HMO Liaison Medical Officer at Lagoon Hospitals

Reports to: The Financial Controller

Job Description

• This role is responsible for applying medical knowledge and skills in improving experience of HMO clients.

Summary of Responsibilities

• Case Management
• Liaise with HMOs to obtain authorization
• Vetting of HMO patients' bills
• Vetting HMO medical reports.
• Provide information to patients regarding HMO issues.
• Maintain complete and accurate documentation of patient's encounters.
• Prompt incidence reporting and management of patients grievances.
• Liaise with other medical and non-medical staff to ensure quality care is given to patients.
• Maintain confidentiality and impartiality in dealing with patients and colleagues alike.
• Comply with the use of Standard Operating Procedures and policies/adherence to quality standards and clinical practice guidelines.

Key Result Areas / Performance Goals:

• Patient wait time due to delayed authorizations.
• Demonstration of ICARE values.
• Use of SOPS / adherence to quality standards and clinical practice guidelines.

Job Qualifications

• A Bachelor’s Degree in Medical / Clinical field (MBBS)
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• 1 - 2 years clinical and medical administration experience.

Core Competencies:

• Basic Life Support skills and sound medical knowledge
• Excellent documentation skills with IT skills required for the use of EMR and Microsoft Office packages.
• Organizational, reporting and presentation skills.
• Good interpersonal and communication skills
• Attention to Details and Emotional Intelligence.
• Diligent and responsible
• Honest and reliable.