Job Openings at Lagoon Hospitals

Location: Ikoyi, Lagos

Job Description

• This role is responsible for preparing patients’ bills and posting same into the Hospital Information Management System.
• Candidates with experience in Healthcare, Telecommunications and Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Prepare estimate, interim and final bills for in and out patients as required
• Post bills in the Hospital Information Management System (HIMS)
• Request for approvals and pre authorization numbers from patients from the HMO as necessary
• Participate in the monthly stock count and valuation
• Other duties as assigned.

NHIS Patients:

• Ensure admission PA is collected before a patient is admitted
• Inform patients for drug services not covered while on admission before rendering
• Ensure patient pays 10% on drugs covered and full payment on services not covered while checking the bill to ensure the software automatically bills 90% to NHIS.
• Input PA to all bill generated.

HMO In-Patient:

• Collection of admission PA before patient can be admitted into ICU, HDU, NICU, and SCBU
• Collection of PA for branded drugs
• Prepare bill estimate for approvals of surgery before or while on admission
• Monthly reconciliation with HMO supervisor to ensure no revenue is lost.

PVT Patient:

• Ensure admission deposit is collected before patient is admitted into ICU, HDU, NICU, and SCBU.
• Prepare bill estimate for patients while on admission
• Monitor patents ability to meet financial obligations and inform relevant authority if changes is noticed.
• Any other duties as assigned.

Key Result Areas / Performance Goals

• Prompt, accurate and valid patient billing
• Prompt postings into the HIMS and report generation
• Accurate and reliable stock counts
• Smooth liaison with the HMO
• Management of customers’ grievances
• Compliance with the use of Standard Operating Procedures and policies.

Job Qualifications

• University Degree or Higher Diploma in Accountancy or any other numeric discipline.
• Minimum of 2 years work experience.

Core Competencies:

• Excellent communication skills
• Working knowledge of process improvement and operations management
• Negotiation
• Customer Service Orientation
• Computer literacy.

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Job Description

• This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients / visitors.
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Manage patient admission and discharge processes.
• Schedule / Book patients to visit consultants.
• Provide exceptional service to all points of customer contact.
• Appropriate and timely patient admission.
• Handle enquiries / telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Clinic management
• Achieve heightened levels of patient satisfaction/experience
• Other duties as assigned.

Key Result Areas / Performance Goals:

• Management of customers’ grievances
• Error-free registration of all categories of patients
• Appropriate and timely patient admission and discharge
• Comply with the use of Standard Operating Procedures and policies.

Job Qualifications

• University Degree or Higher Diploma in Social Sciences and Humanities.
• Minimum of 2 years work experience.

Core Competencies:

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Negotiation
• Customer Service Orientation
• Computer Literacy.

Behavioral Competencies:

• Pleasant disposition
• Interpersonal and communication skills
• Service oriented, courteous, team player.

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Reports to: The Financial Controller

Job Description

• This role is responsible for applying medical knowledge and skills in improving experience of HMO clients.

Summary of Responsibilities

• Case Management
• Liaise with HMOs to obtain authorization
• Vetting of HMO patients' bills
• Vetting HMO medical reports.
• Provide information to patients regarding HMO issues.
• Maintain complete and accurate documentation of patient's encounters.
• Prompt incidence reporting and management of patients grievances.
• Liaise with other medical and non-medical staff to ensure quality care is given to patients.
• Maintain confidentiality and impartiality in dealing with patients and colleagues alike.
• Comply with the use of Standard Operating Procedures and policies/adherence to quality standards and clinical practice guidelines.

Key Result Areas / Performance Goals:

• Patient wait time due to delayed authorizations.
• Demonstration of ICARE values.
• Use of SOPS / adherence to quality standards and clinical practice guidelines.

Job Qualifications

• A Bachelor’s Degree in Medical / Clinical field (MBBS)
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• 1 - 2 years clinical and medical administration experience.

Core Competencies:

• Basic Life Support skills and sound medical knowledge
• Excellent documentation skills with IT skills required for the use of EMR and Microsoft Office packages.
• Organizational, reporting and presentation skills.
• Good interpersonal and communication skills
• Attention to Details and Emotional Intelligence.
• Diligent and responsible
• Honest and reliable.

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Reports to: Care Coordinators, Consultants in charge and Medical Directors

Job Description

• This role is responsible for applying medical knowledge and skills in the diagnosis, disease prevention and treatment of patients.

Summary of Responsibilities

• Monitor and provide general and follow up care to patients at designated work stations.
• Liaise with consultants and specialists on patients’ medical condition
• Maintain complete and accurate documentation of patients’ encounters.
• Prompt incidence reporting and management of patients’ grievances
• Provide health education and support to patients and their attendants
• Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
• Maintain confidentiality and impartiality
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines.
• Other duties as assigned.

Key Result Areas / Performance Goals:

• Adequate monitoring and prompt response to patients
• Confidentiality
• Use of SOPS / adherence to quality standards and clinical practice guidelines.

Job Qualifications

• A Bachelor’s Degree in Medical / Clinical field (MBBS)
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• Minimum of 1 year clinical experience

Core Competencies:

• Basic Life Support skills and sound medical knowledge
• Excellent documentation skills with IT skills required for the use of EMR and Microsoft Office packages
• Organizational, reporting and presentation skills
• Good interpersonal and communication skills
• Attention to Details and Emotional Intelligence
• Ability to work under pressure
• Diligent and responsible
• Honest and reliable.