MySQL, Oracle, SQL Server, or PostgreSQL.
• Experience with database backup and recovery procedures.
• Experience with database security and access control.
• Experience with cloud-based database solutions like AWS RDS or Azure SQL.