Billing Officer at Lagoon Hospitals

Location: Ikoyi, Lagos

Job Description

• This role is responsible for preparing patients’ bills and posting same into the Hospital Information Management System.
• Candidates with experience in Healthcare, Telecommunications and Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Prepare estimate, interim and final bills for in and out patients as required
• Post bills in the Hospital Information Management System (HIMS)
• Request for approvals and pre authorization numbers from patients from the HMO as necessary
• Participate in the monthly stock count and valuation
• Other duties as assigned.

NHIS Patients:

• Ensure admission PA is collected before a patient is admitted
• Inform patients for drug services not covered while on admission before rendering
• Ensure patient pays 10% on drugs covered and full payment on services not covered while checking the bill to ensure the software automatically bills 90% to NHIS.
• Input PA to all bill generated.

HMO In-Patient:

• Collection of admission PA before patient can be admitted into ICU, HDU, NICU, and SCBU
• Collection of PA for branded drugs
• Prepare bill estimate for approvals of surgery before or while on admission
• Monthly reconciliation with HMO supervisor to ensure no revenue is lost.

PVT Patient:

• Ensure admission deposit is collected before patient is admitted into ICU, HDU, NICU, and SCBU.
• Prepare bill estimate for patients while on admission
• Monitor patents ability to meet financial obligations and inform relevant authority if changes is noticed.
• Any other duties as assigned.

Key Result Areas / Performance Goals

• Prompt, accurate and valid patient billing
• Prompt postings into the HIMS and report generation
• Accurate and reliable stock counts
• Smooth liaison with the HMO
• Management of customers’ grievances
• Compliance with the use of Standard Operating Procedures and policies.

Job Qualifications

• University Degree or Higher Diploma in Accountancy or any other numeric discipline.
• Minimum of 2 years work experience.

Core Competencies:

• Excellent communication skills
• Working knowledge of process improvement and operations management
• Negotiation
• Customer Service Orientation
• Computer literacy.